Review: United Club Chicago O’Hare International Airport B5

On a very recent flight from Chicago to Albany, I had the opportunity to visit the United Club in Terminal 1 near gate B5. Special thanks to my mom for giving me her United Club pass and allowing me access. And speaking of United Club Lounges at ORD, I’ve crossed three of them off the list and have one more to go after completing my stay at this one. This particular lounge is located at Concourse B which means you don’t have to go through the underground tunnel in Terminal 1 to get here. If you saw my last review for the United Club Lounge near B18, the same rules apply to this lounge.

 

Entrance

Entrance

This lounge is located near gate B5 and B6. Once you have cleared security, take a left. The agents at the front desk will scan your one-day pass and boarding pass or just your boarding pass if you’re flying international business class or first class on a United Airlines or Star Alliance partner flight. If you have the United Club credit card, you have complimentary access as part of your card benefits.

Escalator.JPG

The escalator will take you to the main seating area

Food

Food3beanSalad

Three-bean salad and Mediterranean salad

I wasn’t expecting a whole lot in the food department because that’s not what United does well at their Club Lounges. They don’t really offer the hot meals you would find at Centurion Lounge and certainly not the variety you would find at their upscale Polaris Lounge. This lounge had a variety of cheeses, veggies, three bean salad, and a Mediterranean style salad. The cheese was okay at best and the three-bean salad was average. They also had hot broccoli-cheddar soup that was delicious. But let’s be honest, it’s really hard to mess up broccoli-cheddar soup. If they had done that, food should be canceled at their Club Lounges.

FoodCheeseVeggies

Variety of cheeses but no crackers. Come on United.

Food

The brownies were fresh and tasted pretty good

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If you wanted snacks, they had a decent variety of salty and sweet.

Soup

Broccoli-cheddar soup. This was good.

CokeMachine

This touch-screen Coca-Cola machine was one of my favorite things about this lounge.

EspressoMachine

Their espresso machine served a variety of caffeinated or decaf beverages from lattes to cappuccinos.

Seating

MainSeatingArea2

When you go up the escalators, this is the main seating area you will come across.

SeatingAreaAs far as United Club Lounges at ORD go, this may be the largest of all. There is no shortage of seats and they have a variety of seating options. SeatingArea2Almost every seat at the lounge as access to a plug outletSideSeatingAreaThis was my favorite seating area. Not too bright and facing towards the TV (not pictured) in the bar area.

DiningArea2

Seating area near the bar

DiningArea

Open seating area in the middle of the lounge

BarArea

Bar 

It is important to note that I visited the lounge at about 7:30 pm on a Sunday and it was about 40% full. On a weekday during peak business hours, it’s entirely possible that the lounge may be near capacity.

Miscellaneous

Bathroom

The bathrooms were super clean and United does put in an effort to keep it that way.

WiFI

The Wi-Fi speed was awesome. I mean this might be the most appealing aspect of the lounge, particularly for business travelers. Video conferencing would be seamless and if you wanted to stream Netflix or music, you’ll have a really easy time doing it. This lounge is certainly better than the United Club near B18 and very much on par with the United Club in Terminal 2. Just like that lounge, this one has the potential to be very good. It’s spacious, has excellent internet connectivity, clean bathrooms, excellent coffee, and decent snacks. The only thing holding it back is the lack of hot meals and sandwiches. It’s not worth the $59 you’d have to pay for the one-day pass but if you have the pass that comes complimentary with the Chase United Explorer credit card, you’d rather be here than the waiting area near the gate. I’d rate this lounge a 4/5.

Review: United Club Chicago O’Hare International Airport- Terminal 1 Gate B18

On a recent trip from Chicago, my wife and I decided to visit the United Club after the Polaris Lounge shut its doors at 9pm. Our flight was scheduled to depart at 10:45pm so we still had well over an hour to spare. Fortunately, the United Club at Terminal 1 near gate B18 was open until 10pm. United has four United Club lounges at O’Hare, in addition to the Polaris Lounge. I had visited the United Club Lounge in Terminal 2 several months ago and you can read about that here. Just keep in mind that this lounge, just like every other United Club Lounge, is not a Priority Pass lounge.

