On a recent flight to the East Coast, I used my AMEX Platinum credit card as a way to get complimentary access to the Delta Sky Club at ORD. Access can be gained either through status (Diamond Medallion) or a combination of status (Gold and Platinum) and an international ticket, regardless of where you’re sitting in the cabin. If you are using an AMEX Platinum credit card, you must be ticketed on a Delta flight to gain entry. You can also gain access by purchasing a Delta Sky Club membership for $545 annually. Another way to gain access is by purchasing a day pass for $50 but I’d highly recommend not doing that.
The Delta Sky Club at O’Hare is located in Terminal 2, Concourse E, right across from gate E6. During my visit here on a weekday morning, I was expecting it to be packed since it’s the only Delta Sky Club at ORD. Fortunately for me, it wasn’t even half full and there was plenty of seating available. Just about every seat was situated by an outlet and the layout and ambiance were very appealing. There are two larger seating areas which are separated by a wall. It’s not a huge lounge relative to other Delta Sky Clubs but since Delta doesn’t have a hub in Chicago, I suppose they can mostly get away with it for the time being.
Delta has really enhanced its breakfast offering over the past couple of years. Unlike their competitors (I’m looking at you United), they actually offer a hot breakfast. I had the omelet with salsa and since it was bought out just a few minutes before I got there, it was fresh and flavorful. There were also multiple flavors of yogurt, cereal, a variety of bagels and bread, donuts, and pancakes. Their espresso machine offered a variety of beverages and I chose the cappuccino. Compared to other legacy airlines, Delta has done a great job with their food offerings and improving their on-the-ground experience.
The Delta Sky Club does have a business center with a computer and access to printers. It also has clean restrooms (based on my experience) without showers. It’s a nice place to get work done or grab a bite before takeoff. Having warm offerings for breakfast and not being crowded certainly adds to the appeal. With Terminal 2 at ORD set to be replaced by a Global Terminal in the upcoming years, there is a great chance a newer Delta Lounge will have a much larger footprint at ORD. Until then, this lounge is perfectly capable of getting the job done for most business and leisure travelers.
On a recent trip to Chicago, I had an early morning flight out of LaGuardia Airport on Delta Airlines. Delta uses the majority of gates in Terminal C and also has two Sky Club lounges in this terminal. Since I find myself using American, United, or Southwest for most of my travels out of LGA, I’ve never had the opportunity to use a Delta Sky Club. Presented with an opportunity for this particular trip, I arrived earlier than usual so I can experience what they had to offer. As an AMEX Platinum credit card holder, I get complimentary access to Delta Sky Club lounges if I am booked on a Delta flight. Unfortunately, I can’t bring in a guest free of charge. They would have to pay the discounted rate of $29 if they were to accompany me.
Even though my flight was at 7:10 a.m. and I was there by 6:10 a.m., the lounge was certainly not as empty as I thought. I’d say about 30% of the lounge was filled up. There were pockets of empty spaces and it didn’t take much effort to find a desirable seat next to the window. Most of their seats have plug outlets and USB ports and if you want to sit facing the tarmac to watch airplanes land and take off, they have window-facing seats as well.
This particular Delta Sky Club was like one giant room with a pillar here or there that might act as a buffer for privacy but not much else. Compared to the Centurion Lounge in Terminal B which is my go-to lounge at LGA, this lounge was massive. I purposely didn’t have breakfast at home so I can sample the food at this lounge.
I had a bagel, chickpea salad, boiled egg, and some coffee. The chickpea salad was very good and flavorful. Certainly, something different to have in the morning if you’re not used to having a salad at 6:30 a.m. Since I got there early, their bagels were pretty fresh and seemed to be sourced locally. They had a variety of bread, bagels, and muffins among the bakery items. They also had a nice selection of cereal, parfait, and fruits. What they didn’t have were hot breakfast items that the Centurion Lounge is known for. I understand that there are some Sky Clubs that have this option and hopefully Delta brings hot breakfast to their NYC Sky Clubs soon. Their coffee was Starbucks Coffee and it tasted fine.
