On a recent flight to the East Coast, I used my AMEX Platinum credit card as a way to get complimentary access to the Delta Sky Club at ORD. Access can be gained either through status (Diamond Medallion) or a combination of status (Gold and Platinum) and an international ticket, regardless of where you’re sitting in the cabin. If you are using an AMEX Platinum credit card, you must be ticketed on a Delta flight to gain entry. You can also gain access by purchasing a Delta Sky Club membership for $545 annually. Another way to gain access is by purchasing a day pass for $50 but I’d highly recommend not doing that.
The Delta Sky Club at O’Hare is located in Terminal 2, Concourse E, right across from gate E6. During my visit here on a weekday morning, I was expecting it to be packed since it’s the only Delta Sky Club at ORD. Fortunately for me, it wasn’t even half full and there was plenty of seating available. Just about every seat was situated by an outlet and the layout and ambiance were very appealing. There are two larger seating areas which are separated by a wall. It’s not a huge lounge relative to other Delta Sky Clubs but since Delta doesn’t have a hub in Chicago, I suppose they can mostly get away with it for the time being.
Delta has really enhanced its breakfast offering over the past couple of years. Unlike their competitors (I’m looking at you United), they actually offer a hot breakfast. I had the omelet with salsa and since it was bought out just a few minutes before I got there, it was fresh and flavorful. There were also multiple flavors of yogurt, cereal, a variety of bagels and bread, donuts, and pancakes. Their espresso machine offered a variety of beverages and I chose the cappuccino. Compared to other legacy airlines, Delta has done a great job with their food offerings and improving their on-the-ground experience.
The Delta Sky Club does have a business center with a computer and access to printers. It also has clean restrooms (based on my experience) without showers. It’s a nice place to get work done or grab a bite before takeoff. Having warm offerings for breakfast and not being crowded certainly adds to the appeal. With Terminal 2 at ORD set to be replaced by a Global Terminal in the upcoming years, there is a great chance a newer Delta Lounge will have a much larger footprint at ORD. Until then, this lounge is perfectly capable of getting the job done for most business and leisure travelers.
On a recent trip to Chicago, I had an early morning flight out of LaGuardia Airport on Delta Airlines. Delta uses the majority of gates in Terminal C and also has two Sky Club lounges in this terminal. Since I find myself using American, United, or Southwest for most of my travels out of LGA, I’ve never had the opportunity to use a Delta Sky Club. Presented with an opportunity for this particular trip, I arrived earlier than usual so I can experience what they had to offer. As an AMEX Platinum credit card holder, I get complimentary access to Delta Sky Club lounges if I am booked on a Delta flight. Unfortunately, I can’t bring in a guest free of charge. They would have to pay the discounted rate of $29 if they were to accompany me.
Even though my flight was at 7:10 a.m. and I was there by 6:10 a.m., the lounge was certainly not as empty as I thought. I’d say about 30% of the lounge was filled up. There were pockets of empty spaces and it didn’t take much effort to find a desirable seat next to the window. Most of their seats have plug outlets and USB ports and if you want to sit facing the tarmac to watch airplanes land and take off, they have window-facing seats as well.
This particular Delta Sky Club was like one giant room with a pillar here or there that might act as a buffer for privacy but not much else. Compared to the Centurion Lounge in Terminal B which is my go-to lounge at LGA, this lounge was massive. I purposely didn’t have breakfast at home so I can sample the food at this lounge.
I had a bagel, chickpea salad, boiled egg, and some coffee. The chickpea salad was very good and flavorful. Certainly, something different to have in the morning if you’re not used to having a salad at 6:30 a.m. Since I got there early, their bagels were pretty fresh and seemed to be sourced locally. They had a variety of bread, bagels, and muffins among the bakery items. They also had a nice selection of cereal, parfait, and fruits. What they didn’t have were hot breakfast items that the Centurion Lounge is known for. I understand that there are some Sky Clubs that have this option and hopefully Delta brings hot breakfast to their NYC Sky Clubs soon. Their coffee was Starbucks Coffee and it tasted fine.
