Review: Delta Sky Club O’Hare International Airport Terminal 2

On a recent flight to the East Coast, I used my AMEX Platinum credit card as a way to get complimentary access to the Delta Sky Club at ORD. Access can be gained either through status (Diamond Medallion) or a combination of status (Gold and Platinum) and an international ticket, regardless of where you’re sitting in the cabin. If you are using an AMEX Platinum credit card, you must be ticketed on a Delta flight to gain entry. You can also gain access by purchasing a Delta Sky Club membership for $545 annually. Another way to gain access is by purchasing a day pass for $50 but I’d highly recommend not doing that.

DeltaLoungeEntrance

 Seating Area

The Delta Sky Club at O’Hare is located in Terminal 2, Concourse E, right across from gate E6. During my visit here on a weekday morning, I was expecting it to be packed since it’s the only Delta Sky Club at ORD. Fortunately for me, it wasn’t even half full and there was plenty of seating available.  Just about every seat was situated by an outlet and the layout and ambiance were very appealing. There are two larger seating areas which are separated by a wall.  It’s not a huge lounge relative to other Delta Sky Clubs but since Delta doesn’t have a hub in Chicago, I suppose they can mostly get away with it for the time being.

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Food Selection

Delta has really enhanced its breakfast offering over the past couple of years. Unlike their competitors (I’m looking at you United), they actually offer a hot breakfast. I had the omelet with salsa and since it was bought out just a few minutes before I got there, it was fresh and flavorful. There were also multiple flavors of yogurt, cereal, a variety of bagels and bread, donuts, and pancakes. Their espresso machine offered a variety of beverages and I chose the cappuccino.  Compared to other legacy airlines, Delta has done a great job with their food offerings and improving their on-the-ground experience.

Teacups

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Miscellaneous

The Delta Sky Club does have a business center with a computer and access to printers. It also has clean restrooms (based on my experience) without showers. It’s a nice place to get work done or grab a bite before takeoff. Having warm offerings for breakfast and not being crowded certainly adds to the appeal. With Terminal 2 at ORD set to be replaced by a Global Terminal in the upcoming years, there is a great chance a newer Delta Lounge will have a much larger footprint at ORD. Until then, this lounge is perfectly capable of getting the job done for most business and leisure travelers.

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DeltaTarmac2

 

 

Review: Frontier Airlines

On a recent trip to Chicago which I had to book 10 days prior to departure, I lucked into one of those deeply discounted flash sales that Frontier Airlines has from time to time. I was able to score a one way ticket from Syracuse to Chicago (ORD) for $15.

FrontierAirfare

From Albany International Airport, a one way ticket was going for nearly $400. Even when I factored in the $31 Amtrak ticket from Albany to Syracuse and the $10 Lyft ride from the train station to the airport, the savings were very significant and hard to ignore. I used to be very averse to low-cost-carriers such as Spirit and Frontier because of their poor on-time performance and lack of suitable contingency plans if a flight was cancelled. Based on OAG’s data from June 2018-May 2019, Spirit has really improved their punctuality as they now rank fourth among U.S. carriers in on-time performance.

OntimeRankings

Frontier on the other hand is still struggling with on-time performance and I actually had to deal with a cancellation on a Frontier flight I took about two weeks after this one (they handled it very well and compensated me for my ticket on American Airlines). For $15, I just had to it. I mean that’s a ridiculously cheap price to get from point A to point B almost 700 miles away. Frontier was also the last of the major remaining U.S. carriers I had yet to fly on so this was also a great way to experience their product.

Checking In

PersonalItem

I used Frontier’s mobile app to check-in. The key with Frontier much like Spirit is knowing how their model works before flying. When you pay for your ticket, you are only entitled to the space under the seat in front of you. Carry-on bags cost $41 if you purchase in advance and $60 if you have to pay for it at the gate. This is the part where many people who have never flown on Frontier end up getting sticker shock. My bag fit comfortably under the seat and fit above with a little nudge to push it down. Checking in a bag costs $37 if paid for during booking, $40 if paid for during check-in, and $55 if paid for at the airport.  I was able to fit enough clothes for 3 days in the bag shown as well as my laptop in the laptop compartment. Another thing to keep in mind when flying on Frontier (especially when traveling with family) is that you can’t choose your seat assignment unless you pay. If you simply choose not to pay, Frontier will assign you a seat during mobile check-in.  This is similar to the basic economy structure on the larger carriers as well as Spirit Airlines.

Boarding

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Frontier’s Airbus A320 at Syracuse Hancock International Airport. Frontier has the youngest fleet among U.S. carriers. 

