Review: Renting a Car With Turo

I decided to give Turo a shot during my recent trip to The Big Island of Hawaii since car rental prices for a five-day trip were ridiculously expensive. When I entered my travel dates on Kayak, the cheapest rate I found was $568 for a Ford Fiesta. Having a car on The Big Island is almost necessary if you don’t plan on spending your entire time on a resort because the island is bigger than all the other Hawaiian islands combined. If you’re staying near one of their two major towns, Kona or Hilo, on opposite sides of the island, the driving time to get from one to another is about two hours. Hawaii Volcanoes National Park is closer to Hilo and a two-hour drive from Kona without stopping. The time will increase significantly if you stop at viewpoints and other points of interest along the way (you really should). You can also take the mass transit bus, but it’s more than 3 hours each way, and you’ll regret not being able to stop at places along the way. But man, $568 for a Ford Fiesta. I was looking for a compact car with great gas mileage and comfortably fit an infant car seat, such as a Honda Civic or Toyota Corolla. Those types of cars were going for $615 for five days, and since my goal was not to offset my savings on my flight (I redeemed AA miles) by splurging on a car rental, I turned to Turo and saw what they offered.

 Booking Process

Turo markets itself as the Airbnb for cars. Regular people make their cars available to rent, and you can often get luxury cars or convertibles for the price of a standard car at a rental company like Hertz. I found a compact car (Dodge Dart) going for $280 for 5 days on Turo, and the car owner had a near-perfect rating with over 30 reviews.  I booked the Dodge Dart, which included 500 miles (an extra 45 cents/mile if I went over), and bought their standard insurance coverage for $10 daily. Even after adding that to the rental cost, it was still significantly cheaper than the standard car rental agencies offered.   It is important to note that credit card companies will not cover damage on car rentals from Turo. If you decide not to purchase any of Turo’s three tiers of collision coverage, you will be liable for any damages.

                                     Picking Up The Car

Before departing DFW for our flight to Kona, I gave the car owner our flight info, and he responded immediately with directions on how to get the car. Once we landed, he sent me a video that showed me where the car was parked in the airport parking lot and how to walk over to the parking lot. It was right across the street from the baggage claim with the keys in the glove compartment. No lines, no waiting, no hassle. Since he took a ticket to get the car into the parking lot, he told me to pay the total amount upon exiting and keep the receipt. That fee would be reimbursed. He also gave me his cellphone number and told me to give him a call in case any issues would arise.

The Dodge Dart I rented was big enough to fit two suitcases in the trunk and had plenty of space to install the base of the car seat and the car seat itself. Gas was $3.62/gallon for regular, so having a fuel-efficient car was optimal since I knew I’d be driving at least 450 miles in the 5 days we were there. I drove 494 miles, most of that being the round-trip from Waikoloa to Hawaii Volcanoes National Park. Everything worked as it should, and the AC was very cool and needed for the mid-80s temperatures.

Returning The Car

We were set to return our car to the airport parking lot by 8 p.m., but our flight was closer to midnight. Our car owner (Anthony) said it wouldn’t be a problem if we returned the car at 10:15 pm so we would not have to spend close to four hours at the airport. I got to the airport parking lot, pulled out a ticket, and parked near the same area where I picked it up. I took a picture of the car and texted it to show him where it was parked. This was basically the “checkout” process. The picking up and dropping off process may differ with every car owner. I was very happy with my experience renting from Turo as it saved me both time and money. Turo can be a great alternative to a traditional car rental, especially if you’re going to a destination with high demand.