Denied Boarding Due to Vaccination Requirements: A Cautionary Tale

Travel plans can fall apart for all kinds of reasons—mechanical issues, bad weather, or simple human error. This time, it was the latter. And for the first time, that error was mine.

After a brief stay in Colombia, my family and I were scheduled to fly from Medellín to Aruba with a short layover in Panama on Copa Airlines. I checked in on the Copa app without any issues and even had mobile boarding passes for everyone in my travel party. The app noted that documents would be checked and verified at the airport, but it didn’t specify which ones. I assumed it meant our passports and any visa requirements—knowing that U.S. travelers don’t need a visa for Aruba.

When we arrived at the airport, the check-in agent asked for proof of yellow fever vaccination. I told her we were from the U.S. and had only been in Colombia for four days—all of which were spent in Medellín, a city considered low risk for yellow fever. She calmly informed me that Colombia as a whole is classified as a high-risk yellow fever country, and anyone who has spent time there—even briefly—is required to show proof of vaccination to enter Aruba.

That’s when it hit me—I really messed this up. The agent was absolutely right. I had completely forgotten that even short stays in a high-risk country trigger the vaccination requirement, regardless of your citizenship. And even if I’d gotten vaccinated that morning—it was only 6:30 a.m.—it wouldn’t have helped. The yellow fever vaccine must be administered at least ten days before travel, which is the standard requirement for nearly all countries.

Even our layover in Panama posed a problem. The agent mentioned that Panama has, in the past, enforced the yellow fever requirement for passengers simply transiting through from Colombia.

At one point, I considered flying directly from Medellín to a U.S. city, staying there for six days, and then continuing on to Aruba. Upon digging further, I found that Aruba does allow entry without proof of vaccination if a traveler has spent at least six consecutive days in a non-risk country after visiting a high-risk one and has not developed symptoms of yellow fever during that time. But with our timeline, this wasn’t an option. And I wasn’t about to skirt any rules to make it happen.

Since our entire itinerary was booked on Copa, and all Copa flights to the U.S. transit through Panama, we couldn’t get back to the U.S. on that airline. The best we could hope for was for Copa to cancel the tickets and issue credit—which they did, although I’ll have to pay $75 per ticket to use the $1,400 in credit. The tickets were booked using Chase Ultimate Rewards points, but Copa treats those bookings as cash fares.

Thankfully, Medellín has several nonstop flights to the U.S., and Miami made the most sense—it allowed us to visit family and still gave the kids their much-anticipated beach time. We used American Airlines miles to book a one-way flight to Miami departing at 1:30 p.m. I also called Choice Hotels, and to their credit, they were extremely understanding. They refunded the points I used to book the Radisson Blu Aruba without charging a fee to reinstate them. A massive shoutout to their customer service team—they didn’t have to do that, and many programs would have forfeited the points for a missed first night.

I don’t blame Copa Airlines for my mistake, but it would’ve been helpful if their system reminded travelers of entry requirements—especially for vaccinations—when booking or checking in. Maybe I became too comfortable during the COVID travel era, when we were constantly reminded of requirements for testing and vaccines.

One of the more surprising parts of this experience happened shortly after I walked away from the check-in counter. About 10 minutes later, a man approached me and asked—via Google Translate—if I needed a yellow fever vaccine. I have no idea how he knew, but I suspect he was somehow connected to someone at the Copa counter. He offered to get vaccine paperwork for my whole family for $50. I declined and told him we were heading back to the U.S. I strongly advise against going down that route. Faking health documents can get you banned for life—or worse, arrested in a foreign country. It’s not worth the risk.

As a pharmacist who regularly counsels patients on international travel vaccines, there’s definitely some embarrassment in having overlooked such a simple, but critical, requirement. Let this be a lesson: even if you’re an American and your trip started in the U.S., once you enter a high-risk country—even for a few days—you are subject to the destination country’s health regulations. Always do your homework before booking travel to a second country.

The point of this website is to help people travel smarter, and that includes sharing when things go completely wrong. If this experience helps even one person avoid the same mistake, it’s worth telling.