Delta Sky Club does not provide computers but they do have an area in the back of the lounge that has a printer and a semi-private area that has the daily newspapers. They certainly have the space to add a few desktops and it would enhance the lounge if they did.
This Delta Sky Club had the fastest internet speed I’ve tested at any lounge. This is perfect for business travelers and with the number of guests that fill the lounge during peak hours, their increased bandwidth serves them well.
Overall this was a pretty decent lounge. Delta could definitely improve certain aspects such as adding hot breakfast items, adding a couple of desktop computers, etc. If you need to spread out and get some work done, this is a decent place for that. As an AMEX Platinum credit card holder, would I recommend someone pay $29 to accompany me to this lounge? No, I would not. I would give this the nod over most United Clubs I have visited but it’s simply not at the level of a Centurion Lounge and it has a long way to go before it gets there. Since Terminals B and C are not physically connected at LaGuardia, you do have to take a shuttle between the two. The one advantage the Sky Club has is that it located past security unlike the Centurion Lounge. This removes the fear of having to deal with a long security line after exiting. I would rate this lounge a 3.8/5 with a strong potential to improve if Delta makes a few changes.
The Centurion Lounge at DFW moved to a larger 12,000 square feet space in September of 2018, expanding their footprint by an additional 3,000 feet. Their old lounge was excellent but it certainly felt crowded at times so the additional space should help alleviate that. Rather than going up the escalator to enter the lounge as it was previously, you will find the entrance to the lounge on the ground floor. This will lead to an elevator which you take to the second floor to enter the lounge. To enter the lounge, you need to be a holder of the AMEX Platinum Card, AMEX Business Platinum Card, or the AMEX Centurion Card. Other AMEX cards won’t get you in.
My wife, son, and I were here during breakfast hours and I remember how great the spread was the last time I was here back in 2017. The items may have changed but the breakfast was still awesome.
In addition to the items pictured above, there was also pancakes and fresh juice. Since there were multiple people behind me, I refrained from taking a picture at that particular time.
As you would expect with the lounge that has expanded by more than 3,000 square feet, seating was plentiful and not once did I feel like the lounge was overcrowded. Certain sections of the lounge were more trafficked than others but in general, there was plenty of seats for everyone.
This is one of my favorite aspects of this lounge. They had a dedicated children’s playroom and it was perfect for my 5-month-old son as he was able to enjoy his first ever visit to an airport lounge.
This lounge also has a spa where they give you a complimentary massage. I forgot to measure the Wi-Fi speed but I can assure you it was fast. I have not visited a Centurion Lounge where connectivity was slow. The old Centurion Lounge was among my favorites and AMEX has delivered and improved the experience at their newly renovated Centurion Lounge at DFW. Just keep in mind, AMEX no longer allows passengers who have landed at their final destination city to use a Centurion Lounge in that particular city. Prior to the rule change, if Dallas was your final destination, you could still visit by showing your boarding pass. I think this is a fair rule change to alleviate crowding concerns. AMEX also won’t allow you in if your departure time is more than 3 hours away. I believe this is also a change for the better. As far as this lounge, it scores a perfect 5/5 and continues to be my favorite Centurion Lounge I have visited thus far. There are a few others under construction and I’m looking forward to visiting the one in JFK once it opens later this year. That lounge will be the largest Centurion Lounge at 15,000 square feet.
On a very recent flight from Chicago to Albany, I had the opportunity to visit the United Club in Terminal 1 near gate B5. Special thanks to my mom for giving me her United Club pass and allowing me access. And speaking of United Club Lounges at ORD, I’ve crossed three of them off the list and have one more to go after completing my stay at this one. This particular lounge is located at Concourse B which means you don’t have to go through the underground tunnel in Terminal 1 to get here. If you saw my last review for the United Club Lounge near B18, the same rules apply to this lounge.