Entrance

If you have an international premium cabin ticket on United or its Star Alliance partners or transcontinental premium cabin ticket, you will have access to the lounge. If you have a day-pass that is offered with the Chase United MileagePlus Explorer card, you will also be able to enter the lounge. Each person must have their own pass. You can also purchase a day-pass for $59 but I would strongly recommend not doing that.  At peak times, United does reserve the right to turn away day-pass users. Since United does have four of these lounges, you wouldn’t expect crowding to be an issue at O’Hare. Given how crowded the main seating area was at 9pm, it’s entirely possible that capacity issues may arise during peak hours. Just keep in mind, this lounge just like every other United Club Lounge is not a Priority Pass lounge.

UClubEntrance

Located near Gate B18 in Terminal 1

Upon entering, the receptionist scanned our boarding pass and welcomed us into the lounge.

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We were not in any mood to eat since we both had the full dining experience at the Polaris Lounge. Nonetheless, I checked out the offerings for the sake of the review.

Food

UClubBuffetArea

Even though I had no intention of eating, the buffet and food options at this lounge were very underwhelming, both in terms of quality and quantity.

UClubBuffetSalad

The options available were more like snacking options rather than a buffet. The salad did not look appetizing and I probably would not have eaten it even if I was hungry.

UClubBuffet

The cheese looked a bit more appetizing but again, I was full from having dinner just an hour earlier so I didn’t bother helping myself. 

UClubBrownies

The brownie might have been the most appetizing snack that was offered at the lounge

UClubEspressoMachine

The espresso machine offered all types of drinks including lattes, mochas, and cappuccinos. 

I did have the latte from the espresso machine and that was surprisingly good. I do confess that my main purpose in caffeinating myself was to induce hunger for the business class dinner on the Lufthansa flight. The fact that the latte tasted good just happened to be a bonus.

Seating

UClubBarArea

The bar area of the lounge had plenty of seats available. It may not be the case during peak hours. UClubLounge

UClubSeatingArea

The lounge has an “L” shape and the main seating area was quite crowded for 9pm. The seats were very comfortable and plug outlets were available on the side of the center table. I can only imagine how crowded this lounge would get during peak hours.

BarArea

Bar

 

Wifi

Wi-Fi speeds were pretty good and this is important for business travelers that need internet connectivity. Overall, this lounge was unimpressive and I’d have to say it was a notch lower than most Priority Pass lounges I have visited.  This lounge does not offer showers, does not have a ton of space, and offers subpar buffet options. I’d rate this lounge a 2.7/5. If you’re departing from a gate near B18 and you have no desire to walk to another United Club Lounge, I guess this is your only option. The United Club Lounge in Terminal 2 is far more spacious and has a much better ambiance. If you have the time, you should walk over to Terminal 2 and enjoy that one instead. And please don’t purchase a $59 day-pass for the sake of visiting THIS lounge. It’s not worth it.

Review: KLM Crown Lounge Amsterdam Schiphol International Airport

While I was checking in for a recent flight from Lisbon to NYC via Amsterdam, KLM offered me a very good offer to upgrade to business class during the Lisbon to Amsterdam leg of the trip: 99 euros per person on the four-hour flight with business class lounge privileges in both Lisbon and Amsterdam. I jumped on this offer since this meant several hours of comfort both in the air and on the ground. The KLM business class experience during our four-hour flight was fantastic and I’ll get to that in a separate post. When we landed in Amsterdam, we had access to KLM’s Crown Lounge, its flagship lounge in Amsterdam. KLM actually has two of these lounges and the one we visited is called Lounge 52 near the F gates and after passport control. If you just follow the sign for Airline Lounge 52 , it will lead you there.