Frontier boards their elite members, active military members, and customers in Zone 1 (customers who have paid for their carry-on bags) first. That’s followed by Zone’s 2, 3 and 4. During the boarding process, the gate agents will eyeball everyone’s personal item and if it looks too big to fit under the seat, they will have you put it in the bin to see if it fits (or mostly fits).

 

In-Flight

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One of the beneficial aspects of having people pay for carry-on bags is that the boarding process flies by. Since people aren’t haggling for overhead bin space and attempting to stuff oversize bags in them,  most people find their seats and are seated rather quickly. The picture above illustrates this point perfectly. My flight had a lot of unused overhead bin space since most people are not going to pay $41 to carry on a bag. I’d guess the people that did bring in a carry-on bag were Frontier Airlines Credit Card holders who have a free carry-on as a perk.

PersonalItemUnderSeat

My personal item fit enough clothes for 3 days

As a low cost carrier, Frontier does not serve complimentary snacks on-board. They do serve complimentary Dasani water which is appreciated. They do have a variety of snacks and beverages for purchase. Another thing I noticed was their tray tables being very small. It certainly won’t hold a laptop and it’s just big enough to hold a large smart phone.

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Very small tray tables

FrontierMenu

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There is no online WiFi or in-flight seat-back entertainment so make sure you have your phones charged and have a movie downloaded prior to your flight. Frontier’s business model is cramming as many seats as they can onto their Airbus airplanes.  This means you won’t get a ton of leg space unless you pay extra for a “stretch seat” with additional pitch. The seats were thin but I did not find them to be uncomfortable for my flight.

FrontierSeats

Frontier’s thin seats

 

 

 

Conclusion

My first time flying on Frontier was a good experience and it went about as I expected. If you do fly on Frontier, remember to sign up for their frequent flier program as there are a few benefits. First of all, Frontier awards miles based on distance flown rather than dollars spent. This means a really cheap transcontinental flight can earn you nearly 3,000 miles. A second benefit of their frequent flier program is no blackout dates. This becomes extremely valuable during peak travel times such as the Wednesday before Thanksgiving or the day before Christmas. Frontier prices these award tickets at 10k miles each way although I would assume there is probably a limited number of seats they allot for redemption. My only gripe about Frontier is their poor on-time performance and the bind it can put you in if your flight was cancelled. Since Frontier operates many routes just three or four times a week, a missed flight due to weather related issues could mean waiting two or three days to get to your destination. If a cancellation was due to their own shortcomings (mechanical, lack of a pilot, etc), they send you a link to book on a different airline and they reimburse you up to $400 to get to your destination. This happened during my second time flying Frontier but I was able to book with American for a flight that departed an hour later and it didn’t end up ruining my trip. If you absolutely have to get to a place on time, say for a wedding, a job interview, etc be aware that a weather related cancellation would yield you a refund or booking on a later Frontier flight. You would have to pay your own way to make it to your destination on time.

Review: Delta Sky Club LaGuardia Airport Terminal C

On a recent trip to Chicago, I had an early morning flight out of LaGuardia Airport on Delta Airlines. Delta uses the majority of gates in Terminal C and also has two Sky Club lounges in this terminal. Since I find myself using American, United, or Southwest for most of my travels out of LGA, I’ve never had the opportunity to use a Delta Sky Club. Presented with an opportunity for this particular trip, I arrived earlier than usual so I can experience what they had to offer. As an AMEX Platinum credit card holder, I get complimentary access to Delta Sky Club lounges if I am booked on a Delta flight. Unfortunately, I can’t bring in a guest free of charge. They would have to pay the discounted rate of $29 if they were to accompany me.

Seating Area

Even though my flight was at 7:10 a.m. and I was there by 6:10 a.m., the lounge was certainly not as empty as I thought. I’d say about 30% of the lounge was filled up. There were pockets of empty spaces and it didn’t take much effort to find a desirable seat next to the window. Most of their seats have plug outlets and USB ports and if you want to sit facing the tarmac to watch airplanes land and take off, they have window-facing seats as well.

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TarmacView

The view from Delta Sky Club if you get a seat next to the window

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This particular Delta Sky Club was like one giant room with a pillar here or there that might act as a buffer for privacy but not much else. Compared to the Centurion Lounge in Terminal B which is my go-to lounge at LGA, this lounge was massive. I purposely didn’t have breakfast at home so I can sample the food at this lounge.

DeltaFoodDeltaFoodBagelsDeltaFruitsDeltaSkyClubSalad

I had a bagel, chickpea salad, boiled egg, and some coffee. The chickpea salad was very good and flavorful. Certainly, something different to have in the morning if you’re not used to having a salad at 6:30 a.m. Since I got there early, their bagels were pretty fresh and seemed to be sourced locally. They had a variety of bread, bagels, and muffins among the bakery items. They also had a nice selection of cereal, parfait, and fruits. What they didn’t have were hot breakfast items that the Centurion Lounge is known for. I understand that there are some Sky Clubs that have this option and hopefully Delta brings hot breakfast to their NYC Sky Clubs soon. Their coffee was Starbucks Coffee and it tasted fine.

