Review: Capital One Lounge at JFK, New York

Review: Capital One Lounge at JFK, New York

On a recent flight from New York City to London, we had the chance to check out the new Capital One Lounge at JFK International Airport. It’s located in Terminal 4 near the B gates and is open 24 hours a day—making it a great spot to relax, no matter how early or late your flight is.

Access is complimentary for Capital One Venture X personal and business cardholders. Currently, through February 1, 2026, cardholders can bring two guests for free. However, starting after that date, only primary cardholders who spend $75,000 or more in a calendar year will continue to receive complimentary access, which could limit the lounge’s appeal for many travelers and significantly reduce the card’s value proposition. If cardholders want to pay for guest access, they can do so at a discounted rate of $45 per person ($90 per person is the rate for non-cardholders).

When we visited, the lounge had only been open for a few days, so it was still working through a few minor growing pains.

Upon arrival, we were warmly greeted by the front desk staff, who welcomed us into the lounge. They scanned our boarding passes, verified our credit cards, and gave us a quick overview of the amenities—including directions around the space and instructions for ordering from the dine-in menu. The lounge has all the usual Capital One perks—grab-and-go snacks and drinks, dine-in menu, shower suites, dedicated password-protected Wi-Fi, and a parents’ room. The parents’ room is stocked with diapers, wipes, bibs, bottle warmers, and comfortable seating for feeding your child. No other lounge network accommodates parents with young children to this extent. Capital One gets high marks here.

The lounge offers a bodega-style espresso bar, giving the lounge an NYC feel, with hand-rolled bagels from Ess-a-Bagel, espresso from Bean & Bean Coffee Roasters, and La Colombe cold brew.

Capital One offers its dishes in small plate portions, and I had the Mac & Cheese, Roasted Heirloom Tomato Crostini, Wild Arugula Panzella Salad, and the Rustic White Bean & Spinach Soup. Everything was so flavorful and delicious, and having the small plate portions allowed me to comfortably try multiple items. They frequently replenish their items, and I never had to wait more than a few minutes if something was out.

Although it wasn’t open during our visit, the lounge also features a cheesemonger station where guests can sample a variety of gourmet cheeses. There’s plenty of space to relax, and during our time there, the lounge was only about 60% full.

For families, there are two private rooms available by reservation. You simply scan a QR code to join the waitlist and receive a text when your room is ready. Unfortunately, both rooms were occupied for the duration of our stay, so we didn’t get a chance to check them out.

Unlike most other lounge networks, Capital One offers a convenient “grab-and-go” option, letting guests take food with them for the flight. The selection can vary, but typically includes pre-made sandwiches, yogurt parfaits, fruit cups, salads, bottled water, and more.

The lounge offers nice views of the tarmac, and if you’re an AvGeek, you will consistently spot larger widebody aircraft such as the Airbus A380 and Boeing 747. The Wifi speed wasn’t terrible, but I think Capital One can improve upon the 16.7 Mbps download speed when other lounges around the country are surpassing 100 Mbps. This lounge also has shower suites, and they can be reserved in advance.

Conclusion

Overall, this is an excellent addition to JFK, giving travelers in Terminal 4 another strong option alongside the Centurion Lounge, Chase Sapphire Lounge, and others. For those traveling with an infant, the family-friendly amenities show that Capital One has gone the extra mile to make life easier for parents of very young children. The downside is that Capital One Venture X personal and business cardholders only have until February 1, 2026, before a $75,000 annual spend requirement kicks in for complimentary guest access.

Denied Boarding Due to Vaccination Requirements: A Cautionary Tale

Travel plans can fall apart for all kinds of reasons—mechanical issues, bad weather, or simple human error. This time, it was the latter. And for the first time, that error was mine.

After a brief stay in Colombia, my family and I were scheduled to fly from Medellín to Aruba with a short layover in Panama on Copa Airlines. I checked in on the Copa app without any issues and even had mobile boarding passes for everyone in my travel party. The app noted that documents would be checked and verified at the airport, but it didn’t specify which ones. I assumed it meant our passports and any visa requirements—knowing that U.S. travelers don’t need a visa for Aruba.