Lounge52sign

Just follow this sign and it will lead you to the KLM Crown Lounge

If you have a flight to the U.S or Canada, this is the one you want to go as you won’t have to worry about dealing with long lines to get through passport control. Even though my wife and I only had a business class ticket for the first leg of my flight and I was going to fly economy on the Amsterdam to NYC, it was sufficient to get into the lounge as KLM only requires one of the legs in business class to grant access.  This lounge is not a Priority Pass lounge. It’s open to all passengers flying business class on KLM or its SkyTeam partners, or anyone flying KLM or its SkyTeam partners that have status (FlyingBlue Platinum or Gold, Delta elites, etc). Once we entered, the receptionist at the desk scanned our boarding passes and we were good to go.

Entrance

LoungeEntrance

This lounge was the largest airport lounge I had ever visited. Easily 3-4 times larger than some of the larger ones I had been in the U.S. Despite its size, this lounge was probably at 85% capacity when we entered. It’s a split level lounge that has a ramp taking you to second level.

Seating Areas

This lounge had something for everyone in terms of seating. They had areas with a variety of different lighting and seating configurations.

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SeatingArea

I was a big fan of these red lounge chairs. Nice touch by KLM

DimSeating

WindowSeating

The seating area above near the windows was undergoing renovation but this area felt more like a cafe area with a ton of natural light.

SeatingArea&Lounge

If you want to get a plate full of food and don’t want to traverse through the crowd, this is the best option for seating. Right near the buffet and bar areaCrownLoungeSeatingThis is also near the buffet area and you can see just about every table is taken. WorkArea

BusinessRoom2

If you have work to get done and need to spread out, they have a perfect area for that as well.

Breakfast

Since we got to the lounge toward the latter half of breakfast and into lunch, we got to see a wide variety of items they had at the buffet. Pancakes&Eggs

CheeseMeats

Croissants&RollsBreads&Muffins

A variety of breads, rolls, muffins, and pastries. I had the croissant and the raisin bread and both were excellent. The pancakes were good and the eggs were okay. Overall, the breakfast was very good and they did a great job at replenishing items that were running low.

Lunch

Their lunch buffet had a wide variety of options and something fore everyone.

Pasta

Pasta with tomato cream sauce

AgedCheeseSandwich

Aged cheese sandwiches 

Salad&Hummus

Veggies with feta and hummus

Coleslaw&Potatoes

Cole slaw with baked potatoes. Pardon the terrible picture quality for this one. Had to rush it because of the growing line behind me.

The lunch was excellent and since we got to it while it was hot and fresh, I’m sure that made a big difference. The pasta with the tomato cream sauce was delicious. The hummus was top notch and even their aged cheese sandwhich, as simple as it may sound, was very good. There were many other options but these are the items I was able to get to discretely without embarassing myself (lol). KLM Crown Lounge did a great job with their food offerings.

SelfServeDrinks

This is one of the two self-serve bar areas at the lounge

The bar area was exensive and they had fountain drinks available in addition to adult beverages. They also had an espresso machine with plenty of options to suit your taste. I had the cappuccino twice.

Miscellaneous

This lounge is equipped with showers but you have to go to the help desk and reserve a shower room in advance. This lounge also has a designated smoking room and was definitely the quietest room of the lounge. There were plenty of European plug outlets but no USB ports so be sure to have an adapter if you’re traveling from the U.S or Canada. Unlike the previous two premium lounges I visited, this one did not have private bedrooms. If you do need to sleep, you can lie down on the cushioned booth style seating near the bar area. I’m not sure if its frowned upon or not but I did see several travelers catching a snooze this way.

KLMHelpDesk

KLM help desk

I tested the Wi-Fi speed at this lounge and it was far better than I expected. This is great for business travelers and anyone who might want to stream video. InternetSpeed

Overall, this was a fantastic lounge with a lot of square footage and plenty of options for food. It can get crowded during the morning hours between 7am and 11am but due to its enormous size, you shouldn’t have a problem finding a seat. If you’re traveling through Amsterdam on a business class ticket or have access via elite status and have some time to spare, check out the KLM Crown Lounge. I’d rate it a 4.4/5

 

Review: Lufthansa Business Class Lounge Frankfurt International Airport

As part of our award redemption using United miles for a business class ticket to Lisbon, my wife and I had access to the Lufthansa Business Class Lounge during our 6-hour layover in Frankfurt, Germany.  Lufthansa has seven business class lounges and four Senator Lounges (first-class lounges) at Frankfurt Airport. The business class lounge I chose was after passport control near A26 since this was closest to our departure gate.