Business Center

DeltaSkyClubPrinterDeltaSkyClubNewsPapersDelta Sky Club does not provide computers but they do have an area in the back of the lounge that has a printer and a semi-private area that has the daily newspapers. They certainly have the space to add a few desktops and it would enhance the lounge if they did.

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This Delta Sky Club had the fastest internet speed I’ve tested at any lounge. This is perfect for business travelers and with the number of guests that fill the lounge during peak hours, their increased bandwidth serves them well.

 

Conclusion

Overall this was a pretty decent lounge. Delta could definitely improve certain aspects such as adding hot breakfast items, adding a couple of desktop computers, etc. If you need to spread out and get some work done, this is a decent place for that. As an AMEX Platinum credit card holder, would I recommend someone pay $29 to accompany me to this lounge? No, I would not. I would give this the nod over most United Clubs I have visited but it’s simply not at the level of a Centurion Lounge and it has a long way to go before it gets there. Since Terminals B and C are not physically connected at LaGuardia, you do have to take a shuttle between the two. The one advantage the Sky Club has is that it located past security unlike the Centurion Lounge. This removes the fear of having to deal with a long security line after exiting. I would rate this lounge a 3.8/5 with a strong potential to improve if Delta makes a few changes.

Review: Conrad Washington DC

 

ConradEntrance

One of the newest hotels in Washington DC at just a couple of months old, my wife and I got to experience this beautiful property courtesy of our AMEX free weekend night certificates.  Unfortunately, the American Express Hilton Honors Ascend Card no longer has this benefit on the cardmember anniversary. Now you have to spend $15,000 in a given year to get the free night and I don’t think it’s worth forgoing points with Chase or AMEX Platinum/Gold to pursue a free night with Hilton in most instances. Since my wife and I both have the AMEX Hilton Honors Ascend Card, we were able to combine our free nights into a weekend stay. The nightly rate for our room was $450 so we got $900 worth of value plus $50 credit towards dining for the cost of the annual fee that we paid for both cards ($95 per card).

Check-In

When you walk into the hotel, take the elevator to the third floor. There is no second floor and the third floor is where the check-in desk, lounge, restaurant, and lobby is located. Upon checking in, the receptionist verified our Hilton Gold status, courtesy of the AMEX card and upgraded us to a room on the 9th floor. We were given a choice between 1,000 Hilton points and a $50 dining credit. We took the dining credit (please don’t ever take the points in this scenario). The receptionist was kind enough to give us a mini-tour of the hotel, Estuary restaurant, and some of the amenities this hotel offers.

ConradLobby

The circular lamp changes color each hour

My first impression when walking in was that this hotel did not have many 90 degree angles. The architect made a concerted effort to make the interior as curvy as possible. The lobby was beautiful and since the hotel was only 45 days old when we stayed, it still had that brand new scent.

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Looking down from the 10th floor to the lobby below.

Hotel Room

Our room was on the 9th floor which gave us a nice view of New York Street down below. Keeping up with the theme, the room was curvy but spacious and very comfortable.

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ConradHotelRoom

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Coffee and snacks

As an avid coffee drinker, I always appreciate when a hotel provides a Keurig type machine with pods. The coffee was complimentary per usual but the snacks were completely overpriced. If you need snacks, there is a CVS across the street where you can get the same offerings for 1/4 of the price.

ConradShower

The bathroom provided two sinks and a separate blurred door to the toilet so two people can use the bathroom simultaneously while still having some semblance of privacy.

ConradToiletries

The toiletries were Shanghai Tang and the scent was very nice. Not too overpowering but not too light either. The room also provided slippers, a safe, laundry bag, iron, and bathrobes.

Estuary and Estuary Bar

Estuary is the restaurant on the premises which is located on the 3rd floor. We went there for breakfast on Saturday morning and ordered a custom made omelet and buttermilk pancakes. Both were delicious, albeit smaller in portion than your typical brunch diner.

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ConradBreakfast

The Estuary Bar area was spacious and seating was plentiful during the day time. If there is an event going on at the hotel, it’ll likely get packed during the evening going into the late night hours. ConradLounge

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3rd Floor Terrace and Rooftop Bar

Since the hotel was only 45 days old during our stay, the Rooftop Bar was not officially open to guests so I could only take pictures from behind the glass door. At this time, it’s likely open and running.  The 3rd-floor terrace was open for use.

