Review: The Langham, New York City

Review: The Langham, New York City

Thanks to my cousin Salma Hatia for this detailed review on The Langham.

This was my 2nd time staying at the Langham in NYC, but my 1st time staying at the Langham as an AMEX Platinum Member—which was a whole new experience! Don’t get me wrong, I had a great first stay, it was what I expected for a 5-star hotel, however as an AMEX member I felt like the experience was so much better—like, seriously, who was I?When I checked-in, they immediately upgraded me to an executive suite with a kitchen on the 21st floor because I was an AMEX Platinum member. Along with the upgrade, they told me that I had a $100 credit to use on whatever I wanted, like the spa or room service, complimentary breakfast for 2 at their Michelin-star restaurant, Ai Fiori, and late checkout at 4pm, which was clutch because our flight was at 5:30pm on Sunday.

IMG-9727

When we went up to our room the first thing me and my cousin immediately noticed was the view through the large windows—we were able to see down 5th avenue and we could see the beautiful Chrysler building.

IMG-9754
View of Bank of America Tower and the Conde Naste Building (with H&M sign)
ChryslerBuilding
Beautiful view of the Chrysler building and looking down on Fifth Avenue

The 2nd thing we noticed was that we had a powder room—when does that ever happen? Needless to say, we had more than enough room. We even had some of our friends and cousins come up to hang out with us in the room, 6 adults and a baby were hanging out comfortably. All the cafes around us were closed, so we ordered lattes from room service (using my $100 of credit) and they were excellent!

bathroom

 

IMG-9734
Full kitchen via AMEX Platinum upgrade
IMG-9735
Views of Manhattan from the bathroom
IMG-9774
Soap, shampoo, and conditioner were all Chuan, a holistic proprietary brand owned by Langham

IMG-9743

Another huge selling point for the Langham is their location. The hotel is centrally located in Manhattan, so we were able to walk to most of our destinations on Saturday. We walked to Washington Square Park, Times Square, and the Highline. The next day, we had to check out by 4pm and catch our flight at 5:30pm so we didn’t have a lot of time to waste. We woke up at 8am and called the doorman to arrange a ride to central park at 11am using the hotel car service (which is free!).

Pro Tip: The hotel has a Jaguar that will drop you off wherever you want to go up until 59th street, they start taking appointments in the morning at 8 am, and it is on a first come first serve basis.

Jaguar
Jaguar that’s provided for guests of The Langham

After we had our ride set up, we got ready and cashed in on our complimentary breakfast at Ai Fiori—which was phenomenal! My cousin and I decided to order a couple of things and share. We ordered the buttermilk pancakes, uova in purgatorio, and the house potatoes —everything was phenomenal. You can see the picture below.

Breakfast

If you asked me what the stay was like after my first time, I would’ve said it was great—all the basics of a 5-star hotel. But, staying here as an AMEX platinum member really made this experience next-level amazing, to say the least! It is rare to have a travel experience where you don’t find yourself compromising on something, whether it be the room, service, or location. But I can truly say that there was no compromising at the Langham NYC, everything was at the top of its game—the room, the service, the amenities, the location, and the (free) food were all a 5 out of 5.

 

Review: Centurion Lounge LaGuardia Airport

Review: Centurion Lounge LaGuardia Airport
CenturionLounge2
Front desk of the Centurion Lounge at LGA

 

If you are an AMEX Platinum card holder, one of the best perks that comes with the card is complimentary Centurion Lounge access to any of the locations across the US. Platinum card holders are also allowed to bring two guests free of charge. If you were to pay for access, one day passes cost $50 per person.

The Centurion Lounge at New York’s LaGuardia airport is located on the 3rd floor in terminal B.  The lounge is located pre-security and the staff will recommend you depart the lounge and arrive at security 45 minutes prior to departure, particularly if you don’t have TSA pre-check.

It might be a bit confusing at first but you will see many signs that point you towards to the elevators that take you up to the 3rd floor.

CenturionLounge1.jpg

 

When you enter the lounge, the friendly staff at the member services desk will ask you for your AMEX Platinum card, a form of ID, and your boarding pass.  Once you’re in, your free to move about. The first thing I checked out was the food options……

 

CenturionLounge5
The salad bar had your basic run of the mill options. Nothing that really stood out.