Lastly, I want to acknowledge how fortunate we are. In the broader context of what’s happening around the world, this was a classic “first-world problem.” It’s a privilege to even have travel plans fall apart. If this is the worst thing we have to deal with, we’re still incredibly lucky.

PointsYeah- The Best Free Search Tool for Award Travel

PointsYeah- The Best Free Search Tool for Award Travel

What is PointsYeah?

For those of you who have a stash of credit card points but are unsure how to utilize them, this post serves as an introduction to one of my favorite free tools for booking award travel. The website, PointsYeah.com, features a search function that allows you to find award tickets on various airlines, as well as a pathway for transferring them. If you hold a premium credit card that enables you to transfer points directly to airlines (Chase Sapphire Preferred or Reserve, Capital One Venture or Venture X, AMEX Platinum, Gold, or Green, to name a few), PointsYeah becomes even more valuable.

The search is easy to use and offers twenty different filters to narrow your search. If you have a specific date and location in mind, the process is straightforward: simply input the departure and arrival cities along with the planned travel date. If you have some flexibility, you can input a range of four days that you’re willing to travel (eight days if you pay for the premium membership). The search results will populate the cheapest redemption available on those days. You can also filter the search results to show only business class and first class award availability. If you’re looking for premium cabin redemptions on long-haul flights, I recommend being flexible with your departure date. You also set up email alerts, which will notify you when seats become available or when the price of an award booking drops.

What Makes PointsYeah Unique From Other Search Tools

The feature that really sets PointsYeah apart from other award booking search sites is the Day Dream Explorer function. You can use this function to broaden your search and see how far your points will take you. For example, if you’re open to traveling to any part of the world, input “anywhere” in the destination tab. This will populate a lengthy list of award redemptions from your departure city to cities worldwide. If you have multiple cities within a region on your bucket list, type your departure city and the area of interest (Europe, for example) in the search bar. The Day Dream Explorer function will provide the best redemption options for flights from your departure city to multiple destinations within Europe. Here is an example of a Day Dream Explorer Search from Chicago to Europe:

If you are interested in a particular type of destination (beach, mountains, golf, city, etc), the Day Dream Explorer Function can help you find award seats to those types of destinations as well.

You also have the option to broaden your search if you are willing to take a positioning flight (for example, flying from Chicago to Seattle to position yourself for a business class award redemption to Tokyo via Seattle). In that case, you can use Dream Explorer and input USA to Asia in the search bar. This will populate the best available award redemptions that pair two cities between the two continents. From my experience, if you input USA under departure and Europe as the arrival, the cheapest redemption options will mostly be from East Coast cities such as New York City, Boston, Washington D.C., Miami, and Atlanta as well as Midwest cities that are hubs to one or more of the legacy carriers (Chicago, Minneapolis, and Detroit). You may see Los Angeles and Seattle, but the number of flights and dates will be limited.

Alternatively, the best redemption options to Eastern Asia will mostly be from U.S. West Coast cities, such as Los Angeles, San Francisco, Seattle, and San Diego. You can filter your results by specific departure or arrival times, number of seats, non-stop flights, and more.

You can also search for award redemptions for major hotel programs such as Hilton, Hyatt, IHG, and Marriott. As a general rule, the only hotel program worth transferring points into is Hyatt, which can be done via Chase Ultimate Rewards or BILT. I do not recommend transferring Chase points to IHG or Marriott unless you are topping off your loyalty account to make a booking (you have 97,000 Hilton points and you need 100,000 points to get an extra night. It’s worth it in this scenario). AMEX also offers the option to transfer Membership Rewards points to hotel chains such as Choice, Hilton, and Marriott, and occasionally provides a transfer bonus to both. Even with the bonus, it’s usually not the best use of points if you are trying to extract maximum value. Although it may not be for everyone, I have found significant value on multiple occasions when transferring from American Express to Choice Hotels. If the ultimate goal is to conserve cash, and that is the priority above all else, then redeem the points for cash or a statement credit.

