On a recent trip from Chicago, my wife and I decided to visit the United Club after the Polaris Lounge shut its doors at 9pm. Our flight was scheduled to depart at 10:45pm so we still had well over an hour to spare. Fortunately, the United Club at Terminal 1 near gate B18 was open until 10pm. United has four United Club lounges at O’Hare, in addition to the Polaris Lounge. I had visited the United Club Lounge in Terminal 2 several months ago and you can read about that here. Just keep in mind that this lounge, just like every other United Club Lounge, is not a Priority Pass lounge.
If you have an international premium cabin ticket on United or its Star Alliance partners or transcontinental premium cabin ticket, you will have access to the lounge. If you have a day-pass that is offered with the Chase United MileagePlus Explorer card, you will also be able to enter the lounge. Each person must have their own pass. You can also purchase a day-pass for $59 but I would strongly recommend not doing that. At peak times, United does reserve the right to turn away day-pass users. Since United does have four of these lounges, you wouldn’t expect crowding to be an issue at O’Hare. Given how crowded the main seating area was at 9pm, it’s entirely possible that capacity issues may arise during peak hours. Just keep in mind, this lounge just like every other United Club Lounge is not a Priority Pass lounge.
Upon entering, the receptionist scanned our boarding pass and welcomed us into the lounge.
We were not in any mood to eat since we both had the full dining experience at the Polaris Lounge. Nonetheless, I checked out the offerings for the sake of the review.
Even though I had no intention of eating, the buffet and food options at this lounge were very underwhelming, both in terms of quality and quantity.
The options available were more like snacking options rather than a buffet. The salad did not look appetizing and I probably would not have eaten it even if I was hungry.
I did have the latte from the espresso machine and that was surprisingly good. I do confess that my main purpose in caffeinating myself was to induce hunger for the business class dinner on the Lufthansa flight. The fact that the latte tasted good just happened to be a bonus.
The bar area of the lounge had plenty of seats available. It may not be the case during peak hours.
The lounge has an “L” shape and the main seating area was quite crowded for 9pm. The seats were very comfortable and plug outlets were available on the side of the center table. I can only imagine how crowded this lounge would get during peak hours.
Wi-Fi speeds were pretty good and this is important for business travelers that need internet connectivity. Overall, this lounge was unimpressive and I’d have to say it was a notch lower than most Priority Pass lounges I have visited. This lounge does not offer showers, does not have a ton of space, and offers subpar buffet options. I’d rate this lounge a 2.7/5. If you’re departing from a gate near B18 and you have no desire to walk to another United Club Lounge, I guess this is your only option. The United Club Lounge in Terminal 2 is far more spacious and has a much better ambiance. If you have the time, you should walk over to Terminal 2 and enjoy that one instead. And please don’t purchase a $59 day-pass for the sake of visiting THIS lounge. It’s not worth it.
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