This lounge is located near gate B5 and B6. Once you have cleared security, take a left. The agents at the front desk will scan your one-day pass and boarding pass or just your boarding pass if you’re flying international business class or first class on a United Airlines or Star Alliance partner flight. If you have the United Club credit card, you have complimentary access as part of your card benefits.
I wasn’t expecting a whole lot in the food department because that’s not what United does well at their Club Lounges. They don’t really offer the hot meals you would find at Centurion Lounge and certainly not the variety you would find at their upscale Polaris Lounge. This lounge had a variety of cheeses, veggies, three bean salad, and a Mediterranean style salad. The cheese was okay at best and the three-bean salad was average. They also had hot broccoli-cheddar soup that was delicious. But let’s be honest, it’s really hard to mess up broccoli-cheddar soup. If they had done that, food should be canceled at their Club Lounges.
The brownies were fresh and tasted pretty good
If you wanted snacks, they had a decent variety of salty and sweet.
This touch-screen Coca-Cola machine was one of my favorite things about this lounge.
Their espresso machine served a variety of caffeinated or decaf beverages from lattes to cappuccinos.
When you go up the escalators, this is the main seating area you will come across.
As far as United Club Lounges at ORD go, this may be the largest of all. There is no shortage of seats and they have a variety of seating options. Almost every seat at the lounge as access to a plug outletThis was my favorite seating area. Not too bright and facing towards the TV (not pictured) in the bar area.
It is important to note that I visited the lounge at about 7:30 pm on a Sunday and it was about 40% full. On a weekday during peak business hours, it’s entirely possible that the lounge may be near capacity.
The bathrooms were super clean and United does put in an effort to keep it that way.
The Wi-Fi speed was awesome. I mean this might be the most appealing aspect of the lounge, particularly for business travelers. Video conferencing would be seamless and if you wanted to stream Netflix or music, you’ll have a really easy time doing it. This lounge is certainly better than the United Club near B18 and very much on par with the United Club in Terminal 2. Just like that lounge, this one has the potential to be very good. It’s spacious, has excellent internet connectivity, clean bathrooms, excellent coffee, and decent snacks. The only thing holding it back is the lack of hot meals and sandwiches. It’s not worth the $59 you’d have to pay for the one-day pass but if you have the pass that comes complimentary with the Chase United Explorer credit card, you’d rather be here than the waiting area near the gate. I’d rate this lounge a 4/5.
On a recent trip from Chicago, my wife and I decided to visit the United Club after the Polaris Lounge shut its doors at 9pm. Our flight was scheduled to depart at 10:45pm so we still had well over an hour to spare. Fortunately, the United Club at Terminal 1 near gate B18 was open until 10pm. United has four United Club lounges at O’Hare, in addition to the Polaris Lounge. I had visited the United Club Lounge in Terminal 2 several months ago and you can read about that here. Just keep in mind that this lounge, just like every other United Club Lounge, is not a Priority Pass lounge.
If you have an international premium cabin ticket on United or its Star Alliance partners or transcontinental premium cabin ticket, you will have access to the lounge. If you have a day-pass that is offered with the Chase United MileagePlus Explorer card, you will also be able to enter the lounge. Each person must have their own pass. You can also purchase a day-pass for $59 but I would strongly recommend not doing that. At peak times, United does reserve the right to turn away day-pass users. Since United does have four of these lounges, you wouldn’t expect crowding to be an issue at O’Hare. Given how crowded the main seating area was at 9pm, it’s entirely possible that capacity issues may arise during peak hours. Just keep in mind, this lounge just like every other United Club Lounge is not a Priority Pass lounge.
Upon entering, the receptionist scanned our boarding pass and welcomed us into the lounge.
We were not in any mood to eat since we both had the full dining experience at the Polaris Lounge. Nonetheless, I checked out the offerings for the sake of the review.
