Why The United MileagePlus Explorer Card is a Keeper

Why The United MileagePlus Explorer Card is a Keeper

 

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The Chase MileagePlus Explorer card is a card I have kept for six years running.  Initially, I kept the card mainly to avoid the checked bag fee, especially as our family continued to grow with little ones, and checking in bags became unavoidable.  Some benefits have remained in place, such as two United Lounge passes that Chase gives yearly upon renewing the card and priority boarding.  These perks have further appeal in the realm of basic economy, and having an airline credit card assures you of being allowed to carry a bag that can be checked in or carried on (if you book a basic economy fare). What happens if you don’t have an airline-branded credit card and book the basic economy fare? You can only bring a bag that can fit under your seat. Anything that goes into the overhead bins would have to be paid for, and airlines are starting to enforce this policy at the gate.

Many airline credit cards are popular for churning. This means you sign up and get approved for the card, rack up the bonus miles after hitting the minimum spend threshold, and cancel the card within a year.  Then you can apply those miles to that destination you’ve been saving up for. Since I find myself traveling between Chicago and the East Coast several times a year, I’ve held on to the United MileagePlus Explorer card as well as the Citi American AAdvantage Platinum to save on baggage fees and for the convenience of priority boarding (on super busy routes such as LGA to ORD, it assures overhead bin space). If there was only one credit card you wanted to pay an annual fee for, I wouldn’t recommend an airline-branded card since you’re married to that one airline if you want to reap the benefits. A credit card such as the Chase Sapphire Preferred or Reserve would be the better option since you have multiple airlines whose frequent flier programs you can utilize via transfer. But if you’re willing to pay for two cards and you live near a United hub (Chicago, D.C., Houston, Denver, San Francisco, Newark/NYC, and Los Angeles), the United MileagePlus Explorer credit card might be one of the most appealing airline-branded credit cards available. In addition to the benefits I outlined above, United offers exclusive mileage redemptions to card members only.

I used an example itinerary from Chicago (ORD) to Cancun from July 29th to August 4th. In both instances, we’re going to use award redemptions. The first example is the redemption available to Chase United MileagePlus credit card holders.

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This is the segment from Chicago to Cancun. Two non-stop options, worth 17.5k miles, are available exclusively with the MileagePlus credit card.

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These are the options for the return. Three non-stop options if you hold the credit card. 35k miles for the roundtrip for one passenger.

Now let’s look at redemption availability if you want to book this same trip using United Miles, but don’t hold the United MileagePlus Explorer credit card:

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If you want the non-stop option, it will cost 25k miles rather than the 17.5k miles seen above.

 

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They have one 17.5k redemption to get to Cancun, but look at that disgusting itinerary. Not only are you departing at 6 a.m., but you have to switch airports in D.C. By the time you’re in Cancun, you’re spent.
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The return trip to Chicago would cost 25k miles. There is no 17.5k option available for the return.

As you can see in the example above, having the Chase MileagePlus Explorer card means you’re using only 35k miles (plus the applicable taxes) with the benefit of having a non-stop flight on both legs of the journey. Without it, you’re using, at a minimum, 42.5k miles, and likely 50k miles if you want to have a non-stop each way and a productive first day in Cancun. How much is that 15k miles savings worth? The Points Guy values each United mile at 1.5 cents. 1.5 x 15k = $225. This is just an estimate, but even if you value it a bit lower, it becomes obvious that the miles you saved by having the card are worth far more than the annual fee of $95 you’d be paying to keep the card. Again, this card isn’t for everyone; travelers who live near a United hub would benefit the most. If you are a Chase Sapphire Preferred/Chase Sapphire Reserve cardholder and find yourself transferring Ultimate Rewards points into United often, pairing the MileagePlus Explorer card with either of them only enhances their value.

 

 

Photo source: http://www.chase.com

 

Review: Polaris Lounge Chicago O’Hare International Airport

Review: Polaris Lounge Chicago O’Hare International Airport

On a recent trip to Portugal, my wife and I had the privilege of visiting the Polaris Lounge in Chicago. The lounge was unlike any other airline premium airport lounge we had ever visited in the United States. Before United launched Polaris Lounges in the U.S., American carriers did not have a product that could compete with the business-class lounges of Qatar Airlines, Etihad, Emirates, Cathay Pacific, Singapore Airlines, etc. United has expanded this product to San Francisco, Newark, Houston, Los Angeles, and Washington Dulles. Many travel experts and bloggers consider Polaris Lounges among the best airport lounges in the U.S.

Continue reading “Review: Polaris Lounge Chicago O’Hare International Airport”

Review: Lufthansa Business Class Lounge Frankfurt International Airport

Review: Lufthansa Business Class Lounge Frankfurt International Airport

As part of our award redemption using United miles for a business class ticket to Lisbon, my wife and I had access to the Lufthansa Business Class Lounge during our 6-hour layover in Frankfurt, Germany.  At Frankfurt Airport, Lufthansa has seven business-class lounges and four Senator Lounges (first-class lounges). I chose The business class lounge after passport control near A26 since this was closest to our departure gate.