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View from the Rooftop Bar

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The Terrace on the 3rd-floor

Fitness Center

The fitness center was one of the better ones I had seen at a hotel. Upon entering, guests are greeted with towels, earphones, and apples.

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There are multiple treadmills, elliptical machines, and stationary bikes

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If you’re into lifting, they have that covered as well.

Miscellaneous

Although I forgot to measure the internet speed, I had no issues with speed or Wi-Fi connectivity. If you are planning to park your car at the Conrad, the price of parking at their garage was $36 a day. I opted to use the Parkwhiz app and found a garage two blocks away which allowed me to park for $14. There is also metered parking on the street but it has a 3-hour time limit during business hours and it’s free overnight. One of the most appealing aspects of staying at Conrad DC is that the National Mall, White House, Capitol building, Smithsonian, and many other points of interest are only 10-15 minutes away by walking. I also want to acknowledge the receptionists on the 3rd floor who always gave us complimentary bottles of water whenever we walked by. The staff made an excellent stay that much better. We look forward to coming back in the future.

 

 

 

 

Review: Renting a Car With Turo

During my recent trip to The Big Island of Hawaii, I decided to give Turo a shot since car rental prices for a 5-day trip were ridiculously expensive. When I entered my travel dates on Kayak, the cheapest rate I found was $568 for a Ford Fiesta. Having a car in The Big Island is almost a necessity if you don’t plan on spending your entire time on a resort because the island is bigger than all the other Hawaiian islands combined. If you’re staying near one of their two major towns, Kona or Hilo which are on the opposite sides of the island, the driving time to get from one to another is about 2 hours. Hawaii Volcanoes National Park is closer to Hilo and a 2-hour drive from Kona without making any stops. The time will increase significantly if you stop at viewpoints and other points of interest along the way (you really should). You can also take the mass-transit bus but it’s more than 3 hours each way and you’ll regret not being able to stop at places along the way. But man, $568 for a Ford Fiesta. I was looking for a compact car that would get great gas mileage but also comfortably fit an infant car seat such as a Honda Civic or Toyota Corolla. Those types of cars were going for $615 for 5 days and since my goal was not to offset the savings I had on my flight (I redeemed AA miles) by splurging on a car rental, I turned to Turo and see what they offered.

 Booking Process

Turo markets themselves as the Airbnb for cars. Regular people make their cars available to rent and you can often get luxury cars or convertibles for the price of a standard car at a rental company like Hertz. I found a compact car (Dodge Dart) going for $280 for 5 days on Turo and the car owner had a near perfect rating with over 30 reviews.  I booked the Dodge Dart which also included 500 miles (extra 45 cents/mile if I went over) and bought their standard insurance coverage for $10 a day. Even after adding that to the cost of the rental, it was still significantly cheaper than what the standard car rental agencies were offering.   It is important to note that credit card companies will not cover damage on car rentals from Turo. If you decide not to purchase any of the three tiers of collision coverage that Turo offers, you will be liable for any damages.

                                     Picking Up The Car

Prior to departing DFW for our flight to Kona, I gave the car owner our flight info and he responded back immediately with directions on how to get the car. Once we landed, he sent me a video which showed me where the car was parked in the airport parking lot and how to walk over to the parking lot. It was right across the street from the baggage claim with the keys in the glove compartment. No lines, no waiting, no hassle. Since he took a ticket to get the car into the parking lot, he told me to pay whatever the total amount was upon exiting and to keep the receipt. That fee would be reimbursed. He also gave me his cellphone number and told me to give him a call in case any issues would arise.

The Dodge Dart I rented was big enough to fit two suitcases in the trunk and had plenty of space to install the base of the car seat as well as the car seat itself. Gas was $3.62/gallon for regular so having a fuel-efficient car was optimal since I knew I’d be driving at least 450 miles in the 5 days we were there. I ended up driving 494 miles, most of that being the round-trip from Waikoloa to Hawaii Volcanoes National Park. Everything worked as it should and the AC was very cool and needed for the mid-80’s temperatures.

Returning The Car

We were set to return our car to the airport parking lot by 8 pm but our flight was closer to midnight. Our car owner (Anthony) said it wouldn’t be a problem at all if we returned the car at 10:15 pm so we would not have to spend close to 4 hours at the airport. I got to the airport parking lot, pulled out a ticket, and parked the car near the same area where I picked it up. I took a picture of the car and texted it to show him where it was parked. This was basically the “checkout” process. The picking up and dropping off process may differ with every car owner. I was very happy with my experience renting from Turo as it saved me both time and money. Anthony was an awesome dude and he asked me to spread the word about his cars. He has multiple cars available for rent in Kona on The Big Island, Kauai, and Honolulu. His rating is close to perfect so I highly recommend renting from him. In addition, if you use my link right here, you will save $25 off your first rental from Turo.