Even though I had no intention of eating, the buffet and food options at this lounge were very underwhelming, both in terms of quality and quantity.
The options available were more like snacking options rather than a buffet. The salad did not look appetizing and I probably would not have eaten it even if I was hungry.
I did have the latte from the espresso machine and that was surprisingly good. I do confess that my main purpose in caffeinating myself was to induce hunger for the business class dinner on the Lufthansa flight. The fact that the latte tasted good just happened to be a bonus.
The bar area of the lounge had plenty of seats available. It may not be the case during peak hours.
The lounge has an “L” shape and the main seating area was quite crowded for 9pm. The seats were very comfortable and plug outlets were available on the side of the center table. I can only imagine how crowded this lounge would get during peak hours.
Wi-Fi speeds were pretty good and this is important for business travelers that need internet connectivity. Overall, this lounge was unimpressive and I’d have to say it was a notch lower than most Priority Pass lounges I have visited. This lounge does not offer showers, does not have a ton of space, and offers subpar buffet options. I’d rate this lounge a 2.7/5. If you’re departing from a gate near B18 and you have no desire to walk to another United Club Lounge, I guess this is your only option. The United Club Lounge in Terminal 2 is far more spacious and has a much better ambiance. If you have the time, you should walk over to Terminal 2 and enjoy that one instead. And please don’t purchase a $59 day-pass for the sake of visiting THIS lounge. It’s not worth it.
As a traveler who doesn’t frequently travel business class or first class, I usually visit Priority Pass or Centurion Lounges by AMEX if I have the opportunity since neither require a premium cabin ticket. Don’t get me wrong, AMEX has some fantastic Centurion Lounges within their network, particularly from what I experienced in Dallas and Miami. Priority Pass also has excellent lounges within its network but most of the higher rated lounges are situated in Europe and Asia. Up until the opening of the Polaris Lounge in Chicago, the U.S. simply did not have a product that could compete with the business class lounges of Qatar Airlines, Etihad, Emirates, Cathay Pacific, Singapore Airlines, etc. United has expanded this product to San Francisco, Newark, and Houston. Polaris Lounges are considered the best airport lounges in the U.S. by many travel experts and bloggers. To get into the lounge, you need to have a business class or first class ticket on United Airlines or any of its Star Alliance partners (Turkish, ANA, Lufthansa, Singapore, etc.) In addition, you must be on an international long-haul flight that departs from Chicago O’Hare (or SFO, EWR, and HOU to access Polaris Lounge in those cities). This means a premium cabin flight to Canada, Mexico, Caribbean, or Central America will not get you into the lounge. If you have a first class or business class ticket to London and you are connecting in Newark, you won’t have access in Chicago but you would in Newark. Chicago would need to be your point of international departure to have access to the Polaris lounge at O’Hare. I booked a business class ticket on Lufthansa to Lisbon, Portugal using United miles and thus had access to Polaris Lounge along with my wife. It’s not often that a place that’s been hyped up so much manages to live up to the lofty expectations. In this case, it not only lived up to it but exceeded it. My wife and I arrived at the lounge 5 hours prior to departure so we could experience just about every facet of what it had to offer.
Location and Entrance
Polaris Lounge is located in the C concourse of Terminal 1 at O’Hare. This is NOT the international terminal. However, United has their hub at Terminal 1 so all United International flights and Star Alliance partners ANA and Lufthansa (except LH437 to Munich which departs from Terminal 5) depart from Terminal 1. If you are flying on another Star Alliance partner in a premium cabin (Swiss, Turkish, EVA, etc), you need to walk over to Terminal 3 and take the Terminal Transfer Bus (TTB) to Terminal 5. This allows you to bypass another security check. Getting back to the Polaris Lounge, once you clear security at Terminal 1, take the escalators down to a tunnel which has quirky rainbow lighting and automated people movers. When you reach the end of the tunnel, go up the escalator and the Polaris Lounge is located on the left near gate C17. If your flight departs from the B concourse, you’ll have to make the 5-minute walk under the tunnel to get the C concourse. Since the lounge is located air-side after security, you don’t have to worry about budgeting time to get through security and to your gate. Once you enter, the receptionist will scan your boarding pass and you’re on your way.