 

CenturionLounge6
The ginger rice with sauteed vegetables and roasted carrots were delicious

 

CenturionLounge7
I had an almond coconut cookie on the right. Perfect combo of moist and soft. I can tell they weren’t sitting there the whole day. The brownies looked good too but I need to relax on the sugar.

 

CenturionLounge10.jpg
The bar and dining area. I was there at 5:30 pm on a Friday. Generally one of the busier times due to the influx of business travelers.

 

CenturionLounge4
Full scale bar

 

If you arrive at the lounge between 10 am and 6 pm, personal space might be difficult to find. I was fortunate to find an empty sofa my second time visiting this lounge. No such luck during the first visit.

 

CenturionLounge3
The personal space is very comfy if you can find a spot. Plenty of outlets, and more than enough space to lay out your food, drinks, and laptop.

 

CenturionLounge9
If you’re able to get one of the few private booths, consider yourself lucky.  Everyone is eyeing them and waiting to make a dash once a booth becomes available. Both times I have visited this lounge, I was unable to find a private booth.

 

CenturionLounge8
Larger conference table at the Centurion Lounge

 

If you have the AMEX Platinum card and you have a layover or some time to kill, the Centurion Lounge at LaGuardia is worth checking out. This is especially true if you are laying over or departing from terminal B. This lounge has a decent food and drink selection, comfortable personal space (if available), free WiFi, and staff that will do everything they can to make your stay comfortable. It’s also a great spot to get work done. One drawback for this lounge is that it is located pre-security. I would highly recommend taking a glance at the security lines prior to going to the lounge so you have a better idea on when to depart the lounge and arrive at security.

Although I have not been to the United or American Airlines Admirals lounge at LGA,  I have heard anecdotally from people who have that the Centurion Lounge beats them in food and comfort. Perhaps in the not too distant future, I will have a chance to visit one or both and give a detailed review.  In the next day or two, I’ll post a review of my recent experience at the Centurion Lounge at Dallas-Fort Worth International Airport.

Review: Spirit Airlines

Review: Spirit Airlines

Spirit-Airline

 

We have all heard horror stories from friends and family about flying Spirit Airlines. The much maligned “ultra low cost carrier” gets a bad rap for being the pioneer among U.S. carriers for excessive fees. Bringing an overhead carry-on into the cabin? That will set you back $37 if you pay for it during the booking process, $57 if you declare it during  check in at the airport, and a ridiculous $65 if you declare it at the gate. Forgot to print your boarding pass at home? Having them print your boarding pass at the airport will cost you $10 (although Spirit does have kiosks at some airports which allows you to print for free). Thirsty while on the plane? You’re not getting a complimentary beverage. I literally had to get a rundown of all the rules from a friend so they wouldn’t have that “gotcha” moment with me. Love them or hate them, this is Spirit’s business model and Wall Street will tell you it’s been a relatively successful one. In fact it’s been so successful that American, United, and Delta have all dedicated the rear of their cabin to basic economy where customers can purchase a similar no frills ticket at a cost that competes with Spirit and Frontier. When I fly an airline for the first time, I really look forward to the experience if they are known for excellence in customer service. Admittedly, I also look forward to flying an airline for the first time when the customer service is on the opposite end of the spectrum.

Morbid curiosity on whether my experience would affirm the hellish experience of others led me to book a flight on Spirit in January. It also helped that I was looking for a late flight from NYC to Chicago and Spirit offered the last flight to Chicago, a 10 pm departure. The one way fare was $59, or $20 cheaper than what the legacy carriers were charging for the same route. I didn’t check in any bags or have any item that was large enough to be classified as a carry-on. I purchased a rolling bag that was small enough to fit under the seat, but big enough to fit five days worth of clothes. I made sure to print out my boarding pass at home and wasn’t assigned a seat until I got to the airport (Spirit charges $5 if you want to select your seat).  For those of you traveling with children,  Spirit will try their best to seat families together but there is no guarantee without paying for advanced seat assignments. Checking in at LaGuardia was hassle free and off I went to my gate.