Delta Sky Club does not provide computers but they do have an area in the back of the lounge that has a printer and a semi-private area that has the daily newspapers. They certainly have the space to add a few desktops and it would enhance the lounge if they did.
This Delta Sky Club had the fastest internet speed I’ve tested at any lounge. This is perfect for business travelers and with the number of guests that fill the lounge during peak hours, their increased bandwidth serves them well.
Overall this was a pretty decent lounge. Delta could definitely improve certain aspects such as adding hot breakfast items, adding a couple of desktop computers, etc. If you need to spread out and get some work done, this is a decent place for that. As an AMEX Platinum credit card holder, would I recommend someone pay $29 to accompany me to this lounge? No, I would not. I would give this the nod over most United Clubs I have visited but it’s simply not at the level of a Centurion Lounge and it has a long way to go before it gets there. Since Terminals B and C are not physically connected at LaGuardia, you do have to take a shuttle between the two. The one advantage the Sky Club has is that it located past security unlike the Centurion Lounge. This removes the fear of having to deal with a long security line after exiting. I would rate this lounge a 3.8/5 with a strong potential to improve if Delta makes a few changes.
The Centurion Lounge at DFW moved to a larger 12,000 square feet space in September of 2018, expanding their footprint by an additional 3,000 feet. Their old lounge was excellent but it certainly felt crowded at times so the additional space should help alleviate that. Rather than going up the escalator to enter the lounge as it was previously, you will find the entrance to the lounge on the ground floor. This will lead to an elevator which you take to the second floor to enter the lounge. To enter the lounge, you need to be a holder of the AMEX Platinum Card, AMEX Business Platinum Card, or the AMEX Centurion Card. Other AMEX cards won’t get you in.
My wife, son, and I were here during breakfast hours and I remember how great the spread was the last time I was here back in 2017. The items may have changed but the breakfast was still awesome.
In addition to the items pictured above, there was also pancakes and fresh juice. Since there were multiple people behind me, I refrained from taking a picture at that particular time.
As you would expect with the lounge that has expanded by more than 3,000 square feet, seating was plentiful and not once did I feel like the lounge was overcrowded. Certain sections of the lounge were more trafficked than others but in general, there was plenty of seats for everyone.
This is one of my favorite aspects of this lounge. They had a dedicated children’s playroom and it was perfect for my 5-month-old son as he was able to enjoy his first ever visit to an airport lounge.
This lounge also has a spa where they give you a complimentary massage. I forgot to measure the Wi-Fi speed but I can assure you it was fast. I have not visited a Centurion Lounge where connectivity was slow. The old Centurion Lounge was among my favorites and AMEX has delivered and improved the experience at their newly renovated Centurion Lounge at DFW. Just keep in mind, AMEX no longer allows passengers who have landed at their final destination city to use a Centurion Lounge in that particular city. Prior to the rule change, if Dallas was your final destination, you could still visit by showing your boarding pass. I think this is a fair rule change to alleviate crowding concerns. AMEX also won’t allow you in if your departure time is more than 3 hours away. I believe this is also a change for the better. As far as this lounge, it scores a perfect 5/5 and continues to be my favorite Centurion Lounge I have visited thus far. There are a few others under construction and I’m looking forward to visiting the one in JFK once it opens later this year. That lounge will be the largest Centurion Lounge at 15,000 square feet.
On a very recent flight from Chicago to Albany, I had the opportunity to visit the United Club in Terminal 1 near gate B5. Special thanks to my mom for giving me her United Club pass and allowing me access. And speaking of United Club Lounges at ORD, I’ve crossed three of them off the list and have one more to go after completing my stay at this one. This particular lounge is located at Concourse B which means you don’t have to go through the underground tunnel in Terminal 1 to get here. If you saw my last review for the United Club Lounge near B18, the same rules apply to this lounge.
This lounge is located near gate B5 and B6. Once you have cleared security, take a left. The agents at the front desk will scan your one-day pass and boarding pass or just your boarding pass if you’re flying international business class or first class on a United Airlines or Star Alliance partner flight. If you have the United Club credit card, you have complimentary access as part of your card benefits.