When we arrived at the airport, the check-in agent asked for proof of yellow fever vaccination. I told her we were from the U.S. and had only been in Colombia for four days—all of which were spent in Medellín, a city considered low risk for yellow fever. She calmly informed me that Colombia as a whole is classified as a high-risk yellow fever country, and anyone who has spent time there—even briefly—is required to show proof of vaccination to enter Aruba.

That’s when it hit me—I really messed this up. The agent was absolutely right. I had completely forgotten that even short stays in a high-risk country trigger the vaccination requirement, regardless of your citizenship. And even if I’d gotten vaccinated that morning—it was only 6:30 a.m.—it wouldn’t have helped. The yellow fever vaccine must be administered at least ten days before travel, which is the standard requirement for nearly all countries.

Even our layover in Panama posed a problem. The agent mentioned that Panama has, in the past, enforced the yellow fever requirement for passengers simply transiting through from Colombia.

At one point, I considered flying directly from Medellín to a U.S. city, staying there for six days, and then continuing on to Aruba. Upon digging further, I found that Aruba does allow entry without proof of vaccination if a traveler has spent at least six consecutive days in a non-risk country after visiting a high-risk one and has not developed symptoms of yellow fever during that time. But with our timeline, this wasn’t an option. And I wasn’t about to skirt any rules to make it happen.

Since our entire itinerary was booked on Copa, and all Copa flights to the U.S. transit through Panama, we couldn’t get back to the U.S. on that airline. The best we could hope for was for Copa to cancel the tickets and issue credit—which they did, although I’ll have to pay $75 per ticket to use the $1,400 in credit. The tickets were booked using Chase Ultimate Rewards points, but Copa treats those bookings as cash fares.

Thankfully, Medellín has several nonstop flights to the U.S., and Miami made the most sense—it allowed us to visit family and still gave the kids their much-anticipated beach time. We used American Airlines miles to book a one-way flight to Miami departing at 1:30 p.m. I also called Choice Hotels, and to their credit, they were extremely understanding. They refunded the points I used to book the Radisson Blu Aruba without charging a fee to reinstate them. A massive shoutout to their customer service team—they didn’t have to do that, and many programs would have forfeited the points for a missed first night.

I don’t blame Copa Airlines for my mistake, but it would’ve been helpful if their system reminded travelers of entry requirements—especially for vaccinations—when booking or checking in. Maybe I became too comfortable during the COVID travel era, when we were constantly reminded of requirements for testing and vaccines.

One of the more surprising parts of this experience happened shortly after I walked away from the check-in counter. About 10 minutes later, a man approached me and asked—via Google Translate—if I needed a yellow fever vaccine. I have no idea how he knew, but I suspect he was somehow connected to someone at the Copa counter. He offered to get vaccine paperwork for my whole family for $50. I declined and told him we were heading back to the U.S. I strongly advise against going down that route. Faking health documents can get you banned for life—or worse, arrested in a foreign country. It’s not worth the risk.

As a pharmacist who regularly counsels patients on international travel vaccines, there’s definitely some embarrassment in having overlooked such a simple, but critical, requirement. Let this be a lesson: even if you’re an American and your trip started in the U.S., once you enter a high-risk country—even for a few days—you are subject to the destination country’s health regulations. Always do your homework before booking travel to a second country.

The point of this website is to help people travel smarter, and that includes sharing when things go completely wrong. If this experience helps even one person avoid the same mistake, it’s worth telling.

Lastly, I want to acknowledge how fortunate we are. In the broader context of what’s happening around the world, this was a classic “first-world problem.” It’s a privilege to even have travel plans fall apart. If this is the worst thing we have to deal with, we’re still incredibly lucky.

PointsYeah- The Best Free Search Tool for Award Travel

PointsYeah- The Best Free Search Tool for Award Travel

What is PointsYeah?