Entrance2

Upon entering the lounge, the receptionist scanned our boarding pass and off we were. Since Lufthansa has seven business class lounges, I didn’t expect there to much of a crowd at this one. It was about 75% filled when we arrived and became less crowded as the hours went by. TVarea

Most of the crowd was fixated on the TV’s and the World Cup match that was being played. The lounge itself isn’t huge by any stretch but has enough seating and excellent amenities.

BarArea

Seating area right in front of the bar

There were a few different seating areas and much like Polaris Lounge in Chicago, this one had seating areas with different ambiances. As much as I wanted to take pictures of every single area of the lounge, I try not to take pictures of an area if there are people that might be looking right at the camera.  I wish it was a bit easier being discrete and thorough at the same time.

ComputerRoom

The business center was being utilized by only a few people and had relatively new PC’s.

ComputerArea

The other half of the business center was completely empty but having chairs without back support probably convinced everyone to stay away. The wifi connectivity at this lounge was excellent, among the fastest I had experienced at any lounge. Kudos to Lufthansa for really looking out for the business traveler.

InternetSpeedJust like the Polaris Lounge, this lounge also had bedrooms available upon request. My wife wanted to take a nap so they gladly unlocked a room for her and provided her with a blanket.

BedArea

I wasn’t tired enough to reserve a room for myself but she said the beds were very comfortable and she slept for two solid hours. This lounge also had access to showers upon request. Next up was to check out the food offerings. Usually, this is among the first things I do at a lounge. Since I had breakfast on the plane only an hour prior, I wasn’t all that hungry and I did not want to eat for the sake of eating. So I waited a few hours until hunger struck.

breadbasket

Bread basket

The bread was bread. Not terrible but not great.

carrotsalad

The potato salad was decent. Their regular salad was subpar and very dry.

Salad

Salad

CheeseNoodles

Noodles with cheese

The noodles with cheese was surprisingly good. It might not look good from the picture above but trust me, it was good. Taking pictures of the food near the buffet area is also where I ran into a little bit of trouble. There was a far greater selection than what I was able to take a picture of. However, one of the employees who was responsible for replenishing the buffet told me in half English and half German that I was not allowed to take pictures of the food or buffet area. I had no idea why this was the case (made no sense) but rather than challenge that assertion, I just took her word for it and stopped taking pictures of that area.

CaramelPudding

The caramel pudding was heavenly. This was so good I had to have it twice.

GingerAle

Nothing like have ginger ale where you can actually taste the ginger. The lounge had plenty of drinks, a solid espresso machine, and bar that was well stocked. Again, I did not want to challenge the lady and take a picture but take my word for it. As for the bathrooms, Lufthansa did a geat job maintaining the mens room.

mensroom

Mens Room

The L’Occitane soap and lotion that they provided was a very nice touch. Small details like that do not go unnoticed.

LotionLBC

SoapDispenser

I really wish I didn’t have to truncate this review with regards to the pictures but as a guest, I couldn’t risk angering the lounge employee or annoying the people that were there.  This was a fantastic lounge that checked just about every box when I’m critiquing a lounge. Solid food options, high speed wifi connectivity, enough seating, and added amenities such as bedrooms and showers. Rather than contruct two or three very large lounges and risk capacity issues, I appreciate how Lufthansa built 7 smaller business class lounges to spread out the crowd. This exact issue will come into play for my next review, the KLM Business Class Lounge at Schipol Airport in Amsterdam. As for the Lufthansa Business Class Lounge, I would rate it a 4.6/5.