Polaris Lounge – Seating
One of the best attributes is the amount of seating this lounge offers. Since United only grants access to international travelers flying on a long-haul flight, this lounge will never have to worry about crowding issues. When my wife and I were there, I’d say the lounge was only about 1/3 full and never got any higher than that.
As you can see in the pictures, absolutely no shortage of seats. United did a nice job with the variety of seats and lighting that is offered. If you prefer a darker environment, they have that. And if you want a lot of natural light or like to watch planes take-off and land, they have optimal seating for that as well
Polaris Lounge- Buffet
This was one of my favorite aspects of visiting the lounge. If you’re going to visit any Polaris Lounge, please come hungry. And pace yourselves. Their selection was the best I had ever seen at a U.S. lounge. And this was only the self-serve buffet!
Polaris Lounge – Full-Service Dining
This is another aspect of the lounge that differentiates it from other lounges. It has a full-service dining option that allows you to pick from a menu and have your meal made to order.
Since my wife and I were there during the dinner hours, we chose to share a cheese tortellini and have our own ice cream. The tortellini was amazing and the ice cream was great as well. I really wish I didn’t sample as much from the buffet prior to dining but lesson learned for next time. Please don’t make this same mistake. Just a reminder that even though the dining is complimentary, remember to tip the waitress/waiter. They really go above and beyond at Polaris Lounge and help make the experience what it is.
Polaris Lounge – Bedroom and Shower
This lounge has 4 dedicated bedrooms if you want to catch a snooze prior to your flight. Linen from Saks 5th Avenue is provided for your comfort. None of the rooms were occupied during my time at the lounge and the rooms have a 3-hour limit if there is a queue.
The shower area and bathroom were all well maintained and the receptionist was kind enough to give me a tour.
Polaris Lounge – Bar and Buffet Area
Polaris Lounge – Conclusion
As I mentioned above, this lounge exceeded my expectations and I had some very high expectations going in. Even though I forgot to measure the wifi speed, I can assure you it was very fast when I was connected through my cell phone. This lounge has it all-excellent dining, comfortable sleeping rooms, spacious shower rooms, a variety of seating areas, fast internet connectivity, a vibrant bar area, and more. The Polaris brand of lounges is the standard for U.S. lounges and I hope I have the opportunity to visit one again in the near future. This lounge gets a 5/5 rating.
During a recent trip from NYC to Chicago, we had a layover in Boston so we decided to stop by The Lounge at Logan International Airport. It was rather convenient since we were going to depart from Terminal C and that is also the same terminal where The Lounge is situated. This lounge is part of the Priority Pass network but also serves as a business class lounge for Aer Lingus and TAP Portugal as they both depart from Terminal C. I didn’t have any issues getting in since it wasn’t full but I have heard of incidents where Priority Pass cardholders were denied access when The Lounge expected a large influx of business class travelers flying on Aer Lingus or TAP Portugal. Since it is the only lounge in Terminal C, hours between 4pm-8pm are no sure thing for Priority Pass card holders.
Upon entering, I showed my Priority Pass card and the receptionist scanned it and told my wife and I that we were good to go. The lounge was 3/4 full and filling up when we entered. Not surprising considering that we got there on a Friday at 6pm.
If you’re a business traveler that needs a plug outlet, I highly recommend going all the way to the back of the lounge. They have outlets there and a semi-partition that will give you some privacy.