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Upon entering the lounge, the receptionist scanned our boarding pass at the entrance and directed us to the lounge. Since Lufthansa has seven business-class lounges, I didn’t expect there to be much of a crowd at this one. About three-quarters filled when we arrived and became less crowded as the hours went by. 

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Most of the crowd was fixated on the TV’s and the World Cup match that was being played. The lounge itself isn’t huge by any stretch but has enough seating and excellent amenities.

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The seating area right in front of the bar

There were a few different seating areas, and much like Polaris Lounge in Chicago, this one had seating areas with different ambiances. As much as I wanted to take pictures of every single area of the lounge, I tried not to take pictures of an area if there were people who might be looking right at the camera. I wish it was a bit easier to be discrete and thorough at the same time.

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The business center was being utilized by only a few people and had relatively new PC’s.

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The other half of the business center was completely empty, but having chairs without back support probably convinced everyone to stay away. The wifi connectivity at this lounge was excellent, among the fastest I had experienced at any lounge. Kudos to Lufthansa for really looking out for business travelers.

InternetSpeedLike the Polaris Lounge, this lounge also had bedrooms available upon request. My wife wanted to take a nap, so they gladly unlocked a room for her and provided her with a blanket.

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I wasn’t tired enough to reserve a room for myself, but she said the beds were very comfortable, and she slept for two solid hours. This lounge also had access to showers upon request. Next up was to check out the food offerings. Usually, this is among the first things I do at a lounge. Since I had breakfast on the plane only an hour prior, I wasn’t all that hungry, and I did not want to eat for the sake of eating. So I waited a few hours until hunger struck.

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Bread basket

The bread was bread. Not terrible, but not great.

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The potato salad was decent. Their regular salad was subpar and very dry.

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Salad
CheeseNoodles
Noodles with cheese

The noodles with cheese were surprisingly good. It might not look good from the picture above, but trust me, it was good. Taking pictures of the food near the buffet area is also where I ran into a little bit of trouble. There was a far greater selection than what I could take a picture of. However, one of the employees responsible for replenishing the buffet told me in half English and half German that I was not allowed to take pictures of the food or buffet area. I had no idea why this was the case, but rather than challenge that assertion, I just took her word for it and stopped taking pictures of that area.

CaramelPudding

The caramel pudding was heavenly. This was so good I had to have it twice.

GingerAle

There’s nothing like having ginger ale where you can actually taste the ginger. The lounge had plenty of drinks, a solid espresso machine, and a well-stocked bar. Again, I did not want to challenge the lady and take a picture, but take my word for it. As for the bathrooms, Lufthansa did a great job maintaining the men’s room.

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Mens Room

The L’Occitane soap and lotion that they provided was a very nice touch. Small details like that do not go unnoticed.

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Final Thoughts

.  This was a fantastic lounge that checked just about every box. Solid food options, high speed Wi-Fi connectivity, enough seating, and added amenities such as bedrooms and showers. Rather than construct two or three large lounges and risk capacity issues, I appreciate how Lufthansa built 7 smaller business-class lounges to spread out the crowd. This issue will come into play for my next review, the KLM Business Class Lounge at Schipol Airport in Amsterdam. As for the Lufthansa Business Class Lounge, I would rate it a 4.6/5.

How to Avoid Ticketing Fees on Last Minute Award Redemptions

How to Avoid Ticketing Fees on Last Minute Award Redemptions

For all you last-minute travelers/procrastinators, there are many frequent flier programs that penalize travelers if they book an award redemption close to the departure date. For example, if you book a ticket using miles on either American or United and your departure date is less than 21 days away, you will have to pay a $75 ticketing fee. Sometimes this fee will wipe out the value of a redemption and on the rare occasion, it will be more than the entire cost of the ticket were you to pay in cash. Delta doesn’t charge a ticketing fee but will charge additional 5k points per one way ticket (and even more for business class). Alaska Airlines does not charge a close-in ticketing fee and neither does JetBlue.  Southwest does not charge a ticketing fee but the number of miles required will increase significantly. If you have status with an airline, that might be enough to skirt around the close-in booking fees. There are a couple of ways to bypass the close-in fee and I’ll demonstrate how.

Using British Airways to Book on American Airlines

  • I talked about the benefits of using British Airways Avios to book on American Airlines here.
  • One valuable aspect of British Airways Avios is the ability to redeem it on American Airlines as close to a few hours prior to departure.
  • British Airways has a distance based chart so certain redemptions can be made using fewer miles.
  • If economy saver award tickets are available on AA.com, they will usually be accessible through British Airways.