Review: Polaris Lounge Chicago O’Hare International Airport

As a traveler who doesn’t frequently travel business class or first class, I usually visit Priority Pass or Centurion Lounges by AMEX if I have the opportunity since neither require a premium cabin ticket. Don’t get me wrong, AMEX has some fantastic Centurion Lounges within their network, particularly from what I experienced in Dallas and Miami. Priority Pass also has excellent lounges within its network but most of the higher rated lounges are situated in Europe and Asia. Up until the opening of the Polaris Lounge in Chicago, the U.S. simply did not have a product that could compete with the business class lounges of Qatar Airlines, Etihad, Emirates, Cathay Pacific, Singapore Airlines, etc. United has expanded this product to San Francisco, Newark, and Houston. Polaris Lounges are considered the best airport lounges in the U.S. by many travel experts and bloggers. To get into the lounge, you need to have a business class or first class ticket on United Airlines or any of its Star Alliance partners (Turkish, ANA, Lufthansa, Singapore, etc.) In addition, you must be on an international long-haul flight that departs from Chicago O’Hare (or SFO, EWR, and HOU to access Polaris Lounge in those cities). This means a premium cabin flight to Canada, Mexico, Caribbean, or Central America will not get you into the lounge. If you have a first class or business class ticket to London and you are connecting in Newark, you won’t have access in Chicago but you would in Newark.  Chicago would need to be your point of international departure to have access to the Polaris lounge at O’Hare. I booked a business class ticket on Lufthansa to Lisbon, Portugal using United miles and thus had access to Polaris Lounge along with my wife. It’s not often that a place that’s been hyped up so much manages to live up to the lofty expectations. In this case, it not only lived up to it but exceeded it. My wife and I arrived at the lounge 5 hours prior to departure so we could experience just about every facet of what it had to offer.

     Location and Entrance

Polaris Lounge is located in the C concourse of Terminal 1 at O’Hare. This is NOT the international terminal. However, United has their hub at Terminal 1 so all United International flights and Star Alliance partners ANA and Lufthansa (except LH437 to Munich which departs from Terminal 5) depart from Terminal 1. If you are flying on another Star Alliance partner in a premium cabin (Swiss, Turkish, EVA, etc), you need to walk over to Terminal 3 and take the Terminal Transfer Bus (TTB) to Terminal 5. This allows you to bypass another security check. Getting back to the Polaris Lounge, once you clear security at Terminal 1, take the escalators down to a tunnel which has quirky rainbow lighting and automated people movers. When you reach the end of the tunnel, go up the escalator and the Polaris Lounge is located on the left near gate C17. If your flight departs from the B concourse, you’ll have to make the 5-minute walk under the tunnel to get the C concourse. Since the lounge is located air-side after security, you don’t have to worry about budgeting time to get through security and to your gate. Once you enter, the receptionist will scan your boarding pass and you’re on your way.

PolarisEntrance2

 

PolarisLobby

The Polaris themed light fixture in the lobby was a great touch

PolarisLobby2

View of the front disk from the corridor

                        Polaris Lounge – Seating

One of the best attributes is the amount of seating this lounge offers. Since United only grants access to international travelers flying on a long-haul flight, this lounge will never have to worry about crowding issues. When my wife and I were there, I’d say the lounge was only about 1/3 full and never got any higher than that.

Polaris General Seating Area

Not a single person in this area of the lounge.

PolarisGeneralSeatingPolarisGeneralSeating2PolarisPersonalSeating

 

As you can see in the pictures, absolutely no shortage of seats. United did a nice job with the variety of seats and lighting that is offered. If you prefer a darker environment, they have that. And if you want a lot of natural light or like to watch planes take-off and land, they have optimal seating for that as well

Polaris777view

This was my favorite seat.  Near the window and watching various jets take off and land.

PolarisSingleBooth

I was a big fan of these personal work areas that provided privacy but didn’t make you feel confined to a closed space. Excellent touch, United.

PolarisSeating

                          Polaris Lounge- Buffet

This was one of my favorite aspects of visiting the lounge. If you’re going to visit any Polaris Lounge, please come hungry.  And pace yourselves. Their selection was the best I had ever seen at a U.S. lounge. And this was only the self-serve buffet!

PolarisMedSalad

PolarisMozarella

Stacked caprese salad with fresh mozzarella. This was delicious

PolarisPotPiePolarisSalmonTart

PolarisSalmonTeriyaki

The salmon teriyaki was excellent. Never had it before.

