Using Social Media to Resolve Flight Disruptions

Using Social Media to Resolve Flight Disruptions

If you find yourself in a situation where your flight is delayed, cancelled, or your connecting flight is in jeopardy due to a delay, try using Twitter for assistance. A few months back, my wife’s flight from Albany to Atlanta was delayed by 35 minutes. Normally this is nothing more than a minor inconvenience. However, since her flight had a tight connection window of only 50 minutes to continue on from Atlanta to Dallas (Love Field), she was more than likely going to miss that flight. I was flying from NYC- Love Field and we booked so that we would land around the same time. Unfortunately, my wife’s connecting flight was the last flight from Atlanta to Love Field. Luckily for her, there was still a later flight from Atlanta to Dallas-Fort Worth and I would just drive over from Love Field and pick her up. I tweeted Delta and asked if they can put her on that flight. Delta responded back on Twitter and confirmed that they saved her a seat on that flight.

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That simple. This saved me the hassle of being put on hold and pressing God knows how many numbers to find someone that would help. Kudos to Delta for their fast response and helping us avoid what could have been a pretty ugly experience. So if you find yourself in a similar situation and need a contingency plan ASAP, social media might end up working better than the old fashioned customer service number. Just about every U.S. airline has a dedicated social media team for this purpose and even the airline that was slow to embrace it (Spirit Airlines) has finally embraced social media to assist customers.

 

Credit Card Review: American Express Platinum

Credit Card Review: American Express Platinum

AMEXPlatinum

The AMEX Platinum currently has a 60k membership points bonus if you spend $5k within the first 3 months of opening the account. This card also has a steep annual fee of $550 (not waived the first year) so it’s not for everyone. The 60k points could easily net you $1,200 worth of travel and cover your annual fee for 2 years if you didn’t derive any other benefit the card offers. AMEX membership points can be transferred to a multitude of airlines and hotels.  I received an upgrade offer from AMEX a few months back that offered 60k points and I jumped on it. I still rate the Chase Sapphire Reserve as the best among the premium credit cards. However, the  AMEX Platinum might actually be of greater value for some of you. Here are some of the benefits you can get with the AMEX Platinum:

1) 60k bonus points after spending $5k over the first 3 months

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AMEX Membership Rewards points have a lot of value because of the multitude of airlines and hotels they have as transfer partners. Among the airline partners: Delta, Etihad, Emirates, Singapore, British Airways, Iberia, Air France/KLM (via Flying Blue), etc. Hotel transfer partners include Starwood, Hilton, and Choice hotels.

 

2) Credit for Global Entry or TSA Pre-check

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AMEX will reimburse you the $100 fee for Global Entry or $85 for TSA pre-check. If you are in a major metro area, Global Entry is the way to go since it automatically gives you TSA pre-check. I’ve had TSA pre-check for about a year now and saves you from the inconvenience of taking off your shoes, removing your laptop/electronics from your carry, and going through X-ray machines.  Plain and simple, it saves a lot of time. Both of them are good for 5 years.

 

3.  $200 in annual airline fee credits

For this benefit, you have to select a particular airline and you would get reimbursed for incidental fees such as checked bag fees, in-flight internet, and in-flight food purchases. It’s not nearly as valuable as Chase Sapphire Reserve’s $300 travel credit, which covers everything from airfare, hotels, tolls, parking fees, etc. However, there is a way to get around this if you desire credit towards airfare instead. If you use this card to purchase $200 worth of American Airlines gift cards from AA.com, AMEX will treat it as an incidental purchase and credit you back the $200. Here is a screen shot below:

AMEXAA

It only took two days for them to reimburse me and I was able to put the gift cards to use a month later. I don’t think this trick works for any other airline. This was far more beneficial in my opinion since I don’t end up checking-in $200 worth of bags in any given year.

 

4. $200 Uber credit annually

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This is a really nice perk that can really help offset the annual fee for those who find themselves using Uber on a regular basis. AMEX gives you $15 Uber credit for each month and in December, they give you an extra $20. Just link the AMEX card with your Uber account and use that as the method of payment.

 

5. Complimentary Boingo Hotspot

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We still live in a world where many airports still don’t offer complimentary wifi access for more than a half hour.  If you don’t find yourself transiting through one of these airports often, this perk may not be a huge deal. However, if you’re frequently traveling or connecting through airports such as Chicago’s O’Hare and Midway, NYC’s LaGuardia, JFK, and Newark, or LAX in Los Angeles, this might be of great value. These airports offer complimentary low speed wifi for 30-45 minutes. By the time your website is done loading, you have half the time left. This perk allows you to have complimentary access to Boingo’s higher speed internet, which would usually costs $7.95 per use.