Review: The Updated Centurion Lounge Dallas/Fort Worth International Airport (DFW)

The Centurion Lounge at DFW moved to a larger 12,000 square feet space in September of 2018, expanding their footprint by an additional 3,000 feet. Their old lounge was excellent but it certainly felt crowded at times so the additional space should help alleviate that. Rather than going up the escalator to enter the lounge as it was previously, you will find the entrance to the lounge on the ground floor. This will lead to an elevator which you take to the second floor to enter the lounge. To enter the lounge, you need to be a holder of the AMEX Platinum Card, AMEX Business Platinum Card, or the AMEX Centurion Card. Other AMEX cards won’t get you in.

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Food (Breakfast)

My wife, son, and I were here during breakfast hours and I remember how great the spread was the last time I was here back in 2017. The items may have changed but the breakfast was still awesome.

Breads

The sweet corn muffins were excellent. My wife loved the oatmeal with granola.

Granola

fruits

Centurion Lounge always delivers with their fresh fruit offerings.

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Salsa and tortilla chips for breakfast? Why not?

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Goat cheese egg frittata.  This was the best part of having breakfast here. Delicious and you’re probably going to get up for a second serving.

In addition to the items pictured above, there was also pancakes and fresh juice. Since there were multiple people behind me, I refrained from taking a picture at that particular time.

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The espresso machine can make a variety of beverages. I got their latte and it was delicious.

Seating Area

As you would expect with the lounge that has expanded by more than 3,000 square feet, seating was plentiful and not once did I feel like the lounge was overcrowded. Certain sections of the lounge were more trafficked than others but in general, there was plenty of seats for everyone.

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They had different types of lighting to suit everyone’s needs.

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bar

Bar area

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Conference table

Business

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conferenceroom

For those that need a conference room, Centurion DFW has one.

Kids Room

This is one of my favorite aspects of this lounge. They had a dedicated children’s playroom and it was perfect for my 5-month-old son as he was able to enjoy his first ever visit to an airport lounge.

 

 

Miscellaneous

restroom

The restrooms were clean and there was also a dedicated shower area that you could utilize upon request at the front desk.

This lounge also has a spa where they give you a complimentary massage. I forgot to measure the Wi-Fi speed but I can assure you it was fast. I have not visited a Centurion Lounge where connectivity was slow. The old Centurion Lounge was among my favorites and AMEX has delivered and improved the experience at their newly renovated Centurion Lounge at DFW. Just keep in mind, AMEX no longer allows passengers who have landed at their final destination city to use a Centurion Lounge in that particular city. Prior to the rule change, if Dallas was your final destination, you could still visit by showing your boarding pass.  I think this is a fair rule change to alleviate crowding concerns. AMEX also won’t allow you in if your departure time is more than 3 hours away. I believe this is also a change for the better. As far as this lounge, it scores a perfect 5/5 and continues to be my favorite Centurion Lounge I have visited thus far. There are a few others under construction and I’m looking forward to visiting the one in JFK once it opens later this year. That lounge will be the largest Centurion Lounge at 15,000 square feet.

Review: United Club Chicago O’Hare International Airport B5

On a very recent flight from Chicago to Albany, I had the opportunity to visit the United Club in Terminal 1 near gate B5. Special thanks to my mom for giving me her United Club pass and allowing me access. And speaking of United Club Lounges at ORD, I’ve crossed three of them off the list and have one more to go after completing my stay at this one. This particular lounge is located at Concourse B which means you don’t have to go through the underground tunnel in Terminal 1 to get here. If you saw my last review for the United Club Lounge near B18, the same rules apply to this lounge.

 

Entrance

Entrance

This lounge is located near gate B5 and B6. Once you have cleared security, take a left. The agents at the front desk will scan your one-day pass and boarding pass or just your boarding pass if you’re flying international business class or first class on a United Airlines or Star Alliance partner flight. If you have the United Club credit card, you have complimentary access as part of your card benefits.

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The escalator will take you to the main seating area

Food

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Three-bean salad and Mediterranean salad

I wasn’t expecting a whole lot in the food department because that’s not what United does well at their Club Lounges. They don’t really offer the hot meals you would find at Centurion Lounge and certainly not the variety you would find at their upscale Polaris Lounge. This lounge had a variety of cheeses, veggies, three bean salad, and a Mediterranean style salad. The cheese was okay at best and the three-bean salad was average. They also had hot broccoli-cheddar soup that was delicious. But let’s be honest, it’s really hard to mess up broccoli-cheddar soup. If they had done that, food should be canceled at their Club Lounges.

FoodCheeseVeggies

Variety of cheeses but no crackers. Come on United.