PolarisShrimpPasta

The shrimp baked pasta was also delicious. At this point, I had to keep it to a few bites if I wanted to experience the sit-down dining

PolarisCakesPolarisCookies

PolarisPastries

Eating any of the desserts meant there would be no hope for further food consumption. It was a tough mental battle but I willed myself into avoiding any of the pastries and desserts.

PolarisMiniBar

The minibar was stocked and had just about anything you’d want.

PolarisInfusedWater2

Fruit infused water

                    Polaris Lounge – Full-Service Dining

This is another aspect of the lounge that differentiates it from other lounges. It has a full-service dining option that allows you to pick from a menu and have your meal made to order. PolarisMenuPolarisMenu2

Since my wife and I were there during the dinner hours, we chose to share a cheese tortellini and have our own ice cream. PolarisDiningPastaPolarisicecreamThe tortellini was amazing and the ice cream was great as well. I really wish I didn’t sample as much from the buffet prior to dining but lesson learned for next time. Please don’t make this same mistake. Just a reminder that even though the dining is complimentary, remember to tip the waitress/waiter. They really go above and beyond at Polaris Lounge and help make the experience what it is.

        Polaris Lounge – Bedroom and Shower

This lounge has 4 dedicated bedrooms if you want to catch a snooze prior to your flight. Linen from Saks 5th Avenue is provided for your comfort. None of the rooms were occupied during my time at the lounge and the rooms have a 3-hour limit if there is a queue.

PolarisBedroomPolarisShower

PolarisVanity2

PolarisStarCorridor

The corridor that leads to the bathrooms. This is separate from the shower rooms which are found behind the buffet area. The Polaris themed lighting on the ceiling going down the corridor was a great touch by United.

The shower area and bathroom were all well maintained and the receptionist was kind enough to give me a tour.

                     Polaris Lounge – Bar and Buffet Area

PolarisBarArea

The bar area was relatively empty and United did a great job with the blue ambiance.

PolarisBar2

PolarisBuffetArea2

The buffet area was very elegant. Synced perfectly with the type of dishes that were being offered.

                         Polaris Lounge – Conclusion

As I mentioned above, this lounge exceeded my expectations and I had some very high expectations going in. Even though I forgot to measure the wifi speed, I can assure you it was very fast when I was connected through my cell phone. This lounge has it all-excellent dining, comfortable sleeping rooms, spacious shower rooms, a variety of seating areas, fast internet connectivity, a vibrant bar area, and more. The Polaris brand of lounges is the standard for U.S. lounges and I hope I have the opportunity to visit one again in the near future. This lounge gets a 5/5 rating.

Review: The Lounge Boston Logan International Airport

During a recent trip from NYC to Chicago, we had a layover in Boston so we decided to stop by The Lounge at Logan International Airport. It was rather convenient since we were going to depart from Terminal C and that is also the same terminal where The Lounge is situated. This lounge is part of the Priority Pass network but also serves as a business class lounge for Aer Lingus and TAP Portugal as they both depart from Terminal C. I didn’t have any issues getting in since it wasn’t full but I have heard of incidents where Priority Pass cardholders were denied access when The Lounge expected a large influx of business class travelers flying on Aer Lingus or TAP Portugal. Since it is the only lounge in Terminal C, hours between 4pm-8pm are no sure thing for Priority Pass card holders.

FrontEntrance

Receptionist Desk at The Lounge

Upon entering, I showed my Priority Pass card and the receptionist scanned it and told my wife and I that we were good to go. The lounge was 3/4 full and filling up when we entered. Not surprising considering that we got there on a Friday at 6pm.

If you’re a business traveler that needs a plug outlet, I highly recommend going all the way to the back of the lounge. They have outlets there and a semi-partition that will give you some privacy.

Once we got situated, I went to see the food offerings. I wasn’t really hungry but for the sake of the review, I helped myself to small portions of a few things. They had pasta salad, hummus with pita, veggie sandwich which consisted of cream cheese and cucumbers, vegetables, salad, soup (clam chowder), and snacks. The pasta salad was ok but nothing special. The hummus was decent and might have been the best item they had out there. The veggie sandwich was simple but surprisingly not terrible. I didn’t have the turkey sandwich so the jury is out on that. Seems like their benchmark was to be just good enough to not be bad (does that make sense?).  The refrigerator had no shortage of cold drinks though. That was a big plus.