For those of you who have a stash of credit card points but are unsure how to utilize them, this post serves as an introduction to one of my favorite free tools for booking award travel. The website, PointsYeah.com, features a search function that allows you to find award tickets on various airlines, as well as a pathway for transferring them. If you hold a premium credit card that enables you to transfer points directly to airlines (Chase Sapphire Preferred or Reserve, Capital One Venture or Venture X, AMEX Platinum, Gold, or Green, to name a few), PointsYeah becomes even more valuable.

The search is easy to use and offers twenty different filters to narrow your search. If you have a specific date and location in mind, the process is straightforward: simply input the departure and arrival cities along with the planned travel date. If you have some flexibility, you can input a range of four days that you’re willing to travel (eight days if you pay for the premium membership). The search results will populate the cheapest redemption available on those days. You can also filter the search results to show only business class and first class award availability. If you’re looking for premium cabin redemptions on long-haul flights, I recommend being flexible with your departure date. You also set up email alerts, which will notify you when seats become available or when the price of an award booking drops.

What Makes PointsYeah Unique From Other Search Tools

The feature that really sets PointsYeah apart from other award booking search sites is the Day Dream Explorer function. You can use this function to broaden your search and see how far your points will take you. For example, if you’re open to traveling to any part of the world, input “anywhere” in the destination tab. This will populate a lengthy list of award redemptions from your departure city to cities worldwide. If you have multiple cities within a region on your bucket list, type your departure city and the area of interest (Europe, for example) in the search bar. The Day Dream Explorer function will provide the best redemption options for flights from your departure city to multiple destinations within Europe. Here is an example of a Day Dream Explorer Search from Chicago to Europe:

If you are interested in a particular type of destination (beach, mountains, golf, city, etc), the Day Dream Explorer Function can help you find award seats to those types of destinations as well.

You also have the option to broaden your search if you are willing to take a positioning flight (for example, flying from Chicago to Seattle to position yourself for a business class award redemption to Tokyo via Seattle). In that case, you can use Dream Explorer and input USA to Asia in the search bar. This will populate the best available award redemptions that pair two cities between the two continents. From my experience, if you input USA under departure and Europe as the arrival, the cheapest redemption options will mostly be from East Coast cities such as New York City, Boston, Washington D.C., Miami, and Atlanta as well as Midwest cities that are hubs to one or more of the legacy carriers (Chicago, Minneapolis, and Detroit). You may see Los Angeles and Seattle, but the number of flights and dates will be limited.

Alternatively, the best redemption options to Eastern Asia will mostly be from U.S. West Coast cities, such as Los Angeles, San Francisco, Seattle, and San Diego. You can filter your results by specific departure or arrival times, number of seats, non-stop flights, and more.

You can also search for award redemptions for major hotel programs such as Hilton, Hyatt, IHG, and Marriott. As a general rule, the only hotel program worth transferring points into is Hyatt, which can be done via Chase Ultimate Rewards or BILT. I do not recommend transferring Chase points to IHG or Marriott unless you are topping off your loyalty account to make a booking (you have 97,000 Hilton points and you need 100,000 points to get an extra night. It’s worth it in this scenario). AMEX also offers the option to transfer Membership Rewards points to hotel chains such as Choice, Hilton, and Marriott, and occasionally provides a transfer bonus to both. Even with the bonus, it’s usually not the best use of points if you are trying to extract maximum value. Although it may not be for everyone, I have found significant value on multiple occasions when transferring from American Express to Choice Hotels. If the ultimate goal is to conserve cash, and that is the priority above all else, then redeem the points for cash or a statement credit.

Review: Delayed Flight, Lost Bags, and Poor Communication- Our Forgettable Experience with Ryanair

Review: Delayed Flight, Lost Bags, and Poor Communication- Our Forgettable Experience with Ryanair