Food

The brownies were fresh and tasted pretty good

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If you wanted snacks, they had a decent variety of salty and sweet.

Soup

Broccoli-cheddar soup. This was good.

CokeMachine

This touch-screen Coca-Cola machine was one of my favorite things about this lounge.

EspressoMachine

Their espresso machine served a variety of caffeinated or decaf beverages from lattes to cappuccinos.

Seating

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When you go up the escalators, this is the main seating area you will come across.

SeatingAreaAs far as United Club Lounges at ORD go, this may be the largest of all. There is no shortage of seats and they have a variety of seating options. SeatingArea2Almost every seat at the lounge as access to a plug outletSideSeatingAreaThis was my favorite seating area. Not too bright and facing towards the TV (not pictured) in the bar area.

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Seating area near the bar

DiningArea

Open seating area in the middle of the lounge

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Bar 

It is important to note that I visited the lounge at about 7:30 pm on a Sunday and it was about 40% full. On a weekday during peak business hours, it’s entirely possible that the lounge may be near capacity.

Miscellaneous

Bathroom

The bathrooms were super clean and United does put in an effort to keep it that way.

WiFI

The Wi-Fi speed was awesome. I mean this might be the most appealing aspect of the lounge, particularly for business travelers. Video conferencing would be seamless and if you wanted to stream Netflix or music, you’ll have a really easy time doing it. This lounge is certainly better than the United Club near B18 and very much on par with the United Club in Terminal 2. Just like that lounge, this one has the potential to be very good. It’s spacious, has excellent internet connectivity, clean bathrooms, excellent coffee, and decent snacks. The only thing holding it back is the lack of hot meals and sandwiches. It’s not worth the $59 you’d have to pay for the one-day pass but if you have the pass that comes complimentary with the Chase United Explorer credit card, you’d rather be here than the waiting area near the gate. I’d rate this lounge a 4/5.

Review: United Club Chicago O’Hare International Airport- Terminal 1 Gate B18

On a recent trip from Chicago, my wife and I decided to visit the United Club after the Polaris Lounge shut its doors at 9pm. Our flight was scheduled to depart at 10:45pm so we still had well over an hour to spare. Fortunately, the United Club at Terminal 1 near gate B18 was open until 10pm. United has four United Club lounges at O’Hare, in addition to the Polaris Lounge. I had visited the United Club Lounge in Terminal 2 several months ago and you can read about that here. Just keep in mind that this lounge, just like every other United Club Lounge, is not a Priority Pass lounge.

Entrance

If you have an international premium cabin ticket on United or its Star Alliance partners or transcontinental premium cabin ticket, you will have access to the lounge. If you have a day-pass that is offered with the Chase United MileagePlus Explorer card, you will also be able to enter the lounge. Each person must have their own pass. You can also purchase a day-pass for $59 but I would strongly recommend not doing that.  At peak times, United does reserve the right to turn away day-pass users. Since United does have four of these lounges, you wouldn’t expect crowding to be an issue at O’Hare. Given how crowded the main seating area was at 9pm, it’s entirely possible that capacity issues may arise during peak hours. Just keep in mind, this lounge just like every other United Club Lounge is not a Priority Pass lounge.

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Located near Gate B18 in Terminal 1

Upon entering, the receptionist scanned our boarding pass and welcomed us into the lounge.

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We were not in any mood to eat since we both had the full dining experience at the Polaris Lounge. Nonetheless, I checked out the offerings for the sake of the review.

Food

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Even though I had no intention of eating, the buffet and food options at this lounge were very underwhelming, both in terms of quality and quantity.

UClubBuffetSalad

The options available were more like snacking options rather than a buffet. The salad did not look appetizing and I probably would not have eaten it even if I was hungry.

UClubBuffet

The cheese looked a bit more appetizing but again, I was full from having dinner just an hour earlier so I didn’t bother helping myself. 

UClubBrownies

The brownie might have been the most appetizing snack that was offered at the lounge

UClubEspressoMachine

The espresso machine offered all types of drinks including lattes, mochas, and cappuccinos. 

I did have the latte from the espresso machine and that was surprisingly good. I do confess that my main purpose in caffeinating myself was to induce hunger for the business class dinner on the Lufthansa flight. The fact that the latte tasted good just happened to be a bonus.

Seating

UClubBarArea

The bar area of the lounge had plenty of seats available. It may not be the case during peak hours. UClubLounge

UClubSeatingArea

The lounge has an “L” shape and the main seating area was quite crowded for 9pm. The seats were very comfortable and plug outlets were available on the side of the center table. I can only imagine how crowded this lounge would get during peak hours.