I don’t partake in drinking alcohol but for those of you who do, the bar looked like it was stocked pretty well.

BarArea

Bar area

My biggest gripe during my time here was the lack of dedicated WiFi for this lounge. You are forced to use Logan’s public WiFi and the speed was painfully slow. It’s certainly not business traveler friendly. The bathrooms were clean so that was a nice plus.  I would rate this place a 3.2/5. If you happen to be in Terminal C, being at this lounge would still beat sitting in the gate area. However, if you’re departing from a different terminal, I would not recommend making a trip to Terminal C just for the sake of visiting this lounge.

Lounge Reviews: Centurion Lounges at Miami International Airport and Buenos Aires Ezeiza International Airport

Over the last 10 days, I was fortunate to transit through two airports that feature a Centurion Lounge. You can read about the Centurion Lounge at Miami International Airport right here and the Centurion Lounge at Buenos Aires Ezeiza International Airport right here.

Lounge Review: Centurion Lounge Buenos Aires Ezeiza Aiport

Over the last few months, I’ve been quite fortunate to transit through airports that feature an AMEX Centurion Lounge. Ezeiza Airport in Buenos Aires, Argentina happened to be another one of those airports. Centurion Lounge access is complimentary for those holding an American Express Platinum card. You can read about the benefits of the AMEX Platinum card right here. Cardholders are also allowed to bring in two guests so my wife also benefited.

This lounge is located in Terminal C past immigration/customs and security. Take the elevator or stairs up to the second floor right past gate 15 and you will find the lounge entrance. entranceBA

Upon entering the lounge, the staff at the front desk will ask for your AMEX Platinum card and boarding pass. Once they have that verified, you’re good to go.

FoodBA

The food options were sweet croissants, wheat and white bread, cheese, pastrami sandwiches, and banana nut muffins with powdered sugar. Not quite the selection I’ve seen at other Centurion Lounges but certainly better than many non-Centurion Lounges I’ve visited. Fresh orange juice and apple juice were also available.

DrinksBA

The beverage cooler was fully stocked with soft drinks and adult beverages.

CommonArea

Common area

This lounge had plenty of seating and did not suffer from being overcrowded when I was there. Perhaps traveling on a Sunday which also happened to be New Year’s Eve had a lot to do with that.

DiningAreaBA

Dining area of the lounge

One thing I noticed and appreciated about this lounge was the attentiveness of the staff. They would check on tables every 2-3 minutes to make sure any dishes and soda bottles and cans were removed.

LoungeBA

Plenty of empty seats in the common area. Big time plus

I loved these seating areas that had pseudo curtains. Nice touch

 

Lounge3

The lounge was equipped with Apple iMac’s. It might be the first lounge I’ve seen featuring Apple. Being a long time Apple guy, I appreciated this.

MacBA

They had a room for the kids as well. Centurion Lounge is doing a hell of a job making their lounges kid friendly. I didn’t want to take pics in there while kids were there (that would be creepy) so I waited until it emptied out.  During my 2 hours there, it was certainly being utilized for most of that time.

playroomBA.jpg

Great job by AMEX for remembering the population that may become future AMEX Platinum cardholders.

 

 

SpeedTestBA

The internet speed was very solid. Fast enough for business travelers and certainly fast enough for casual browsing.  Great job AMEX.

Overall, I’d give this lounge a 4.5/5. It could use a slightly enhanced food selection but it scored well on everything else. Plenty of seats, spacious,  Apple iMac’s, playroom for children, and solid WiFi speeds. The staff was very friendly and really worked hard at keeping the lounge free of clutter. If you’re an AMEX Platinum card holder and you’re flying out of Buenos Aires (EZE), be sure to give this lounge a visit.

Lounge Review: Centurion Lounge Miami International Airport

Prior to my flight to Buenos Aires Argentina, I had some free time at Miami International Airport. I heard many great things about the Centurion Lounge at MIA so as an AMEX Platinum card holder, I figured I might as well give it a visit.