Background

On a recent trip to Morocco, my family and I were scheduled to fly via Ryanair from Fes, Morocco, to Marrakesh, Morocco.  For those of you not familiar with Ryanair, they are the Spirit Airlines of Europe and the pioneer of the low-cost carrier model. When you book Ryanair, you should be informed that you’re getting a bare-bones flying experience at a very low cost to get you from point A to point B. They operate a very successful business due to their cheap airfare and vast network that has them operating several routes with little to no non-stop competition. I knew of the horror stories regarding Ryanair since the internet has Reddit pages and YouTube videos of travelers giving details about their experiences. Ryanair is the only airline that serves non-stop flights between Fes and Marrakesh, and it has prioritized expanding its service within Morocco. Had there been a competitor (I’m shocked Royal Air Maroc, the national airline of Morocco, does not serve this route), I would have paid more or redeemed more miles to avoid flying Ryanair. These two cities don’t link via high-speed rail yet, so that was not an option. Unfortunately, this left us with two options: take the seven-hour car ride with three kids or book with Ryanair and incur the risks of using their service. The tickets for the one-way flight were only 17 Euros, so even after paying for two checked bags and priority boarding, it was still a great deal. I thought it was a risk worth taking.

Continue reading “Review: Delayed Flight, Lost Bags, and Poor Communication- Our Forgettable Experience with Ryanair”

Why The United MileagePlus Explorer Card is a Keeper

Why The United MileagePlus Explorer Card is a Keeper

 

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The Chase MileagePlus Explorer card is a card I have kept for six years running.  Initially, I kept the card mainly to avoid the checked bag fee, especially as our family continued to grow with little ones, and checking in bags became unavoidable.  Some benefits have remained in place, such as two United Lounge passes that Chase gives yearly upon renewing the card and priority boarding.  These perks have further appeal in the realm of basic economy, and having an airline credit card assures you of being allowed to carry a bag that can be checked in or carried on (if you book a basic economy fare). What happens if you don’t have an airline-branded credit card and book the basic economy fare? You can only bring a bag that can fit under your seat. Anything that goes into the overhead bins would have to be paid for, and airlines are starting to enforce this policy at the gate.

Many airline credit cards are popular for churning. This means you sign up and get approved for the card, rack up the bonus miles after hitting the minimum spend threshold, and cancel the card within a year.  Then you can apply those miles to that destination you’ve been saving up for. Since I find myself traveling between Chicago and the East Coast several times a year, I’ve held on to the United MileagePlus Explorer card as well as the Citi American AAdvantage Platinum to save on baggage fees and for the convenience of priority boarding (on super busy routes such as LGA to ORD, it assures overhead bin space). If there was only one credit card you wanted to pay an annual fee for, I wouldn’t recommend an airline-branded card since you’re married to that one airline if you want to reap the benefits. A credit card such as the Chase Sapphire Preferred or Reserve would be the better option since you have multiple airlines whose frequent flier programs you can utilize via transfer. But if you’re willing to pay for two cards and you live near a United hub (Chicago, D.C., Houston, Denver, San Francisco, Newark/NYC, and Los Angeles), the United MileagePlus Explorer credit card might be one of the most appealing airline-branded credit cards available. In addition to the benefits I outlined above, United offers exclusive mileage redemptions to card members only.

I used an example itinerary from Chicago (ORD) to Cancun from July 29th to August 4th. In both instances, we’re going to use award redemptions. The first example is the redemption available to Chase United MileagePlus credit card holders.

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This is the segment from Chicago to Cancun. Two non-stop options, worth 17.5k miles, are available exclusively with the MileagePlus credit card.

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These are the options for the return. Three non-stop options if you hold the credit card. 35k miles for the roundtrip for one passenger.

Now let’s look at redemption availability if you want to book this same trip using United Miles, but don’t hold the United MileagePlus Explorer credit card:

UAOrd2Cun
If you want the non-stop option, it will cost 25k miles rather than the 17.5k miles seen above.

 

UAOrd2Cun1stop
They have one 17.5k redemption to get to Cancun, but look at that disgusting itinerary. Not only are you departing at 6 a.m., but you have to switch airports in D.C. By the time you’re in Cancun, you’re spent.
UACun2ORd
The return trip to Chicago would cost 25k miles. There is no 17.5k option available for the return.