 

SpiritAirlines1
One  of the many warnings to pay for your carry-on prior to arriving at the gate.

 

As I was waiting at the gate,  the thought occurred that this might not be terrible after all. I haven’t seen anyone get slugged, they haven’t had their “gotcha” moment with me, and I might get to Chicago in a timely manner. And then 10 minutes after that thought, I hear a Spirit gate agent announce “Good evening ladies and gentleman, Spirit flight 331 that was scheduled to depart for Chicago O’Hare at 10 pm is now scheduled to depart at 10:40 pm.” Okay then. I can live with a 40 minute delay.  This was something I expected prior to booking so I was not all that annoyed or disappointed. You see, Spirit Airlines is routinely ranked dead last among all U.S. carriers in on time performance. While many airlines structure their schedules to comfortably deplane, clean the plane, and board again, Spirit does not.  Their goal is to land and turn the plane around to their next destination as soon as possible. Their entire motto is if the plane is sitting idle, it is isn’t making money so more time in the air is good, more time on the ground is very bad. This works fine throughout the day if weather and maintenance issues don’t creep up. But if something goes wrong earlier in the day, the domino effect is felt all the way until the last flight takes off. And that is precisely what occurred with my flight (as well as the flight scheduled to depart before mine). But again, 40 minutes was not the end of the world. It can be a whole lot worse.

 

Spirit is usually at the bottom for on time performance among U.S. carriers

 

Now it was time to board the flight. The Spirit gate agents eyeballed everyone’s carry-on luggage and checked to see if anything that wasn’t fitting in the personal item bin had been paid for as a carry-on item. This is the step when people who don’t pay attention to the rules or have never flown Spirit end up wasting away the savings they got on their low fare. If your carry-on was not paid for or your personal item is too big for the bin, you’re paying $65 at the gate. No ifs, ands, or buts about it. I looked to see if any unwitting passenger got caught and fortunately no one did. It seemed like everyone on the flight was either a Spirit veteran or a rookie who knew the rules.

 

 

If your personal item does not fit in this bin, I can assure you the rest of your day will not be pleasant.

 

When I boarded the flight I braced myself for the industry low leg room that Spirit offers. Once I was seated, it certainly felt more spacious than that. It’s quite possible that the smaller seat size created an artificial feeling of extra leg room but it felt like any other airline seat in coach. The one catch? Spirit seats do not recline. This is fine for a 90 minute flight. I couldn’t imagine the discomfort on a transcontinental flight.

 

Spirit2
I had plenty of legroom with space to spare. Your miles might vary depending on your height

 

Once on the flight, Spirit did not offer any complimentary beverages or snacks but they did make them available for purchase  There was no WiFi (free or paid) or seat-back entertainment. They managed to get me home safely and that was all that I expected.

Would I recommend flying Spirit? Yes, but with a few caveats.  Above all, you would have to score a really cheap fare. A lot cheaper than the competition. If you scored a really cheap fare and you are on a leisure trip where you can afford to be late by several hours in case of the inevitable delay, go for it. If you are on a route that isn’t between two airports that suffer from chronic delays, you might also fare better.

When should you avoid Spirit? If you are flying on the day of a wedding, an interview, a meeting, a funeral, or if you are flying in the winter months to or from a cold weather city. If you are planning to use Spirit to connect to a different airline on the same day, think long and hard about it.

Here are a few odd facts about Spirit Airlines: If you go to the airport and book your flight, you will save on the passenger usage fee which is usually around $15-$18.  It seems odd that in 2017, an airline would discourage booking online vs booking in person but that’s what Spirit does.  Spirit also charges MORE for a carry-on than they do for a checked-in bag. So if you have a rolling bag that’s too large to be a personal item and doesn’t contain anything of significant value, you’re better off just checking it in. It costs $32 when you pay for it during booking (this increases to $52 if you pay for it at the airport) and your bag can be as heavy as 40 lbs.

I have heard from friends that if you ask to be seated in an exit row seat at the gate, Spirit agents will put you there at no cost if it’s available. This will give you plenty of leg room if you can score a seat. It doesn’t hurt to ask and the worse thing that can happen is them saying “no.”