BarArea

Bar

 

Wifi

Wi-Fi speeds were pretty good and this is important for business travelers that need internet connectivity. Overall, this lounge was unimpressive and I’d have to say it was a notch lower than most Priority Pass lounges I have visited.  This lounge does not offer showers, does not have a ton of space, and offers subpar buffet options. I’d rate this lounge a 2.7/5. If you’re departing from a gate near B18 and you have no desire to walk to another United Club Lounge, I guess this is your only option. The United Club Lounge in Terminal 2 is far more spacious and has a much better ambiance. If you have the time, you should walk over to Terminal 2 and enjoy that one instead. And please don’t purchase a $59 day-pass for the sake of visiting THIS lounge. It’s not worth it.

Review: KLM Crown Lounge Amsterdam Schiphol International Airport

While I was checking in for a recent flight from Lisbon to NYC via Amsterdam, KLM offered me a very good offer to upgrade to business class during the Lisbon to Amsterdam leg of the trip: 99 euros per person on the four-hour flight with business class lounge privileges in both Lisbon and Amsterdam. I jumped on this offer since this meant several hours of comfort both in the air and on the ground. The KLM business class experience during our four-hour flight was fantastic and I’ll get to that in a separate post. When we landed in Amsterdam, we had access to KLM’s Crown Lounge, its flagship lounge in Amsterdam. KLM actually has two of these lounges and the one we visited is called Lounge 52 near the F gates and after passport control. If you just follow the sign for Airline Lounge 52 , it will lead you there.

Lounge52sign

Just follow this sign and it will lead you to the KLM Crown Lounge

If you have a flight to the U.S or Canada, this is the one you want to go as you won’t have to worry about dealing with long lines to get through passport control. Even though my wife and I only had a business class ticket for the first leg of my flight and I was going to fly economy on the Amsterdam to NYC, it was sufficient to get into the lounge as KLM only requires one of the legs in business class to grant access.  This lounge is not a Priority Pass lounge. It’s open to all passengers flying business class on KLM or its SkyTeam partners, or anyone flying KLM or its SkyTeam partners that have status (FlyingBlue Platinum or Gold, Delta elites, etc). Once we entered, the receptionist at the desk scanned our boarding passes and we were good to go.

Entrance

LoungeEntrance

This lounge was the largest airport lounge I had ever visited. Easily 3-4 times larger than some of the larger ones I had been in the U.S. Despite its size, this lounge was probably at 85% capacity when we entered. It’s a split level lounge that has a ramp taking you to second level.

Seating Areas

This lounge had something for everyone in terms of seating. They had areas with a variety of different lighting and seating configurations.

seatingarea2

SeatingArea

I was a big fan of these red lounge chairs. Nice touch by KLM

DimSeating

WindowSeating

The seating area above near the windows was undergoing renovation but this area felt more like a cafe area with a ton of natural light.

SeatingArea&Lounge

If you want to get a plate full of food and don’t want to traverse through the crowd, this is the best option for seating. Right near the buffet and bar areaCrownLoungeSeatingThis is also near the buffet area and you can see just about every table is taken. WorkArea

BusinessRoom2

If you have work to get done and need to spread out, they have a perfect area for that as well.

Breakfast

Since we got to the lounge toward the latter half of breakfast and into lunch, we got to see a wide variety of items they had at the buffet. Pancakes&Eggs

CheeseMeats

Croissants&RollsBreads&Muffins

A variety of breads, rolls, muffins, and pastries. I had the croissant and the raisin bread and both were excellent. The pancakes were good and the eggs were okay. Overall, the breakfast was very good and they did a great job at replenishing items that were running low.

Lunch

Their lunch buffet had a wide variety of options and something fore everyone.

Pasta

Pasta with tomato cream sauce

AgedCheeseSandwich

Aged cheese sandwiches 

Salad&Hummus

Veggies with feta and hummus

Coleslaw&Potatoes

Cole slaw with baked potatoes. Pardon the terrible picture quality for this one. Had to rush it because of the growing line behind me.

The lunch was excellent and since we got to it while it was hot and fresh, I’m sure that made a big difference. The pasta with the tomato cream sauce was delicious. The hummus was top notch and even their aged cheese sandwhich, as simple as it may sound, was very good. There were many other options but these are the items I was able to get to discretely without embarassing myself (lol). KLM Crown Lounge did a great job with their food offerings.

SelfServeDrinks

This is one of the two self-serve bar areas at the lounge

The bar area was exensive and they had fountain drinks available in addition to adult beverages. They also had an espresso machine with plenty of options to suit your taste. I had the cappuccino twice.

Miscellaneous

This lounge is equipped with showers but you have to go to the help desk and reserve a shower room in advance. This lounge also has a designated smoking room and was definitely the quietest room of the lounge. There were plenty of European plug outlets but no USB ports so be sure to have an adapter if you’re traveling from the U.S or Canada. Unlike the previous two premium lounges I visited, this one did not have private bedrooms. If you do need to sleep, you can lie down on the cushioned booth style seating near the bar area. I’m not sure if its frowned upon or not but I did see several travelers catching a snooze this way.