As you can see in the example above, having the Chase MileagePlus Explorer card means you’re using only 35k miles (plus the applicable taxes) with the benefit of having a non-stop flight on both legs of the journey. Without it, you’re using, at a minimum, 42.5k miles, and likely 50k miles if you want to have a non-stop each way and a productive first day in Cancun. How much is that 15k miles savings worth? The Points Guy values each United mile at 1.5 cents. 1.5 x 15k = $225. This is just an estimate, but even if you value it a bit lower, it becomes obvious that the miles you saved by having the card are worth far more than the annual fee of $95 you’d be paying to keep the card. Again, this card isn’t for everyone; travelers who live near a United hub would benefit the most. If you are a Chase Sapphire Preferred/Chase Sapphire Reserve cardholder and find yourself transferring Ultimate Rewards points into United often, pairing the MileagePlus Explorer card with either of them only enhances their value.

 

 

Photo source: http://www.chase.com

 

Review: Polaris Lounge Chicago O’Hare International Airport

Review: Polaris Lounge Chicago O’Hare International Airport

On a recent trip to Portugal, my wife and I had the privilege of visiting the Polaris Lounge in Chicago. The lounge was unlike any other airline premium airport lounge we had ever visited in the United States. Before United launched Polaris Lounges in the U.S., American carriers did not have a product that could compete with the business-class lounges of Qatar Airlines, Etihad, Emirates, Cathay Pacific, Singapore Airlines, etc. United has expanded this product to San Francisco, Newark, Houston, Los Angeles, and Washington Dulles. Many travel experts and bloggers consider Polaris Lounges among the best airport lounges in the U.S.

Continue reading “Review: Polaris Lounge Chicago O’Hare International Airport”

Review: The Langham, New York City

Review: The Langham, New York City

 

This was my second time staying at the Langham in NYC, but my first time staying at the Langham as an AMEX Platinum cardholder—a whole new experience! Don’t get me wrong, I had a great first stay; it was what I expected for a 5-star hotel; however, as an AMEX Platinum cardholder, I felt like the experience was so much better. One of the card’s benefits is a $200 credit for booking hotels that are part of Fine Hotels & Resorts or The Hotel Collection. When I checked in, the staff immediately upgraded me to an executive suite with a kitchen on the 21st floor. Along with the upgrade, I was informed that I had a $100 credit for any of the following: spa, room service, or breakfast for two at their Michelin-star restaurant, Ai Fiori. I was also informed that I could check out at 4pm, which was very convenient since our flight was at 5:30pm on Sunday.

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When we went to our room, my cousin and I first noticed the view through the large windows—we could see down 5th Avenue and the beautiful Chrysler building.

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View of Bank of America Tower and the Conde Naste Building (with H&M sign)
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Beautiful view of the Chrysler building and looking down on Fifth Avenue

The second thing we noticed was that we had a powder room—when does that ever happen? Needless to say, we had more than enough room. We even had some of our friends and cousins come up to hang out with us in the room; six adults and a baby were hanging out comfortably. All the cafes around us were closed, so we ordered lattes from room service (using my $100 credit), and they were excellent!

bathroom

 

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Full kitchen via AMEX Platinum upgrade
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Views of Manhattan from the bathroom
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Soap, shampoo, and conditioner were all Chuan, a holistic proprietary brand owned by Langham.
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Another huge selling point for the Langham is its location. The hotel is centrally located in Manhattan, so we could walk to most of our destinations on Saturday. We walked to Washington Square Park, Times Square, and the Highline. The next day, we had to check out by 4pm and catch our flight at 5:30pm, so we didn’t have much time to waste. We woke up at 8am and called the doorman to arrange a ride to Central Park at 11am using the hotel car service (which is free!).

Pro Tip: The hotel has a Jaguar that will drop you off wherever you want to up until 59th Street. They start taking appointments at 8 a.m., and they are on a first-come, first-served basis.

Jaguar
Jaguar that’s provided for guests of The Langham

After our ride set up, we got ready and cashed in on our complimentary breakfast at Ai Fiori—which was phenomenal! My cousin and I decided to order a couple of things and share. We ordered the buttermilk pancakes, uova in Purgatorio, and the house potatoes—everything was phenomenal. You can see the picture below.