Review: Renting a Car With Turo

Review: Renting a Car With Turo

I decided to give Turo a shot during my recent trip to The Big Island of Hawaii since car rental prices for a five-day trip were ridiculously expensive. When I entered my travel dates on Kayak, the cheapest rate I found was $568 for a Ford Fiesta. Having a car on The Big Island is almost necessary if you don’t plan on spending your entire time on a resort because the island is bigger than all the other Hawaiian islands combined. If you’re staying near one of their two major towns, Kona or Hilo, on opposite sides of the island, the driving time to get from one to another is about two hours. Hawaii Volcanoes National Park is closer to Hilo and a two-hour drive from Kona without stopping. The time will increase significantly if you stop at viewpoints and other points of interest along the way (you really should). You can also take the mass transit bus, but it’s more than 3 hours each way, and you’ll regret not being able to stop at places along the way. But man, $568 for a Ford Fiesta. I was looking for a compact car with great gas mileage and comfortably fit an infant car seat, such as a Honda Civic or Toyota Corolla. Those types of cars were going for $615 for five days, and since my goal was not to offset my savings on my flight (I redeemed AA miles) by splurging on a car rental, I turned to Turo and saw what they offered.

 Booking Process

Turo markets itself as the Airbnb for cars. Regular people make their cars available to rent, and you can often get luxury cars or convertibles for the price of a standard car at a rental company like Hertz. I found a compact car (Dodge Dart) going for $280 for 5 days on Turo, and the car owner had a near-perfect rating with over 30 reviews.  I booked the Dodge Dart, which included 500 miles (an extra 45 cents/mile if I went over), and bought their standard insurance coverage for $10 daily. Even after adding that to the rental cost, it was still significantly cheaper than the standard car rental agencies offered.   It is important to note that credit card companies will not cover damage on car rentals from Turo. If you decide not to purchase any of Turo’s three tiers of collision coverage, you will be liable for any damages.

                                     Picking Up The Car

Before departing DFW for our flight to Kona, I gave the car owner our flight info, and he responded immediately with directions on how to get the car. Once we landed, he sent me a video that showed me where the car was parked in the airport parking lot and how to walk over to the parking lot. It was right across the street from the baggage claim with the keys in the glove compartment. No lines, no waiting, no hassle. Since he took a ticket to get the car into the parking lot, he told me to pay the total amount upon exiting and keep the receipt. That fee would be reimbursed. He also gave me his cellphone number and told me to give him a call in case any issues would arise.

The Dodge Dart I rented was big enough to fit two suitcases in the trunk and had plenty of space to install the base of the car seat and the car seat itself. Gas was $3.62/gallon for regular, so having a fuel-efficient car was optimal since I knew I’d be driving at least 450 miles in the 5 days we were there. I drove 494 miles, most of that being the round-trip from Waikoloa to Hawaii Volcanoes National Park. Everything worked as it should, and the AC was very cool and needed for the mid-80s temperatures.

Returning The Car

We were set to return our car to the airport parking lot by 8 p.m., but our flight was closer to midnight. Our car owner (Anthony) said it wouldn’t be a problem if we returned the car at 10:15 pm so we would not have to spend close to four hours at the airport. I got to the airport parking lot, pulled out a ticket, and parked near the same area where I picked it up. I took a picture of the car and texted it to show him where it was parked. This was basically the “checkout” process. The picking up and dropping off process may differ with every car owner. I was very happy with my experience renting from Turo as it saved me both time and money. Turo can be a great alternative to a traditional car rental, especially if you’re going to a destination with high demand.