Once we got situated, I went to see the food offerings. I wasn’t really hungry but for the sake of the review, I helped myself to small portions of a few things. They had pasta salad, hummus with pita, veggie sandwich which consisted of cream cheese and cucumbers, vegetables, salad, soup (clam chowder), and snacks. The pasta salad was ok but nothing special. The hummus was decent and might have been the best item they had out there. The veggie sandwich was simple but surprisingly not terrible. I didn’t have the turkey sandwich so the jury is out on that. Seems like their benchmark was to be just good enough to not be bad (does that make sense?). The refrigerator had no shortage of cold drinks though. That was a big plus.
I don’t partake in drinking alcohol but for those of you who do, the bar looked like it was stocked pretty well.
My biggest gripe during my time here was the lack of dedicated WiFi for this lounge. You are forced to use Logan’s public WiFi and the speed was painfully slow. It’s certainly not business traveler friendly. The bathrooms were clean so that was a nice plus. I would rate this place a 3.2/5. If you happen to be in Terminal C, being at this lounge would still beat sitting in the gate area. However, if you’re departing from a different terminal, I would not recommend making a trip to Terminal C just for the sake of visiting this lounge.
Prior to my flight to Buenos Aires Argentina, I had some free time at Miami International Airport. I heard many great things about the Centurion Lounge at MIA so as an AMEX Platinum card holder, I figured I might as well give it a visit.
This lounge can be found on the fourth floor of the north terminal near gate D12. If you have been to the Centurion Lounge in Dallas, this one offers some of the same services and amenities. It’s roomy and there is plenty of space available. First thing I did (like I do at every lounge), I surveyed the food offerings. Since there were many people in front of me and behind me, I didn’t want to act like a first timer and take pics (I’m really sorry). But the offerings were lamb, Indian style chickpeas or chole, salad, brown rice, and apple crumble for the dessert. I sampled everything but the lamb and found everything to be delicious. Again, I wish I took pictures and perhaps next time I won’t care whether people are around me. The espresso machine had various offerings such as latte, cappuccino, espresso, etc.
If you are more of a tea person, they had you covered as well
As I mentioned above, there is plenty of seating available. Many of them give you access to USB and plug outlets. The cushioned seats are very comfortable if you need to stay there for a few hours.
If you want to sit near a window and airplane watch, plenty of room for that as well.
Shower availability is really convenient for those who have arrived from a far away destination and want to freshen up before a connection onward.
You can even get a manicure and pedicure done in the lounge
I love the family room aspect of the lounge. Keeps the kids busy while the adults can adult. I wish more lounges would do this.
This was my one major issue with this lounge. The internet speed is unacceptable for a brand that touts itself as business friendly. Those are some dial-up caliber speeds that I encountered and in my two hours spent at the lounge, the speed only got worse.
Overall, I’d rate this lounge a 4/5. It has just about all the comfort, food offerings, and amenities you would need in a lounge. It gets knocked down a point due to poor WiFi connectivity. If that issue is addressed, this lounge would be a perfect 5. Fix it American Express!
Prior to a recent flight from Newark to Chicago, my wife and I had a two hour layover at EWR. Since we had a 3 hour drive without any lunch from Upstate NY, I thought we might have to settle for overpriced airport food. Fortunately for us, we found Art & Lounge in Terminal B, a lounge that was part of the Priority Pass network. As a Chase Sapphire Reserve holder, Priority Pass allows me and one guest (some cases two) complimentary access to their vast network of lounges.
Art & Lounge is located prior to security at Terminal B. You can get there via the Air Train from Terminal A or C but if you have already cleared security, you will be required to clear it again when you head back.
Once you’re in, the staff at the front desk will verify your boarding pass and swipe your Priority Pass card. I was starving and went straight to the buffet area to check out what they were serving for dinner….
The food served at this lounge was very good. The pasta was excellent, the grilled tilapia was fresh, and the steamed veggies and baked potatoes were all on point. I got there just as they were putting out the food. Had I got there two hours later, it’s entirely possible this review is different. Let’s move on to the other areas of the lounge…..