I wasn’t expecting a whole lot in the food department because that’s not what United does well at their Club Lounges. They don’t really offer the hot meals you would find at Centurion Lounge and certainly not the variety you would find at their upscale Polaris Lounge. This lounge had a variety of cheeses, veggies, three bean salad, and a Mediterranean style salad. The cheese was okay at best and the three-bean salad was average. They also had hot broccoli-cheddar soup that was delicious. But let’s be honest, it’s really hard to mess up broccoli-cheddar soup. If they had done that, food should be canceled at their Club Lounges.
The brownies were fresh and tasted pretty good
If you wanted snacks, they had a decent variety of salty and sweet.
This touch-screen Coca-Cola machine was one of my favorite things about this lounge.
Their espresso machine served a variety of caffeinated or decaf beverages from lattes to cappuccinos.
When you go up the escalators, this is the main seating area you will come across.
As far as United Club Lounges at ORD go, this may be the largest of all. There is no shortage of seats and they have a variety of seating options. Almost every seat at the lounge as access to a plug outletThis was my favorite seating area. Not too bright and facing towards the TV (not pictured) in the bar area.
It is important to note that I visited the lounge at about 7:30 pm on a Sunday and it was about 40% full. On a weekday during peak business hours, it’s entirely possible that the lounge may be near capacity.
The bathrooms were super clean and United does put in an effort to keep it that way.
The Wi-Fi speed was awesome. I mean this might be the most appealing aspect of the lounge, particularly for business travelers. Video conferencing would be seamless and if you wanted to stream Netflix or music, you’ll have a really easy time doing it. This lounge is certainly better than the United Club near B18 and very much on par with the United Club in Terminal 2. Just like that lounge, this one has the potential to be very good. It’s spacious, has excellent internet connectivity, clean bathrooms, excellent coffee, and decent snacks. The only thing holding it back is the lack of hot meals and sandwiches. It’s not worth the $59 you’d have to pay for the one-day pass but if you have the pass that comes complimentary with the Chase United Explorer credit card, you’d rather be here than the waiting area near the gate. I’d rate this lounge a 4/5.
On a recent trip from Chicago, my wife and I decided to visit the United Club after the Polaris Lounge shut its doors at 9pm. Our flight was scheduled to depart at 10:45pm so we still had well over an hour to spare. Fortunately, the United Club at Terminal 1 near gate B18 was open until 10pm. United has four United Club lounges at O’Hare, in addition to the Polaris Lounge. I had visited the United Club Lounge in Terminal 2 several months ago and you can read about that here. Just keep in mind that this lounge, just like every other United Club Lounge, is not a Priority Pass lounge.
If you have an international premium cabin ticket on United or its Star Alliance partners or transcontinental premium cabin ticket, you will have access to the lounge. If you have a day-pass that is offered with the Chase United MileagePlus Explorer card, you will also be able to enter the lounge. Each person must have their own pass. You can also purchase a day-pass for $59 but I would strongly recommend not doing that. At peak times, United does reserve the right to turn away day-pass users. Since United does have four of these lounges, you wouldn’t expect crowding to be an issue at O’Hare. Given how crowded the main seating area was at 9pm, it’s entirely possible that capacity issues may arise during peak hours. Just keep in mind, this lounge just like every other United Club Lounge is not a Priority Pass lounge.
Upon entering, the receptionist scanned our boarding pass and welcomed us into the lounge.
We were not in any mood to eat since we both had the full dining experience at the Polaris Lounge. Nonetheless, I checked out the offerings for the sake of the review.
Even though I had no intention of eating, the buffet and food options at this lounge were very underwhelming, both in terms of quality and quantity.
The options available were more like snacking options rather than a buffet. The salad did not look appetizing and I probably would not have eaten it even if I was hungry.
I did have the latte from the espresso machine and that was surprisingly good. I do confess that my main purpose in caffeinating myself was to induce hunger for the business class dinner on the Lufthansa flight. The fact that the latte tasted good just happened to be a bonus.
