On a very recent flight from Chicago to Albany, I had the opportunity to visit the United Club in Terminal 1 near gate B5. Special thanks to my mom for giving me her United Club pass and allowing me access. And speaking of United Club Lounges at ORD, I’ve crossed three of them off the list and have one more to go after completing my stay at this one. This particular lounge is located at Concourse B which means you don’t have to go through the underground tunnel in Terminal 1 to get here. If you saw my last review for the United Club Lounge near B18, the same rules apply to this lounge.
This lounge is located near gate B5 and B6. Once you have cleared security, take a left. The agents at the front desk will scan your one-day pass and boarding pass or just your boarding pass if you’re flying international business class or first class on a United Airlines or Star Alliance partner flight. If you have the United Club credit card, you have complimentary access as part of your card benefits.
I wasn’t expecting a whole lot in the food department because that’s not what United does well at their Club Lounges. They don’t really offer the hot meals you would find at Centurion Lounge and certainly not the variety you would find at their upscale Polaris Lounge. This lounge had a variety of cheeses, veggies, three bean salad, and a Mediterranean style salad. The cheese was okay at best and the three-bean salad was average. They also had hot broccoli-cheddar soup that was delicious. But let’s be honest, it’s really hard to mess up broccoli-cheddar soup. If they had done that, food should be canceled at their Club Lounges.
The brownies were fresh and tasted pretty good
If you wanted snacks, they had a decent variety of salty and sweet.
This touch-screen Coca-Cola machine was one of my favorite things about this lounge.
Their espresso machine served a variety of caffeinated or decaf beverages from lattes to cappuccinos.
When you go up the escalators, this is the main seating area you will come across.
As far as United Club Lounges at ORD go, this may be the largest of all. There is no shortage of seats and they have a variety of seating options. Almost every seat at the lounge as access to a plug outletThis was my favorite seating area. Not too bright and facing towards the TV (not pictured) in the bar area.
It is important to note that I visited the lounge at about 7:30 pm on a Sunday and it was about 40% full. On a weekday during peak business hours, it’s entirely possible that the lounge may be near capacity.
The bathrooms were super clean and United does put in an effort to keep it that way.
The Wi-Fi speed was awesome. I mean this might be the most appealing aspect of the lounge, particularly for business travelers. Video conferencing would be seamless and if you wanted to stream Netflix or music, you’ll have a really easy time doing it. This lounge is certainly better than the United Club near B18 and very much on par with the United Club in Terminal 2. Just like that lounge, this one has the potential to be very good. It’s spacious, has excellent internet connectivity, clean bathrooms, excellent coffee, and decent snacks. The only thing holding it back is the lack of hot meals and sandwiches. It’s not worth the $59 you’d have to pay for the one-day pass but if you have the pass that comes complimentary with the Chase United Explorer credit card, you’d rather be here than the waiting area near the gate. I’d rate this lounge a 4/5.
On a recent trip from Chicago, my wife and I decided to visit the United Club after the Polaris Lounge shut its doors at 9pm. Our flight was scheduled to depart at 10:45pm so we still had well over an hour to spare. Fortunately, the United Club at Terminal 1 near gate B18 was open until 10pm. United has four United Club lounges at O’Hare, in addition to the Polaris Lounge. I had visited the United Club Lounge in Terminal 2 several months ago and you can read about that here. Just keep in mind that this lounge, just like every other United Club Lounge, is not a Priority Pass lounge.
If you have an international premium cabin ticket on United or its Star Alliance partners or transcontinental premium cabin ticket, you will have access to the lounge. If you have a day-pass that is offered with the Chase United MileagePlus Explorer card, you will also be able to enter the lounge. Each person must have their own pass. You can also purchase a day-pass for $59 but I would strongly recommend not doing that. At peak times, United does reserve the right to turn away day-pass users. Since United does have four of these lounges, you wouldn’t expect crowding to be an issue at O’Hare. Given how crowded the main seating area was at 9pm, it’s entirely possible that capacity issues may arise during peak hours. Just keep in mind, this lounge just like every other United Club Lounge is not a Priority Pass lounge.
Upon entering, the receptionist scanned our boarding pass and welcomed us into the lounge.
We were not in any mood to eat since we both had the full dining experience at the Polaris Lounge. Nonetheless, I checked out the offerings for the sake of the review.
Even though I had no intention of eating, the buffet and food options at this lounge were very underwhelming, both in terms of quality and quantity.
The options available were more like snacking options rather than a buffet. The salad did not look appetizing and I probably would not have eaten it even if I was hungry.
I did have the latte from the espresso machine and that was surprisingly good. I do confess that my main purpose in caffeinating myself was to induce hunger for the business class dinner on the Lufthansa flight. The fact that the latte tasted good just happened to be a bonus.
The bar area of the lounge had plenty of seats available. It may not be the case during peak hours.
The lounge has an “L” shape and the main seating area was quite crowded for 9pm. The seats were very comfortable and plug outlets were available on the side of the center table. I can only imagine how crowded this lounge would get during peak hours.