How to Avoid Ticketing Fees on Last Minute Award Redemptions

How to Avoid Ticketing Fees on Last Minute Award Redemptions

For all you last-minute travelers/procrastinators, there are many frequent flier programs that penalize travelers if they book an award redemption close to the departure date. For example, if you book a ticket using miles on either American or United and your departure date is less than 21 days away, you will have to pay a $75 ticketing fee. Sometimes this fee will wipe out the value of a redemption and on the rare occasion, it will be more than the entire cost of the ticket were you to pay in cash. Delta doesn’t charge a ticketing fee but will charge additional 5k points per one way ticket (and even more for business class). Alaska Airlines does not charge a close-in ticketing fee and neither does JetBlue.  Southwest does not charge a ticketing fee but the number of miles required will increase significantly. If you have status with an airline, that might be enough to skirt around the close-in booking fees. There are a couple of ways to bypass the close-in fee and I’ll demonstrate how.

Using British Airways to Book on American Airlines

  • I talked about the benefits of using British Airways Avios to book on American Airlines here.
  • One valuable aspect of British Airways Avios is the ability to redeem it on American Airlines as close to a few hours prior to departure.
  • British Airways has a distance based chart so certain redemptions can be made using fewer miles.
  • If economy saver award tickets are available on AA.com, they will usually be accessible through British Airways.

Here is an example of the exact same flight from Albany, NY to Chicago (ORD) and the costs associated with the two different programs.

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If I were to book this one-way ticket using AA miles, the cost is $12,500 miles plus a $75 ticketing fee (the mandatory 9/11 security fee is $5.60 making it $80.60). Now let’s see the price using British Airways Avios…..

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No $75 ticketing fee and only 7.5k Avios as opposed to the 12.5k AA miles that would have been required. It is important to note that if you have a connecting flight, it will cost double the Avios for a trip since BA charges 7.5k per segment. I’d still rather dish out 15k Avios rather than 12.5k AA miles with the $75 ticketing fee tacked on.

Using Singapore Krisflyer Miles to Book on United

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If I want to book a one-way flight to Chicago for this Friday using United miles, it’s 12.5k miles + $80.60

  • Similar to AA’s policy, United also charges a $75 ticketing fee for flights booked within 21 days of departure.
  • Singapore Airlines allows you to book via United up until 24 hours prior to departure if saver award redemptions are available on United.
  • Unlike the American Airlines example, this ticket cannot be booked online. You need to call Singapore Airlines reservations and they will book it for you. Just make sure you have a Singapore Krisflyer frequent flier account set up prior to calling.

Both British Airways and Singapore Airlines are transfer partners of Chase Ultimate Rewards, American Express Membership Points, and Starwood Preferred Guest. Singapore Airlines is also a transfer partner of Citi ThankYou points. If you are booking on United Airlines via Singapore miles, DO NOT transfer any points into Singapore Airlines until you have confirmed seat availability for your travel dates on United. Transfers into an airline’s frequent flier program are not reversible.

Getting the Dreaded SSSS On Your Boarding Pass

Getting the Dreaded SSSS On Your Boarding Pass

Traveling using frequent flier miles and points certainly has many advantages, such as making business class travel attainable for the casual traveler, and regardless of the ticket class you purchased, you’re saving money compared to booking with cash. However, there are instances where you might book using points from one airline in getting to your destination and use points for a different airline during your return. As far as I can remember, I haven’t ever used miles for the same airline going and coming back. For example, I’ve flown on United miles going to Europe while flying on American miles coming back multiple times. I minimized the miles expenditure by planning my itinerary this way. The only issue? Booking international tickets one way will increase the likelihood of getting the dreaded SSSS on your boarding pass. SSSS stands for secondary selective screening selection. For me, the biggest giveaway that I’ll end up with SSSS on my boarding pass on the return trip is when I’m unable to check in for my flight 24 hours before takeoff. The mobile app will have some variation of the same message, “check-in unavailable,” or I’ll get an error message.  For a traveler who is designated SSSS, the only way to check in is at the ticketing counter at the airport. When you receive your boarding pass at the airport, the capitalized SSSS will be highlighted by the ticketing agent. Once you are in line and the customs officer scans your boarding pass, a red light will flash, or there will be a beeping sound, alerting the agent of your SSSS designation.  It’s also important to note that other factors may also be in play. Your name (someone with the same name or similar may be on the watch list), the region you are traveling to and from, and your citizenship status could all play a role.