The bar area of the lounge had plenty of seats available. It may not be the case during peak hours.
The lounge has an “L” shape and the main seating area was quite crowded for 9pm. The seats were very comfortable and plug outlets were available on the side of the center table. I can only imagine how crowded this lounge would get during peak hours.
Wi-Fi speeds were pretty good and this is important for business travelers that need internet connectivity. Overall, this lounge was unimpressive and I’d have to say it was a notch lower than most Priority Pass lounges I have visited. This lounge does not offer showers, does not have a ton of space, and offers subpar buffet options. I’d rate this lounge a 2.7/5. If you’re departing from a gate near B18 and you have no desire to walk to another United Club Lounge, I guess this is your only option. The United Club Lounge in Terminal 2 is far more spacious and has a much better ambiance. If you have the time, you should walk over to Terminal 2 and enjoy that one instead. And please don’t purchase a $59 day-pass for the sake of visiting THIS lounge. It’s not worth it.
While I was checking in for a recent flight from Lisbon to NYC via Amsterdam, KLM offered me a very good offer to upgrade to business class during the Lisbon to Amsterdam leg of the trip: 99 euros per person on the four-hour flight with business class lounge privileges in both Lisbon and Amsterdam. I jumped on this offer since this meant several hours of comfort both in the air and on the ground. The KLM business class experience during our four-hour flight was fantastic and I’ll get to that in a separate post. When we landed in Amsterdam, we had access to KLM’s Crown Lounge, its flagship lounge in Amsterdam. KLM actually has two of these lounges and the one we visited is called Lounge 52 near the F gates and after passport control. If you just follow the sign for Airline Lounge 52 , it will lead you there.
If you have a flight to the U.S or Canada, this is the one you want to go as you won’t have to worry about dealing with long lines to get through passport control. Even though my wife and I only had a business class ticket for the first leg of my flight and I was going to fly economy on the Amsterdam to NYC, it was sufficient to get into the lounge as KLM only requires one of the legs in business class to grant access. This lounge is not a Priority Pass lounge. It’s open to all passengers flying business class on KLM or its SkyTeam partners, or anyone flying KLM or its SkyTeam partners that have status (FlyingBlue Platinum or Gold, Delta elites, etc). Once we entered, the receptionist at the desk scanned our boarding passes and we were good to go.
This lounge was the largest airport lounge I had ever visited. Easily 3-4 times larger than some of the larger ones I had been in the U.S. Despite its size, this lounge was probably at 85% capacity when we entered. It’s a split level lounge that has a ramp taking you to second level.
This lounge had something for everyone in terms of seating. They had areas with a variety of different lighting and seating configurations.
The seating area above near the windows was undergoing renovation but this area felt more like a cafe area with a ton of natural light.
If you want to get a plate full of food and don’t want to traverse through the crowd, this is the best option for seating. Right near the buffet and bar areaThis is also near the buffet area and you can see just about every table is taken.
If you have work to get done and need to spread out, they have a perfect area for that as well.
Since we got to the lounge toward the latter half of breakfast and into lunch, we got to see a wide variety of items they had at the buffet.
A variety of breads, rolls, muffins, and pastries. I had the croissant and the raisin bread and both were excellent. The pancakes were good and the eggs were okay. Overall, the breakfast was very good and they did a great job at replenishing items that were running low.
Their lunch buffet had a wide variety of options and something fore everyone.
The lunch was excellent and since we got to it while it was hot and fresh, I’m sure that made a big difference. The pasta with the tomato cream sauce was delicious. The hummus was top notch and even their aged cheese sandwhich, as simple as it may sound, was very good. There were many other options but these are the items I was able to get to discretely without embarassing myself (lol). KLM Crown Lounge did a great job with their food offerings.
The bar area was exensive and they had fountain drinks available in addition to adult beverages. They also had an espresso machine with plenty of options to suit your taste. I had the cappuccino twice.