Wi-Fi speeds were pretty good and this is important for business travelers that need internet connectivity. Overall, this lounge was unimpressive and I’d have to say it was a notch lower than most Priority Pass lounges I have visited. This lounge does not offer showers, does not have a ton of space, and offers subpar buffet options. I’d rate this lounge a 2.7/5. If you’re departing from a gate near B18 and you have no desire to walk to another United Club Lounge, I guess this is your only option. The United Club Lounge in Terminal 2 is far more spacious and has a much better ambiance. If you have the time, you should walk over to Terminal 2 and enjoy that one instead. And please don’t purchase a $59 day-pass for the sake of visiting THIS lounge. It’s not worth it.
As a traveler who doesn’t frequently travel business class or first class, I usually visit Priority Pass or Centurion Lounges by AMEX if I have the opportunity since neither require a premium cabin ticket. Don’t get me wrong, AMEX has some fantastic Centurion Lounges within their network, particularly from what I experienced in Dallas and Miami. Priority Pass also has excellent lounges within its network but most of the higher rated lounges are situated in Europe and Asia. Up until the opening of the Polaris Lounge in Chicago, the U.S. simply did not have a product that could compete with the business class lounges of Qatar Airlines, Etihad, Emirates, Cathay Pacific, Singapore Airlines, etc. United has expanded this product to San Francisco, Newark, and Houston. Polaris Lounges are considered the best airport lounges in the U.S. by many travel experts and bloggers. To get into the lounge, you need to have a business class or first class ticket on United Airlines or any of its Star Alliance partners (Turkish, ANA, Lufthansa, Singapore, etc.) In addition, you must be on an international long-haul flight that departs from Chicago O’Hare (or SFO, EWR, and HOU to access Polaris Lounge in those cities). This means a premium cabin flight to Canada, Mexico, Caribbean, or Central America will not get you into the lounge. If you have a first class or business class ticket to London and you are connecting in Newark, you won’t have access in Chicago but you would in Newark. Chicago would need to be your point of international departure to have access to the Polaris lounge at O’Hare. I booked a business class ticket on Lufthansa to Lisbon, Portugal using United miles and thus had access to Polaris Lounge along with my wife. It’s not often that a place that’s been hyped up so much manages to live up to the lofty expectations. In this case, it not only lived up to it but exceeded it. My wife and I arrived at the lounge 5 hours prior to departure so we could experience just about every facet of what it had to offer.
Location and Entrance
Polaris Lounge is located in the C concourse of Terminal 1 at O’Hare. This is NOT the international terminal. However, United has their hub at Terminal 1 so all United International flights and Star Alliance partners ANA and Lufthansa (except LH437 to Munich which departs from Terminal 5) depart from Terminal 1. If you are flying on another Star Alliance partner in a premium cabin (Swiss, Turkish, EVA, etc), you need to walk over to Terminal 3 and take the Terminal Transfer Bus (TTB) to Terminal 5. This allows you to bypass another security check. Getting back to the Polaris Lounge, once you clear security at Terminal 1, take the escalators down to a tunnel which has quirky rainbow lighting and automated people movers. When you reach the end of the tunnel, go up the escalator and the Polaris Lounge is located on the left near gate C17. If your flight departs from the B concourse, you’ll have to make the 5-minute walk under the tunnel to get the C concourse. Since the lounge is located air-side after security, you don’t have to worry about budgeting time to get through security and to your gate. Once you enter, the receptionist will scan your boarding pass and you’re on your way.
Polaris Lounge – Seating
One of the best attributes is the amount of seating this lounge offers. Since United only grants access to international travelers flying on a long-haul flight, this lounge will never have to worry about crowding issues. When my wife and I were there, I’d say the lounge was only about 1/3 full and never got any higher than that.
As you can see in the pictures, absolutely no shortage of seats. United did a nice job with the variety of seats and lighting that is offered. If you prefer a darker environment, they have that. And if you want a lot of natural light or like to watch planes take-off and land, they have optimal seating for that as well
Polaris Lounge- Buffet
This was one of my favorite aspects of visiting the lounge. If you’re going to visit any Polaris Lounge, please come hungry. And pace yourselves. Their selection was the best I had ever seen at a U.S. lounge. And this was only the self-serve buffet!
Polaris Lounge – Full-Service Dining
This is another aspect of the lounge that differentiates it from other lounges. It has a full-service dining option that allows you to pick from a menu and have your meal made to order.
Since my wife and I were there during the dinner hours, we chose to share a cheese tortellini and have our own ice cream. The tortellini was amazing and the ice cream was great as well. I really wish I didn’t sample as much from the buffet prior to dining but lesson learned for next time. Please don’t make this same mistake. Just a reminder that even though the dining is complimentary, remember to tip the waitress/waiter. They really go above and beyond at Polaris Lounge and help make the experience what it is.
Polaris Lounge – Bedroom and Shower
This lounge has 4 dedicated bedrooms if you want to catch a snooze prior to your flight. Linen from Saks 5th Avenue is provided for your comfort. None of the rooms were occupied during my time at the lounge and the rooms have a 3-hour limit if there is a queue.
The shower area and bathroom were all well maintained and the receptionist was kind enough to give me a tour.