 

6. Complimentary Access to AMEX Centurion Lounge

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If you are a traveler that routinely transits through New York’s LaGuardia, Seattle-Tacoma, Miami, Dallas (DFW), Houston (Bush Intercontinental), San Francisco, Las Vegas, or Philadelphia, having Centurion lounge access is an awesome perk to have. You get complimentary drinks, snacks, meals, massages (DFW), really high speed wifi, and a place where you can unwind between flights or just get some work done. You can also bring two guests free of charge. To get an idea of what the Centurion Lounge is like, you can read my review of the lounges at LaGuardia and Dallas-Fort Worth right here and here.

 

7. Complimentary Access to Priority Pass Lounges

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Here is another valuable perk to have if you find yourself at airports that have lounges that are part of Priority Pass.  Priority Pass has over 1,000 lounges at airports all over the world. There are even restaurants such as Timberline’s Steak and Grille (Denver International Airport) that are a part of Priority Pass. At Timberline’s, each guest gets $28 worth of credit towards food. So you and two guests can actually get $84 off an entire check.

 

8. Complimentary Access to Delta Sky Club (When Flying on Delta)

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If you fly on Delta frequently,  add this to the list of perks that comes with the Platinum Card. You would have access to Delta Sky Club lounges from coast to coast. Just show them your boarding pass and AMEX Platinum card and you’re in.

 

        9. Gold Status for Hilton and Starwood Hotels

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If you play your hand right, this benefit can cover the entire cost of an annual fee and then some. Having Hilton Gold status makes you eligible for free upgrades at any Hilton Hotel. You also get complimentary breakfast and high speed WiFi.  A couple of months back, my wife and I took a trip to Maldives and stayed at the Conrad in Rangali Island. Hilton gave us a complimentary upgrade from a water villa to a retreat water villa during our 4 nights there. The value of our upgrade was over $500. This doesn’t even include the complimentary breakfast, lunch, and mocktails we enjoyed as Hilton Gold members.  Add that to the value of the upgrade and we derived well over $700 worth of value simply by having Hilton Gold status.  I haven’t put the status to use at any Starwood hotels just yet, but I’ll keep you posted if I do.

 

10. Earn 5X Membership Rewards Points on Flights Booked Directly with Airlines or via AMEX Travel

This is the highest earning credit card for booking flights. You also earn 5X the points for booking a hotel through AMEX Travel. For the flights, you can’t book it via Expedia, Priceline, Orbitz, or any other third party site. For the hotels, it has to be booked via AMEX travel.  I’m really hoping in the future they just give you the 5X for all travel related purchases. Chase Sapphire Reserve gives you 3X Ultimate Reward points on anything travel related. It doesn’t matter if you booked on Expedia or directly from the hotel/airline.

 

 

 

If you are going to apply for the the card, do it during a time when you know you’ll be spending $5k over 3 months. Due to its exorbitant annual fee, this card isn’t a long term keeper for a leisure traveler who only travels once or twice a year or an individual who doesn’t travel for work. If you find yourself in a scenario where you can derive the benefits and perks routinely, this card can be extremely rewarding.

 

Unlocking Value with Chase Ultimate Rewards: Part II

Unlocking Value with Chase Ultimate Rewards: Part II

Chase Ultimate Rewards

In an earlier post (you can read it here ), I went over the benefits of having the Chase Sapphire Preferred (CSP) or the higher end Chase Sapphire Reserve (CSR) when paired with the Chase Freedom and/or Chase Freedom Unlimited. You are getting the same rewards currency (Ultimate Rewards Points) and you can combine the points into a single pot. When you combine them into the Chase Sapphire Preferred or Reserve account, you now have the ability to transfer to airline and hotel partners. You can also use the points to book straight from Chase. In this post, I’ll demonstrate when you’re better off using the points to book straight from Chase and when you are better off using a transfer partner.

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A list of all the transfer partners for Chase Ultimate Rewards

For this example, we’ll do a round trip from Chicago (ORD) to Honolulu (HNL) from October 2nd-October 9th.  United is the only airline that flies this route non-stop from Chicago. If you’re sitting on 90,000 Ultimate Rewards points and assuming you have the CSR or CSP, these are your options:

  1. Book the trip with cash and avoid points altogether. This will cost you $913.40 per person

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 2. Book the trip straight from Chase’s Ultimate Rewards portal.

If you have the Chase Sapphire Reserve, this will cost 60,893 points per person. (Your redemption is 1.5 cents of value per 1 point). If you have the Chase Sapphire Preferred, this will cost you ~73,000 points per person (Your redemption is 1.2 cents of value per 1 point).

3.Transfer Ultimate Rewards points to United’s MileagePlus frequent flier program on a 1:1 basis.