This lounge is equipped with showers but you have to go to the help desk and reserve a shower room in advance. This lounge also has a designated smoking room and was definitely the quietest room of the lounge. There were plenty of European plug outlets but no USB ports so be sure to have an adapter if you’re traveling from the U.S or Canada. Unlike the previous two premium lounges I visited, this one did not have private bedrooms. If you do need to sleep, you can lie down on the cushioned booth style seating near the bar area. I’m not sure if its frowned upon or not but I did see several travelers catching a snooze this way.
I tested the Wi-Fi speed at this lounge and it was far better than I expected. This is great for business travelers and anyone who might want to stream video.
Overall, this was a fantastic lounge with a lot of square footage and plenty of options for food. It can get crowded during the morning hours between 7am and 11am but due to its enormous size, you shouldn’t have a problem finding a seat. If you’re traveling through Amsterdam on a business class ticket or have access via elite status and have some time to spare, check out the KLM Crown Lounge. I’d rate it a 4.4/5
As part of our award redemption using United miles for a business class ticket to Lisbon, my wife and I had access to the Lufthansa Business Class Lounge during our 6-hour layover in Frankfurt, Germany. Lufthansa has seven business class lounges and four Senator Lounges (first-class lounges) at Frankfurt Airport. The business class lounge I chose was after passport control near A26 since this was closest to our departure gate.
Upon entering the lounge, the receptionist scanned our boarding pass and off we were. Since Lufthansa has seven business class lounges, I didn’t expect there to much of a crowd at this one. It was about 75% filled when we arrived and became less crowded as the hours went by.
Most of the crowd was fixated on the TV’s and the World Cup match that was being played. The lounge itself isn’t huge by any stretch but has enough seating and excellent amenities.
There were a few different seating areas and much like Polaris Lounge in Chicago, this one had seating areas with different ambiances. As much as I wanted to take pictures of every single area of the lounge, I try not to take pictures of an area if there are people that might be looking right at the camera. I wish it was a bit easier being discrete and thorough at the same time.
The business center was being utilized by only a few people and had relatively new PC’s.
The other half of the business center was completely empty but having chairs without back support probably convinced everyone to stay away. The wifi connectivity at this lounge was excellent, among the fastest I had experienced at any lounge. Kudos to Lufthansa for really looking out for the business traveler.
Just like the Polaris Lounge, this lounge also had bedrooms available upon request. My wife wanted to take a nap so they gladly unlocked a room for her and provided her with a blanket.
I wasn’t tired enough to reserve a room for myself but she said the beds were very comfortable and she slept for two solid hours. This lounge also had access to showers upon request. Next up was to check out the food offerings. Usually, this is among the first things I do at a lounge. Since I had breakfast on the plane only an hour prior, I wasn’t all that hungry and I did not want to eat for the sake of eating. So I waited a few hours until hunger struck.
The bread was bread. Not terrible but not great.
The potato salad was decent. Their regular salad was subpar and very dry.
The noodles with cheese was surprisingly good. It might not look good from the picture above but trust me, it was good. Taking pictures of the food near the buffet area is also where I ran into a little bit of trouble. There was a far greater selection than what I was able to take a picture of. However, one of the employees who was responsible for replenishing the buffet told me in half English and half German that I was not allowed to take pictures of the food or buffet area. I had no idea why this was the case (made no sense) but rather than challenge that assertion, I just took her word for it and stopped taking pictures of that area.
The caramel pudding was heavenly. This was so good I had to have it twice.
Nothing like have ginger ale where you can actually taste the ginger. The lounge had plenty of drinks, a solid espresso machine, and bar that was well stocked. Again, I did not want to challenge the lady and take a picture but take my word for it. As for the bathrooms, Lufthansa did a geat job maintaining the mens room.
The L’Occitane soap and lotion that they provided was a very nice touch. Small details like that do not go unnoticed.