Here is an example of the exact same flight from Albany, NY to Chicago (ORD) and the costs associated with the two different programs.

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ALB2ORDAA

If I were to book this one-way ticket using AA miles, the cost is $12,500 miles plus a $75 ticketing fee (the mandatory 9/11 security fee is $5.60 making it $80.60). Now let’s see the price using British Airways Avios…..

ALB2ORDBA

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No $75 ticketing fee and only 7.5k Avios as opposed to the 12.5k AA miles that would have been required. It is important to note that if you have a connecting flight, it will cost double the Avios for a trip since BA charges 7.5k per segment. I’d still rather dish out 15k Avios rather than 12.5k AA miles with the $75 ticketing fee tacked on.

Using Singapore Krisflyer Miles to Book on United

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If I want to book a one-way flight to Chicago for this Friday using United miles, it’s 12.5k miles + $80.60

  • Similar to AA’s policy, United also charges a $75 ticketing fee for flights booked within 21 days of departure.
  • Singapore Airlines allows you to book via United up until 24 hours prior to departure if saver award redemptions are available on United.
  • Unlike the American Airlines example, this ticket cannot be booked online. You need to call Singapore Airlines reservations and they will book it for you. Just make sure you have a Singapore Krisflyer frequent flier account set up prior to calling.

Both British Airways and Singapore Airlines are transfer partners of Chase Ultimate Rewards, American Express Membership Points, and Starwood Preferred Guest. Singapore Airlines is also a transfer partner of Citi ThankYou points. If you are booking on United Airlines via Singapore miles, DO NOT transfer any points into Singapore Airlines until you have confirmed seat availability for your travel dates on United. Transfers into an airline’s frequent flier program are not reversible.

Lounge Review: United Club O’Hare Terminal 2

Lounge Review: United Club O’Hare Terminal 2

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On my way back to Albany, NY, I had about an hour and change of free time at O’Hare International Airport. As a United Explorer credit card holder, United gives me two complimentary passes to the United Club lounge every year during my cardmember anniversary. Without the passes, I’d have to pay $50 out of pocket for a day pass. In essence, the two United Club passes make up for the $95 annual fee even if I never used any other benefit from the card. So I figured I’d give it a shot.

 

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The United Club lounge in Terminal 2 is located in the F concourse. Once you enter the lounge, the staff at the front desk will take your pass, verify your boarding pass, and direct you to the escalators that lead to the concierge. There are many factors that I’ll look at when evaluating any airline lounge. The most heavily weighted factor in determining how I’ll rate a lounge is food. If the food is good, it can make up for shortcomings in many other areas. It happened to be breakfast time so off I went to check out the offerings……

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As you can see from the pictures, cantaloupes, honeydew melon, grapes, yogurt, and oatmeal.

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Bagels, white bread, and whole wheat bread with cream cheese, butter, and strawberry jam or grape jelly.  The fresh fruit was pretty good. The bagels? dry with the texture of sandpaper. They also had an espresso machine (not pictured) which gave you a few different choices of latte’s, cappuccino, hot chocolate, and mocha. I had the latte and it was pretty decent. There was also orange juice and watermelon infused water. In terms of the food selection, it was nothing special and certainly nothing that was memorable. So let’s move on to other areas of the lounge…..

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The common areas were very spacious and the decor was pretty nice. The lounge was clean, perfectly lit, and didn’t suffer from overcrowding that routinely plagues the United Club lounge in terminal 1.

 

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There is an abundance of power outlets and it seems that just about every seat has access to one. This is certainly not the case at the United Club lounges in Terminal 1 so good for United in addressing that here.

 

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The bar area was quiet at 8am as expected.  Very spacious, clean, and an appealing ambiance.

 

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This lounge also had free wifi with very good speeds. Perfect place to get work done if you have a layover or you’re there a bit early and have time to kill.

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I really want to like this lounge more than I do. It was comfortable, clean, spacious, great ambiance, not overcrowded, great wifi speeds, and had a very friendly staff. But the food was mediocre at best. And even that’s putting it kindly. I can’t justify or recommend paying $50 for a 1-day pass if the best thing they have going for them is great coffee and wifi. The only way I’d ever return is on a complimentary pass or if I booked an award ticket on business class and complimentary access came with it. On a scale of 1-5 with 5 being the best, I’d rate it a 3.2. If the food is ever on par with AMEX Centurion lounges, it would easily be a 4.5 or higher.

It is important to note that these passes do not work at United’s Polaris Lounge in Terminal 1 or any of the Polaris lounges that are due to open at Newark, San Francisco, Houston, D.C., Los Angeles (LAX), Hong Kong, Tokyo (Narita), and London (Heathrow) over the next year. For those lounges, you need to have a business class or first class ticket on a long-haul international flight. I’ve heard a lot of great things about that product and if I’m ever fortunate to experience it, I’ll share my review here.