 

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My SSSS designation from Dubai to NYC last summer

 

Every country differs in its protocol for conducting secondary screening. In Reykjavik, Iceland, I was taken to a separate room, and all the contents of my carry-on bag were removed. All electronics were swabbed and scanned, and the procedure was completed in 10 minutes. The personnel were friendly and explained what they would do in advance. In San Jose, Costa Rica, the security personnel gave me a pat down and searched my bag right at the gate. I hated this experience since almost everyone on my Southwest flight headed to Baltimore was already in the waiting area. 170 pairs of eyeballs glaring at me as one agent thoroughly searched and swabbed my backpack and all its contents while the other gave me a thorough pat down.

There are also instances where you might get SSSS on your boarding pass when traveling domestically. This occurred in 2015 when my wife and I returned from Istanbul, Turkey. Istanbul was deemed a high-risk travel area then, and anyone returning home from that area was getting SSSS on their boarding pass for the ensuing months. Upon returning, my wife and I had a domestic flight from Chicago (ORD) to NYC (LGA), a flight we had taken countless times. This time, we both received the SSSS on our boarding pass, much to our surprise. The TSA officer asked if we had been anywhere recently. I told him we were in Istanbul the prior week, and he explained that everyone returning from that region was being selected for secondary screening. He wasn’t wrong; even people with TSA Pre-check and Global Entry were flagged from secondary screening. In this instance, we were both given thorough pat downs (more like a massage) and had every electronic device swabbed and scanned. Our laptops had to be taken out and powered on. Even The Points Guy (Brian Kelly) had a similar experience upon returning from Turkey around that same time.If you get an SSSS on your ticket, be cooperative and understand that the security personnel are just following protocol and doing their jobs. It will make the process easier and quicker, and you’ll be on your way a lot sooner.

Using Social Media to Resolve Flight Disruptions

Using Social Media to Resolve Flight Disruptions

If you find yourself in a situation where your flight is delayed, cancelled, or your connecting flight is in jeopardy due to a delay, try using Twitter for assistance. A few months back, my wife’s flight from Albany to Atlanta was delayed by 35 minutes. Normally this is nothing more than a minor inconvenience. However, since her flight had a tight connection window of only 50 minutes to continue on from Atlanta to Dallas (Love Field), she was more than likely going to miss that flight. I was flying from NYC- Love Field and we booked so that we would land around the same time. Unfortunately, my wife’s connecting flight was the last flight from Atlanta to Love Field. Luckily for her, there was still a later flight from Atlanta to Dallas-Fort Worth and I would just drive over from Love Field and pick her up. I tweeted Delta and asked if they can put her on that flight. Delta responded back on Twitter and confirmed that they saved her a seat on that flight.

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That simple. This saved me the hassle of being put on hold and pressing God knows how many numbers to find someone that would help. Kudos to Delta for their fast response and helping us avoid what could have been a pretty ugly experience. So if you find yourself in a similar situation and need a contingency plan ASAP, social media might end up working better than the old fashioned customer service number. Just about every U.S. airline has a dedicated social media team for this purpose and even the airline that was slow to embrace it (Spirit Airlines) has finally embraced social media to assist customers.

 

Using Ibotta for Uber, Hotels, and More

Using Ibotta for Uber, Hotels, and More

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Of all the apps I have downloaded on my phone, there isn’t a single one that’s as rewarding as Ibotta. If you already have it downloaded and regularly use it, you know how it works. If you’ve never heard of Ibotta, I’ll introduce it and show you how you can benefit from your routine shopping. It’s available for both Android and iOS.

Ibotta rewards you in two different ways. The first requires you to upload your receipt from one of their listed retailers. Among them are Whole Foods, Target, Walmart, Jewel-Osco, Pathmark, Mariano’s, etc.  For example, Walmart will have tons of different grocery or household items that will be eligible for cashback in a given week. If you purchase those items and unlock them on the Ibotta app, you get whatever the cashback is for that particular item. Here is example of some of the breakfast items listed this week at Walmart:

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Clothing retailers work the same way. Until November 2nd, you can make a purchase at H&M, upload your receipt and you get 15% cash back. The purchase would have to be made in-store.