I really wish I didn’t have to truncate this review with regards to the pictures but as a guest, I couldn’t risk angering the lounge employee or annoying the people that were there. This was a fantastic lounge that checked just about every box when I’m critiquing a lounge. Solid food options, high speed wifi connectivity, enough seating, and added amenities such as bedrooms and showers. Rather than contruct two or three very large lounges and risk capacity issues, I appreciate how Lufthansa built 7 smaller business class lounges to spread out the crowd. This exact issue will come into play for my next review, the KLM Business Class Lounge at Schipol Airport in Amsterdam. As for the Lufthansa Business Class Lounge, I would rate it a 4.6/5.
As a traveler who doesn’t frequently travel business class or first class, I usually visit Priority Pass or Centurion Lounges by AMEX if I have the opportunity since neither require a premium cabin ticket. Don’t get me wrong, AMEX has some fantastic Centurion Lounges within their network, particularly from what I experienced in Dallas and Miami. Priority Pass also has excellent lounges within its network but most of the higher rated lounges are situated in Europe and Asia. Up until the opening of the Polaris Lounge in Chicago, the U.S. simply did not have a product that could compete with the business class lounges of Qatar Airlines, Etihad, Emirates, Cathay Pacific, Singapore Airlines, etc. United has expanded this product to San Francisco, Newark, and Houston. Polaris Lounges are considered the best airport lounges in the U.S. by many travel experts and bloggers. To get into the lounge, you need to have a business class or first class ticket on United Airlines or any of its Star Alliance partners (Turkish, ANA, Lufthansa, Singapore, etc.) In addition, you must be on an international long-haul flight that departs from Chicago O’Hare (or SFO, EWR, and HOU to access Polaris Lounge in those cities). This means a premium cabin flight to Canada, Mexico, Caribbean, or Central America will not get you into the lounge. If you have a first class or business class ticket to London and you are connecting in Newark, you won’t have access in Chicago but you would in Newark. Chicago would need to be your point of international departure to have access to the Polaris lounge at O’Hare. I booked a business class ticket on Lufthansa to Lisbon, Portugal using United miles and thus had access to Polaris Lounge along with my wife. It’s not often that a place that’s been hyped up so much manages to live up to the lofty expectations. In this case, it not only lived up to it but exceeded it. My wife and I arrived at the lounge 5 hours prior to departure so we could experience just about every facet of what it had to offer.
Location and Entrance
Polaris Lounge is located in the C concourse of Terminal 1 at O’Hare. This is NOT the international terminal. However, United has their hub at Terminal 1 so all United International flights and Star Alliance partners ANA and Lufthansa (except LH437 to Munich which departs from Terminal 5) depart from Terminal 1. If you are flying on another Star Alliance partner in a premium cabin (Swiss, Turkish, EVA, etc), you need to walk over to Terminal 3 and take the Terminal Transfer Bus (TTB) to Terminal 5. This allows you to bypass another security check. Getting back to the Polaris Lounge, once you clear security at Terminal 1, take the escalators down to a tunnel which has quirky rainbow lighting and automated people movers. When you reach the end of the tunnel, go up the escalator and the Polaris Lounge is located on the left near gate C17. If your flight departs from the B concourse, you’ll have to make the 5-minute walk under the tunnel to get the C concourse. Since the lounge is located air-side after security, you don’t have to worry about budgeting time to get through security and to your gate. Once you enter, the receptionist will scan your boarding pass and you’re on your way.
Polaris Lounge – Seating
One of the best attributes is the amount of seating this lounge offers. Since United only grants access to international travelers flying on a long-haul flight, this lounge will never have to worry about crowding issues. When my wife and I were there, I’d say the lounge was only about 1/3 full and never got any higher than that.
As you can see in the pictures, absolutely no shortage of seats. United did a nice job with the variety of seats and lighting that is offered. If you prefer a darker environment, they have that. And if you want a lot of natural light or like to watch planes take-off and land, they have optimal seating for that as well
Polaris Lounge- Buffet
This was one of my favorite aspects of visiting the lounge. If you’re going to visit any Polaris Lounge, please come hungry. And pace yourselves. Their selection was the best I had ever seen at a U.S. lounge. And this was only the self-serve buffet!