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This lounge can be found on the fourth floor of the north terminal near gate D12.  If you have been to the Centurion Lounge in Dallas, this one offers some of the same services and amenities. It’s roomy and there is plenty of space available. First thing I did (like I do at every lounge), I surveyed the food offerings.  Since there were many people in front of me and behind me, I didn’t want to act like a first timer and take pics (I’m really sorry). But the offerings were lamb, Indian style chickpeas or chole, salad, brown rice, and apple crumble for the dessert. I sampled everything but the lamb and found everything to be delicious. Again, I wish I took pictures and perhaps next time I won’t care whether people are around me. The espresso machine had various offerings such as latte, cappuccino, espresso, etc.

 

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If you are more of a tea person, they had you covered as well

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As I mentioned above, there is plenty of seating available. Many of them give you access to USB and plug outlets. The cushioned seats are very comfortable if you need to stay there for a few hours.

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If you want to sit near a window and airplane watch, plenty of room for that as well.

 

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Shower availability is really convenient for those who have arrived from a far away destination and want to freshen up before a connection onward.

 

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You can even get a manicure and pedicure done in the lounge

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I love the family room aspect of the lounge. Keeps the kids busy while the adults can adult.  I wish more lounges would do this.

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This was my one major issue with this lounge. The internet speed is unacceptable for a brand that touts itself as business friendly. Those are some dial-up caliber speeds that I encountered and in my two hours spent at the lounge, the speed only got worse.

 

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Overall, I’d rate this lounge a 4/5. It has just about all the comfort, food offerings, and amenities you would need in a lounge. It gets knocked down a point due to poor WiFi connectivity. If that issue is addressed, this lounge would be a perfect 5. Fix it American Express!

Review: Art & Lounge Newark Liberty International Airport

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Prior to a recent flight from Newark to Chicago, my wife and I had a two hour layover at EWR. Since we had a 3 hour drive without any lunch from Upstate NY, I thought we might have to settle for overpriced airport food. Fortunately for us, we found Art & Lounge in Terminal B, a lounge that was part of the Priority Pass network. As a Chase Sapphire Reserve holder, Priority Pass allows me and one guest (some cases two) complimentary access to their vast network of lounges.

Art & Lounge is located prior to security at Terminal B. You can get there via the Air Train from Terminal A or C but if you have already cleared security, you will be required to clear it again when you head back.

 

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Entrance

 

Once you’re in, the staff at the front desk will verify your boarding pass and swipe your Priority Pass card. I was starving and went straight to the buffet area to check out what they were serving for dinner….

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Grilled tilapia, baked potatoes, pizza, and steamed vegetables

 

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Bowtie pasta

 

 

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Oatmeal and shortbread cookies

 

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Orange and apple juice at the bar area

The food served at this lounge was very good. The pasta was excellent, the grilled tilapia was fresh, and the steamed veggies and baked potatoes were all on point. I got there just as they were putting out the food. Had I got there two hours later, it’s entirely possible this review is different.  Let’s move on to the other areas of the lounge…..

 

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This is one of the common areas where my wife and I decided to get situated. The TV is on via a projector and just about every seat has an outlet to plug in electronics. If you want to read one of the many books they have on the shelf, you can do that as well.  The lounge itself is not big and when we got there, it was roughly half filled.  I can imagine this place being quite packed during peak travel times.

 

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The adjacent room had plenty of available space

 

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The first common area was mostly filled when we entered.

 

The one noticeable flaw this lounge had was the WiFi speed. It was dial-up level and business travelers that need to be connected won’t be able to survive on 0.59 Mbps.

 

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I’d rate this lounge a 3.8/5

Good food, good vibe, and comfortable if you can find space. The super slow WiFi speeds and its location pre-security are minor flaws. In case you are wondering, I was able to take the Air Train from Terminal B to C and clear security all within 10 minutes.  I do have TSA pre-check and for those of you who don’t, I’d probably leave the lounge 35-40 minutes prior to boarding.