This redemption is only 45,000 United Miles per person. This is obviously the clear winner. By avoiding Chase and booking this trip via United MileagePlus, you saved yourself 15.9k -28k Ultimate Rewards points. The savings can now be used towards a future trip.

Here is an example when it is more advantageous to book from Chase’s portal rather than transferring the points into MileagePlus.

For this example, we’ll use a round trip itinerary from NYC (LGA) to Chicago (ORD) from October 17th-24th. Assuming we have sufficient Chase points, here are our options.

1.Book the trip with cash.  This would cost $99 on American Airlines (that’s actually a really good deal paying with cash).

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2. Use the Chase portal to book with Ultimate Rewards Points. Since we’re using Chase’s portal, we can use the points on any airline that’s listed. For this trip, American Airlines happens to be the cheapest redemption since they happen to have the cheapest airfare for this itinerary. If you have the Chase Sapphire Reserve (pictured below), 6,560 Ultimate Rewards points is all it takes for a round trip ticket. If you have the Chase Sapphire Preferred, you would still get an amazing round trip redemption of 7,872 points per person. Also keep in mind, when you use Ultimate Rewards points to make a redemption, these flights are eligible to earn miles. Just add in your American Advantage frequent flier number and you would earn miles for this trip. It’s free to sign up so you have nothing to lose.

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3. Transfer the points into a Chase transfer partner such as United

For this itinerary, It would require us to transfer 25,000 points from Chase to United to book this trip via MileagePlus miles. Among the three options, this would be the worst. Booking with Chase we’re getting 1.5 cents of value per 1 point. With this redemption, you are only getting 0.4 cents per point. Unless you have elite status with United and you’re confident you’re going to get upgraded to first class, this is a redemption you should avoid. It will end up saving you ~18k+ UR points that you can use for something of greater value.

So, the take home message when redeeming UR points is check the redemption rates on Chase’s transfer partners as well as Chase’s portal itself. By doing so, you might save yourself hundreds of dollars in points.

Leveraging Your Routine Spending into Points: United

Unlike any other U.S. airline, United Airlines has a very useful application for iOS and Android that could help you earn miles by spending as you normally would. The app is called is MileagePlusX. You link your credit card(s) to the app and when you’re ready to purchase at a listed retailer or restaurant, it immediately generates a gift card for payment. So if you wanted to reload $10 on your Starbucks app, you would earn 20 United miles (in addition to the credit card points) by using the MileagePlusX app to purchase the gift card. The MileagePlusX app syncs really well with the Starbucks app so when the gift card is generated, it gives you an option to launch it via the Starbucks app. It’s noteworthy to mention that the current quarterly 5x reward category for Chase Freedom is restaurants. Starbucks happens to fall into this category so if you link the Chase Freedom with the MileagePlusX app and purchase the $10 gift card, you would get 20 miles from United for using the app, in addition to 50 points from Chase (5 points x  $10) for utilizing the Chase Freedom in the 5x quarterly category. That’s 70 points for a $10 reload you might have done anyway.

When you go to a retailer like DSW, you can enter the exact amount ($49.21 for example) once the cashier tells you the total and a gift card for that specific total will be generated. Some retailers like Amazon require you to purchase in increments of $5. United’s award redemptions are never lower than 12.5k miles per one way ticket so getting an award ticket exclusively from using the app would take a while. But if you’re a few hundred to a few thousand miles short or you have United miles that are expiring and need some type of activity to push back the expiration date, this app would be very useful.

Why I started Miles for Places….

Those of you who inquired about my travels and heard my stories inspired me to start a platform to share my travels through pictures and words. My wife and I were pretty fortunate to travel to various places worldwide as a couple in grad school. Since the inception of this blog, we have completed grad school, settled into our respective careers, and welcomed three beautiful boys into the world. As parents, we are blessed to have the privilege of taking them on our adventures. As such, this blog has evolved from doing what’s best for a traveling couple to doing what’s best for a family with three toddlers. I hope this website can be a resource for parents with toddlers who also wish to take them on their travels. Several years ago, we would always be asked how we could do it as grad students, and some assumed I had some wealth squirreled away (lol, ya right). The answer is credit card points, airline miles, hotel points, and creative ways to obtain travel gift cards that can be used toward a vacation. This topic has been talked about ad nauseam on multiple blogs and websites. Unfortunately, it’s still not explained in a way most people understand. I hope to be the person that can bridge that gap. While credit card bonuses are the quickest way to accumulate points, there are many examples of why this route may not be the best for everyone. If it’s not the best route, many other ways exist to accumulate miles. I’ll be glad to cover those ways as well. The overall goal of this website is to help you travel using the least amount of cash possible.  After all, my wife and I are living proof that miles and points can take you to places you may not have been able to budget for. I’ll also add must-see places for various destinations we have visited, reviews of travel products, and other tips.