Breakfast

If you asked me what the stay was like after my first time, I would’ve said it was great—all the basics of a 5-star hotel. But staying here as an AMEX Platinum cardholder made this experience next-level amazing, to say the least! It is rare to have a travel experience where you don’t compromise on something, whether it be the room, service, or location. But I can genuinely say there was no compromising at the Langham NYC; everything was at the top of its game—the room, the service, the amenities, the location, and the (free) food were all a 5 out of 5.

Review and pictures by Salma Hatia

 

Review: The Lounge- Boston Logan International Airport

Review: The Lounge- Boston Logan International Airport

We had a layover in Boston during a recent trip from NYC to Chicago, so we decided to stop by The Lounge at Logan International Airport. It was rather convenient since we would depart from Terminal C, the same terminal where The Lounge is situated. This lounge is part of the Priority Pass network but also serves as a business class lounge for Aer Lingus and TAP Portugal as they depart from Terminal C. I didn’t have any issues getting in since it wasn’t full. Still, I have heard of incidents where Priority Pass cardholders were denied access when The Lounge expected a large influx of business class travelers flying on Aer Lingus or TAP Portugal. Since it is the only lounge in Terminal C, hours between 4 p.m.-8 p.m. are not sure for Priority Pass card holders.

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Receptionist Desk at The Lounge

Upon entering, I showed my Priority Pass card, and the receptionist scanned it and told my wife and me we were good to go. The lounge was 3/4 full and filling up when we entered, which is unsurprising considering that we arrived on a Friday at 6 p.m.

If you’re a business traveler who needs a plug outlet, I highly recommend going to the back of the lounge. There, you’ll find outlets and a semi-partition that will give you privacy.

Once we got situated, I went to see the food offerings. I wasn’t hungry, but for the sake of the review, I helped myself with small portions of a few things. They had pasta salad, hummus with pita, a veggie sandwich that consisted of cream cheese and cucumbers, vegetables, salad, soup (clam chowder), and snacks. The pasta salad was ok but nothing special. The hummus was decent and might have been the best item they had out there. The veggie sandwich was simple but surprisingly not terrible. I didn’t have the turkey sandwich, so the jury is out. It seems like their benchmark was just good enough not to be bad.  The refrigerator had no shortage of cold drinks, though. That was a big plus.

I don’t partake in drinking alcohol, but for those of you who do, the bar looked like it was stocked pretty well.

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Bar area

My biggest gripe during my time here was this lounge’s lack of dedicated WiFi. You are forced to use Logan’s public WiFi, and the speed is painfully slow. It’s certainly not business traveler-friendly. The bathrooms were clean, which was a nice plus.  I would rate this place a 3.2/5. If you happen to be in Terminal C, being at this lounge would still be sitting in the gate area. However, if you’re departing from a different terminal, I would not recommend visiting Terminal C just to visit this lounge.

Using Social Media to Resolve Flight Disruptions

Using Social Media to Resolve Flight Disruptions

If you find yourself in a situation where your flight is delayed, cancelled, or your connecting flight is in jeopardy due to a delay, try using Twitter for assistance. A few months back, my wife’s flight from Albany to Atlanta was delayed by 35 minutes. Normally this is nothing more than a minor inconvenience. However, since her flight had a tight connection window of only 50 minutes to continue on from Atlanta to Dallas (Love Field), she was more than likely going to miss that flight. I was flying from NYC- Love Field and we booked so that we would land around the same time. Unfortunately, my wife’s connecting flight was the last flight from Atlanta to Love Field. Luckily for her, there was still a later flight from Atlanta to Dallas-Fort Worth and I would just drive over from Love Field and pick her up. I tweeted Delta and asked if they can put her on that flight. Delta responded back on Twitter and confirmed that they saved her a seat on that flight.

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That simple. This saved me the hassle of being put on hold and pressing God knows how many numbers to find someone that would help. Kudos to Delta for their fast response and helping us avoid what could have been a pretty ugly experience. So if you find yourself in a similar situation and need a contingency plan ASAP, social media might end up working better than the old fashioned customer service number. Just about every U.S. airline has a dedicated social media team for this purpose and even the airline that was slow to embrace it (Spirit Airlines) has finally embraced social media to assist customers.