Polaris Lounge – Bar and Buffet Area
Polaris Lounge – Conclusion
As I mentioned above, this lounge exceeded my expectations and I had some very high expectations going in. Even though I forgot to measure the wifi speed, I can assure you it was very fast when I was connected through my cell phone. This lounge has it all-excellent dining, comfortable sleeping rooms, spacious shower rooms, a variety of seating areas, fast internet connectivity, a vibrant bar area, and more. The Polaris brand of lounges is the standard for U.S. lounges and I hope I have the opportunity to visit one again in the near future. This lounge gets a 5/5 rating.
Airline devaluations are one of the guarantees in life. Some airlines will devalue their mileage currency annually and some will do it every three to four years. This hurts the consumer since it often takes more miles or a larger fee has to be paid in the form of a “surcharge” for an award redemption. Delta is known to devalue their Sky Miles frequently and without warning. Some in the frequent flier world refer to their miles as “Sky Pesos.” United doesn’t devalue as often but this particular devaluation will hurt travelers regardless of cabin class.
Prior to November 1st, the most you would ever use for a domestic one way ticket in economy was 25k miles . Now if you want that one way ticket during the holiday season or any other holiday, there are some days where you won’t have an option that’s cheaper than 32.5k miles. Here is an example for a one way ticket from Chicago to Los Angeles:
Business class transcontinental award tickets will also jump up to 35k miles for saver economy and 60k miles for everyday or peak times. The same holds true for an international award ticket. Business class tickets originating in the U.S. will see a 5k to 10k increase in miles on just about every route.
Delta on the other hand is starting to devalue their Sky Miles by rolling out fuel surcharges on flights to Europe. You won’t see it on every route just yet but here is an example of a one way flight from Paris to Seattle:
As you can see, the surcharge for this one way flight is a ridiculous 215 euros. That’s in addition to the 50k miles at minimum that are needed for this redemption. Whether Delta rolls out this surcharge for all flights into and out of Europe or only those are departing or landing on the West Coast remains to be seen.
Regardless of which airline program you participate in, frequent flier miles always depreciate over time. Sometimes, the devaluation occurs without warning. Use them quickly because you just might need a whole lot more if you wait.
If you have driven past any mall or big box retailer over the past couple of weeks, you have seen the “back to school” signs plastered on storefront windows trying to grab your attention and inviting you to walk in. It’s the time of the year when parents will be restocking school supplies for kids and undergrad and grad students will be looking for the best deals on laptops and textbooks. This time of the year is pretty important for retailers and they know consumers have more choices than ever. In the realm of the points and miles world, this is also a time of the year where you can benefit greatly. If you plan on doing a majority of your shopping on Amazon, you can read in-depth how you can accumulate JetBlue miles by clicking here. For other retailers where you might consider shopping online, I highly recommend using www.cashbackmonitor.com
This website shows you how many airline miles or hotel points you will earn by routing yourself through that airline’s or hotel’s online mall. It’s pretty straight forward and you can find a detailed example below. I have posted some screenshots for the online Apple store as an example:
This is the homepage of http://www.cashbackmonitor.com. The most popular retailers are listed on the front page. If you don’t see yours, search for it on the search tab
If you wanted to purchase something online from the Apple Store, this is how many miles/points/cashback different airlines/hotels/cashback portals are offering if you route yourself to the Apple Store via their own shopping mall. Keep in mind, it doesn’t cost you a dime to sign up for these frequent flier programs. At this particular time, United is offering 6 miles per dollar if you make a purchase on Apple.com by clicking through their link. This is the highest among any of the shopping portals. Let’s use that as an example.
When you click on United’s link, this is the page you land on. But wait, not only would you get 6 United MileagePlus miles per dollar for your Apple purchase, United is also offering a back- to-school bonus depending on your level of spending. That $1,300 Macbook Pro would earn you 10,800 United MileagePlus Miles –> ($1,300 x 6 miles) + 3,000 bonus miles for getting the 3,000 mile back-to-school bonus offered by United for spending $600. 12.5k United MileagePlus miles gets you a saver award one way in economy. In addition to that, Apple is offering free Beats headphones if you purchase an iPad or Macbook Pro for college (presumably with a student ID).
If you were going to shop for school supplies online at Walmart.com, this is how much you would earn through each portal:
For you undergrad and grad students reading this, popular online textbook retailers such as Textbooks.com and Alibris.com are also listed on cashbackmonitor.com. If you’re purchasing from Amazon, remember to route yourself via JetBlue. You are simply walking away from an easy opportunity to earn miles if you don’t. And remember, you can use this website to help you earn miles for your routine online shopping no matter the time of the year.
SOME VERY IMPORTANT TIPS BEFORE USING ANY PORTALS TO MAKE A PURCHASE
Make sure your cookies are enabled. If they’re not, the airline or hotel rewards program can’t track your purchase and you might not get credited for them.
Sign up for that particular airline’s frequent flier program PRIOR to shopping (it’s free and takes a minute).
Make sure you are logged-in to the airline’s frequent flier program prior to clicking on the retailers website. Most portals will make you sign in prior to routing you to that retailer.