Spirit also has a frequent flier program called Free Spirit. Any flight you take with them will earn miles. In addition to that, they have a unique program called the $9 fare club which gives you access to lower fares and cheaper check-in fees for a cost of $59 per year. I suppose if you are really loyal to Spirit and fly them multiple times per year, it’s a program which might benefit you.

 

Unlocking Value with Chase Ultimate Rewards: Part II

Unlocking Value with Chase Ultimate Rewards: Part II

Chase Ultimate Rewards

In an earlier post (you can read it here ), I went over the benefits of having the Chase Sapphire Preferred (CSP) or the higher end Chase Sapphire Reserve (CSR) when paired with the Chase Freedom and/or Chase Freedom Unlimited. You are getting the same rewards currency (Ultimate Rewards Points) and you can combine the points into a single pot. When you combine them into the Chase Sapphire Preferred or Reserve account, you now have the ability to transfer to airline and hotel partners. You can also use the points to book straight from Chase. In this post, I’ll demonstrate when you’re better off using the points to book straight from Chase and when you are better off using a transfer partner.

Ultimate-Rewards-Transfer-Partners
A list of all the transfer partners for Chase Ultimate Rewards

For this example, we’ll do a round trip from Chicago (ORD) to Honolulu (HNL) from October 2nd-October 9th.  United is the only airline that flies this route non-stop from Chicago. If you’re sitting on 90,000 Ultimate Rewards points and assuming you have the CSR or CSP, these are your options:

  1. Book the trip with cash and avoid points altogether. This will cost you $913.40 per person

UnitedCash

 2. Book the trip straight from Chase’s Ultimate Rewards portal.

If you have the Chase Sapphire Reserve, this will cost 60,893 points per person. (Your redemption is 1.5 cents of value per 1 point). If you have the Chase Sapphire Preferred, this will cost you ~73,000 points per person (Your redemption is 1.2 cents of value per 1 point).

3.Transfer Ultimate Rewards points to United’s MileagePlus frequent flier program on a 1:1 basis.

This redemption is only 45,000 United Miles per person. This is obviously the clear winner. By avoiding Chase and booking this trip via United MileagePlus, you saved yourself 15.9k -28k Ultimate Rewards points. The savings can now be used towards a future trip.

Here is an example when it is more advantageous to book from Chase’s portal rather than transferring the points into MileagePlus.

For this example, we’ll use a round trip itinerary from NYC (LGA) to Chicago (ORD) from October 17th-24th. Assuming we have sufficient Chase points, here are our options.

1.Book the trip with cash.  This would cost $99 on American Airlines (that’s actually a really good deal paying with cash).

AALGA2ORD

2. Use the Chase portal to book with Ultimate Rewards Points. Since we’re using Chase’s portal, we can use the points on any airline that’s listed. For this trip, American Airlines happens to be the cheapest redemption since they happen to have the cheapest airfare for this itinerary. If you have the Chase Sapphire Reserve (pictured below), 6,560 Ultimate Rewards points is all it takes for a round trip ticket. If you have the Chase Sapphire Preferred, you would still get an amazing round trip redemption of 7,872 points per person. Also keep in mind, when you use Ultimate Rewards points to make a redemption, these flights are eligible to earn miles. Just add in your American Advantage frequent flier number and you would earn miles for this trip. It’s free to sign up so you have nothing to lose.

LGA2ORDChaseORD2LGAChase

3. Transfer the points into a Chase transfer partner such as United

For this itinerary, It would require us to transfer 25,000 points from Chase to United to book this trip via MileagePlus miles. Among the three options, this would be the worst. Booking with Chase we’re getting 1.5 cents of value per 1 point. With this redemption, you are only getting 0.4 cents per point. Unless you have elite status with United and you’re confident you’re going to get upgraded to first class, this is a redemption you should avoid. It will end up saving you ~18k+ UR points that you can use for something of greater value.

So, the take home message when redeeming UR points is check the redemption rates on Chase’s transfer partners as well as Chase’s portal itself. By doing so, you might save yourself hundreds of dollars in points.