Polaris Lounge – Full-Service Dining
This is another aspect of the lounge that differentiates it from other lounges. It has a full-service dining option that allows you to pick from a menu and have your meal made to order.
Since my wife and I were there during the dinner hours, we chose to share a cheese tortellini and have our own ice cream. The tortellini was amazing and the ice cream was great as well. I really wish I didn’t sample as much from the buffet prior to dining but lesson learned for next time. Please don’t make this same mistake. Just a reminder that even though the dining is complimentary, remember to tip the waitress/waiter. They really go above and beyond at Polaris Lounge and help make the experience what it is.
Polaris Lounge – Bedroom and Shower
This lounge has 4 dedicated bedrooms if you want to catch a snooze prior to your flight. Linen from Saks 5th Avenue is provided for your comfort. None of the rooms were occupied during my time at the lounge and the rooms have a 3-hour limit if there is a queue.
The shower area and bathroom were all well maintained and the receptionist was kind enough to give me a tour.
Polaris Lounge – Bar and Buffet Area
Polaris Lounge – Conclusion
As I mentioned above, this lounge exceeded my expectations and I had some very high expectations going in. Even though I forgot to measure the wifi speed, I can assure you it was very fast when I was connected through my cell phone. This lounge has it all-excellent dining, comfortable sleeping rooms, spacious shower rooms, a variety of seating areas, fast internet connectivity, a vibrant bar area, and more. The Polaris brand of lounges is the standard for U.S. lounges and I hope I have the opportunity to visit one again in the near future. This lounge gets a 5/5 rating.
During a recent trip from NYC to Chicago, we had a layover in Boston so we decided to stop by The Lounge at Logan International Airport. It was rather convenient since we were going to depart from Terminal C and that is also the same terminal where The Lounge is situated. This lounge is part of the Priority Pass network but also serves as a business class lounge for Aer Lingus and TAP Portugal as they both depart from Terminal C. I didn’t have any issues getting in since it wasn’t full but I have heard of incidents where Priority Pass cardholders were denied access when The Lounge expected a large influx of business class travelers flying on Aer Lingus or TAP Portugal. Since it is the only lounge in Terminal C, hours between 4pm-8pm are no sure thing for Priority Pass card holders.
Upon entering, I showed my Priority Pass card and the receptionist scanned it and told my wife and I that we were good to go. The lounge was 3/4 full and filling up when we entered. Not surprising considering that we got there on a Friday at 6pm.
If you’re a business traveler that needs a plug outlet, I highly recommend going all the way to the back of the lounge. They have outlets there and a semi-partition that will give you some privacy.
Once we got situated, I went to see the food offerings. I wasn’t really hungry but for the sake of the review, I helped myself to small portions of a few things. They had pasta salad, hummus with pita, veggie sandwich which consisted of cream cheese and cucumbers, vegetables, salad, soup (clam chowder), and snacks. The pasta salad was ok but nothing special. The hummus was decent and might have been the best item they had out there. The veggie sandwich was simple but surprisingly not terrible. I didn’t have the turkey sandwich so the jury is out on that. Seems like their benchmark was to be just good enough to not be bad (does that make sense?). The refrigerator had no shortage of cold drinks though. That was a big plus.
I don’t partake in drinking alcohol but for those of you who do, the bar looked like it was stocked pretty well.
My biggest gripe during my time here was the lack of dedicated WiFi for this lounge. You are forced to use Logan’s public WiFi and the speed was painfully slow. It’s certainly not business traveler friendly. The bathrooms were clean so that was a nice plus. I would rate this place a 3.2/5. If you happen to be in Terminal C, being at this lounge would still beat sitting in the gate area. However, if you’re departing from a different terminal, I would not recommend making a trip to Terminal C just for the sake of visiting this lounge.
Over the last 10 days, I was fortunate to transit through two airports that feature a Centurion Lounge. You can read about the Centurion Lounge at Miami International Airport right here and the Centurion Lounge at Buenos Aires Ezeiza International Airport right here.