KLMHelpDesk

KLM help desk

I tested the Wi-Fi speed at this lounge and it was far better than I expected. This is great for business travelers and anyone who might want to stream video. InternetSpeed

Overall, this was a fantastic lounge with a lot of square footage and plenty of options for food. It can get crowded during the morning hours between 7am and 11am but due to its enormous size, you shouldn’t have a problem finding a seat. If you’re traveling through Amsterdam on a business class ticket or have access via elite status and have some time to spare, check out the KLM Crown Lounge. I’d rate it a 4.4/5

 

Review: Lufthansa Business Class Lounge Frankfurt International Airport

As part of our award redemption using United miles for a business class ticket to Lisbon, my wife and I had access to the Lufthansa Business Class Lounge during our 6-hour layover in Frankfurt, Germany.  Lufthansa has seven business class lounges and four Senator Lounges (first-class lounges) at Frankfurt Airport. The business class lounge I chose was after passport control near A26 since this was closest to our departure gate.

Entrance2

Upon entering the lounge, the receptionist scanned our boarding pass and off we were. Since Lufthansa has seven business class lounges, I didn’t expect there to much of a crowd at this one. It was about 75% filled when we arrived and became less crowded as the hours went by. TVarea

Most of the crowd was fixated on the TV’s and the World Cup match that was being played. The lounge itself isn’t huge by any stretch but has enough seating and excellent amenities.

BarArea

Seating area right in front of the bar

There were a few different seating areas and much like Polaris Lounge in Chicago, this one had seating areas with different ambiances. As much as I wanted to take pictures of every single area of the lounge, I try not to take pictures of an area if there are people that might be looking right at the camera.  I wish it was a bit easier being discrete and thorough at the same time.

ComputerRoom

The business center was being utilized by only a few people and had relatively new PC’s.

ComputerArea

The other half of the business center was completely empty but having chairs without back support probably convinced everyone to stay away. The wifi connectivity at this lounge was excellent, among the fastest I had experienced at any lounge. Kudos to Lufthansa for really looking out for the business traveler.

InternetSpeedJust like the Polaris Lounge, this lounge also had bedrooms available upon request. My wife wanted to take a nap so they gladly unlocked a room for her and provided her with a blanket.

BedArea

I wasn’t tired enough to reserve a room for myself but she said the beds were very comfortable and she slept for two solid hours. This lounge also had access to showers upon request. Next up was to check out the food offerings. Usually, this is among the first things I do at a lounge. Since I had breakfast on the plane only an hour prior, I wasn’t all that hungry and I did not want to eat for the sake of eating. So I waited a few hours until hunger struck.

breadbasket

Bread basket

The bread was bread. Not terrible but not great.

carrotsalad

The potato salad was decent. Their regular salad was subpar and very dry.

Salad

Salad

CheeseNoodles

Noodles with cheese

The noodles with cheese was surprisingly good. It might not look good from the picture above but trust me, it was good. Taking pictures of the food near the buffet area is also where I ran into a little bit of trouble. There was a far greater selection than what I was able to take a picture of. However, one of the employees who was responsible for replenishing the buffet told me in half English and half German that I was not allowed to take pictures of the food or buffet area. I had no idea why this was the case (made no sense) but rather than challenge that assertion, I just took her word for it and stopped taking pictures of that area.

CaramelPudding

The caramel pudding was heavenly. This was so good I had to have it twice.

GingerAle

Nothing like have ginger ale where you can actually taste the ginger. The lounge had plenty of drinks, a solid espresso machine, and bar that was well stocked. Again, I did not want to challenge the lady and take a picture but take my word for it. As for the bathrooms, Lufthansa did a geat job maintaining the mens room.

mensroom

Mens Room

The L’Occitane soap and lotion that they provided was a very nice touch. Small details like that do not go unnoticed.

LotionLBC

SoapDispenser

I really wish I didn’t have to truncate this review with regards to the pictures but as a guest, I couldn’t risk angering the lounge employee or annoying the people that were there.  This was a fantastic lounge that checked just about every box when I’m critiquing a lounge. Solid food options, high speed wifi connectivity, enough seating, and added amenities such as bedrooms and showers. Rather than contruct two or three very large lounges and risk capacity issues, I appreciate how Lufthansa built 7 smaller business class lounges to spread out the crowd. This exact issue will come into play for my next review, the KLM Business Class Lounge at Schipol Airport in Amsterdam. As for the Lufthansa Business Class Lounge, I would rate it a 4.6/5.