This is one of the common areas where my wife and I decided to get situated. The TV is on via a projector and just about every seat has an outlet to plug in electronics. If you want to read one of the many books they have on the shelf, you can do that as well. The lounge itself is not big and when we got there, it was roughly half filled. I can imagine this place being quite packed during peak travel times.
The one noticeable flaw this lounge had was the WiFi speed. It was dial-up level and business travelers that need to be connected won’t be able to survive on 0.59 Mbps.
I’d rate this lounge a 3.8/5
Good food, good vibe, and comfortable if you can find space. The super slow WiFi speeds and its location pre-security are minor flaws. In case you are wondering, I was able to take the Air Train from Terminal B to C and clear security all within 10 minutes. I do have TSA pre-check and for those of you who don’t, I’d probably leave the lounge 35-40 minutes prior to boarding.
On my way back to Albany, NY, I had about an hour and change of free time at O’Hare International Airport. As a United Explorer credit card holder, United gives me two complimentary passes to the United Club lounge every year during my cardmember anniversary. Without the passes, I’d have to pay $50 out of pocket for a day pass. In essence, the two United Club passes make up for the $95 annual fee even if I never used any other benefit from the card. So I figured I’d give it a shot.
The United Club lounge in Terminal 2 is located in the F concourse. Once you enter the lounge, the staff at the front desk will take your pass, verify your boarding pass, and direct you to the escalators that lead to the concierge. There are many factors that I’ll look at when evaluating any airline lounge. The most heavily weighted factor in determining how I’ll rate a lounge is food. If the food is good, it can make up for shortcomings in many other areas. It happened to be breakfast time so off I went to check out the offerings……
As you can see from the pictures, cantaloupes, honeydew melon, grapes, yogurt, and oatmeal.
Bagels, white bread, and whole wheat bread with cream cheese, butter, and strawberry jam or grape jelly. The fresh fruit was pretty good. The bagels? dry with the texture of sandpaper. They also had an espresso machine (not pictured) which gave you a few different choices of latte’s, cappuccino, hot chocolate, and mocha. I had the latte and it was pretty decent. There was also orange juice and watermelon infused water. In terms of the food selection, it was nothing special and certainly nothing that was memorable. So let’s move on to other areas of the lounge…..
The common areas were very spacious and the decor was pretty nice. The lounge was clean, perfectly lit, and didn’t suffer from overcrowding that routinely plagues the United Club lounge in terminal 1.
There is an abundance of power outlets and it seems that just about every seat has access to one. This is certainly not the case at the United Club lounges in Terminal 1 so good for United in addressing that here.
The bar area was quiet at 8am as expected. Very spacious, clean, and an appealing ambiance.
This lounge also had free wifi with very good speeds. Perfect place to get work done if you have a layover or you’re there a bit early and have time to kill.
I really want to like this lounge more than I do. It was comfortable, clean, spacious, great ambiance, not overcrowded, great wifi speeds, and had a very friendly staff. But the food was mediocre at best. And even that’s putting it kindly. I can’t justify or recommend paying $50 for a 1-day pass if the best thing they have going for them is great coffee and wifi. The only way I’d ever return is on a complimentary pass or if I booked an award ticket on business class and complimentary access came with it. On a scale of 1-5 with 5 being the best, I’d rate it a 3.2. If the food is ever on par with AMEX Centurion lounges, it would easily be a 4.5 or higher.
It is important to note that these passes do not work at United’s Polaris Lounge in Terminal 1 or any of the Polaris lounges that are due to open at Newark, San Francisco, Houston, D.C., Los Angeles (LAX), Hong Kong, Tokyo (Narita), and London (Heathrow) over the next year. For those lounges, you need to have a business class or first class ticket on a long-haul international flight. I’ve heard a lot of great things about that product and if I’m ever fortunate to experience it, I’ll share my review here.