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The other way Ibotta rewards you is by using their app to launch another app and then making a purchase. For example if you click on Uber via Ibotta, it will automatically launch the Uber app that’s already downloaded on your phone. For every ride you take, you get a dollar back:

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The same goes for travel websites such as Hotels.com, Booking.com, Hotwire.com, etc. For these websites, you typically get between 4-6% back on your total cost.

 

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Make sure you have the apps for any of the above downloaded prior to making a booking. Ibotta will credit you the cashback once you have completed your hotel stay.

 

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Once you have $20, you can cash out via Paypal or Venmo. You could also select gift cards to retailers such as Amazon or Target.

You could also double dip using this app. For example, Walmart sells Hotels.com gift cards. You could use your Chase Freedom credit card to buy the gift card from Walmart and that will get you 5 points per dollar (Walmart is a 5x quarterly category for Chase Freedom this quarter). You can then make your booking on Hotels.com by launching the app via Ibotta and get an additional 5% back. Regardless of where you shop or travel, Ibotta has something that can benefit just about everyone. If you don’t already have Ibotta and you use my link to sign up, you get $10 back after uploading your first receipt or making your first purchase using the app. —->  https://ibotta.com/r/xq3zkq

As always, thanks for reading.

My Experience with AirHelp for a Delayed Flight to London

My Experience with AirHelp for a Delayed Flight to London

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For those of you who have experienced a non-weather related flight cancellation or a delay of 3+ hours on a flight to or from Europe over the last 3 years, you might want to visit http://www.airhelp.com and see if you are eligible for compensation. On a flight from New York City to London back in May of 2015, my flight on Norwegian Airlines was delayed for 5+ hours. When I inquired about the reason for the delay, they said it was due to a scheduling error and not having a pilot available to fly the aircraft. I thought it was a pretty ridiculous excuse for a reputable airline such as Norwegian not to have a pilot available. A few months prior, I had heard about AirHelp and I thought I would give them a shot and have them process my claim. AirHelp has lawyers that process your claim for you in European courts. If the judge awards you monetary compensation (this can be as high as 680 euros), they take half of that (25% service fee and 25% legal fee) and directly deposit the rest into your bank account via Payoneer. If you are not awarded anything, they don’t collect. Classic case of zero risk, high reward. I emailed them my flight info and the reason Norwegian gave me for the delay. They told me right away that cases similar to mine were awarded compensation greater than 90% of the time. They were transparent throughout the entire process and kept me updated on where the case stood. About 14 months after I initially contacted them, AirHelp informed me via email that the judge ruled in my favor and I had been awarded 600 euros. In a funny twist, I received an email from Norwegian Airlines just 2 days later. They were offering me 150 euros as compensation along with an apology (lol, apologizing 14 months later). I immediately contacted AirHelp and they informed me not to accept anything. Norwegian was trying to give me a low-ball offer hoping that I would accept it and reduce their liability. I declined Norwegian’s offer and AirHelp transferred $328 into my bank account via Payoneer 4 business days later. Although the process took a while, there was very little effort in my part to collect the compensation. I paid $397 for the one way flight to Europe so the compensation covered more than 80% of that cost. If not for AirHelp, I certainly was not going to go through the hassle of filing a claim in Europe. If you have experienced a delay of 3+ hours transiting to or from Europe, the image below will guide you on whether you should pursue a claim. You will also find all the info you need on http://www.airhelp.com. You certainly have nothing to lose and they’ll inform you on whether your claim is worth pursuing in court.

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It’s unfortunate that the U.S. doesn’t have similar laws that would offer consumers the same level of protection for delayed and cancelled flights. We have our own air carriers that are chronically late and will continue to be late until punitive measures are put in place.  As of right now, the worst that can happen to them are a few negative yelp reviews.