Review: Capital One Lounge at JFK, New York

Review: Capital One Lounge at JFK, New York

On a recent flight from New York City to London, we had the chance to check out the new Capital One Lounge at JFK International Airport. It’s located in Terminal 4 near the B gates and is open 24 hours a day—making it a great spot to relax, no matter how early or late your flight is.

Access is complimentary for Capital One Venture X personal and business cardholders. Currently, through February 1, 2026, cardholders can bring two guests for free. However, starting after that date, only primary cardholders who spend $75,000 or more in a calendar year will continue to receive complimentary access, which could limit the lounge’s appeal for many travelers and significantly reduce the card’s value proposition. If cardholders want to pay for guest access, they can do so at a discounted rate of $45 per person ($90 per person is the rate for non-cardholders).

When we visited, the lounge had only been open for a few days, so it was still working through a few minor growing pains.

Upon arrival, we were warmly greeted by the front desk staff, who welcomed us into the lounge. They scanned our boarding passes, verified our credit cards, and gave us a quick overview of the amenities—including directions around the space and instructions for ordering from the dine-in menu. The lounge has all the usual Capital One perks—grab-and-go snacks and drinks, dine-in menu, shower suites, dedicated password-protected Wi-Fi, and a parents’ room. The parents’ room is stocked with diapers, wipes, bibs, bottle warmers, and comfortable seating for feeding your child. No other lounge network accommodates parents with young children to this extent. Capital One gets high marks here.

The lounge offers a bodega-style espresso bar, giving the lounge an NYC feel, with hand-rolled bagels from Ess-a-Bagel, espresso from Bean & Bean Coffee Roasters, and La Colombe cold brew.

Capital One offers its dishes in small plate portions, and I had the Mac & Cheese, Roasted Heirloom Tomato Crostini, Wild Arugula Panzella Salad, and the Rustic White Bean & Spinach Soup. Everything was so flavorful and delicious, and having the small plate portions allowed me to comfortably try multiple items. They frequently replenish their items, and I never had to wait more than a few minutes if something was out.

Although it wasn’t open during our visit, the lounge also features a cheesemonger station where guests can sample a variety of gourmet cheeses. There’s plenty of space to relax, and during our time there, the lounge was only about 60% full.

For families, there are two private rooms available by reservation. You simply scan a QR code to join the waitlist and receive a text when your room is ready. Unfortunately, both rooms were occupied for the duration of our stay, so we didn’t get a chance to check them out.

Unlike most other lounge networks, Capital One offers a convenient “grab-and-go” option, letting guests take food with them for the flight. The selection can vary, but typically includes pre-made sandwiches, yogurt parfaits, fruit cups, salads, bottled water, and more.

The lounge offers nice views of the tarmac, and if you’re an AvGeek, you will consistently spot larger widebody aircraft such as the Airbus A380 and Boeing 747. The Wifi speed wasn’t terrible, but I think Capital One can improve upon the 16.7 Mbps download speed when other lounges around the country are surpassing 100 Mbps. This lounge also has shower suites, and they can be reserved in advance.

Conclusion

Overall, this is an excellent addition to JFK, giving travelers in Terminal 4 another strong option alongside the Centurion Lounge, Chase Sapphire Lounge, and others. For those traveling with an infant, the family-friendly amenities show that Capital One has gone the extra mile to make life easier for parents of very young children. The downside is that Capital One Venture X personal and business cardholders only have until February 1, 2026, before a $75,000 annual spend requirement kicks in for complimentary guest access.

Review: The Langham, New York City

Review: The Langham, New York City

 

This was my second time staying at the Langham in NYC, but my first time staying at the Langham as an AMEX Platinum cardholder—a whole new experience! Don’t get me wrong, I had a great first stay; it was what I expected for a 5-star hotel; however, as an AMEX Platinum cardholder, I felt like the experience was so much better. One of the card’s benefits is a $200 credit for booking hotels that are part of Fine Hotels & Resorts or The Hotel Collection. When I checked in, the staff immediately upgraded me to an executive suite with a kitchen on the 21st floor. Along with the upgrade, I was informed that I had a $100 credit for any of the following: spa, room service, or breakfast for two at their Michelin-star restaurant, Ai Fiori. I was also informed that I could check out at 4pm, which was very convenient since our flight was at 5:30pm on Sunday.

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When we went to our room, my cousin and I first noticed the view through the large windows—we could see down 5th Avenue and the beautiful Chrysler building.

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View of Bank of America Tower and the Conde Naste Building (with H&M sign)
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Beautiful view of the Chrysler building and looking down on Fifth Avenue

The second thing we noticed was that we had a powder room—when does that ever happen? Needless to say, we had more than enough room. We even had some of our friends and cousins come up to hang out with us in the room; six adults and a baby were hanging out comfortably. All the cafes around us were closed, so we ordered lattes from room service (using my $100 credit), and they were excellent!

bathroom

 

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Full kitchen via AMEX Platinum upgrade
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Views of Manhattan from the bathroom
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Soap, shampoo, and conditioner were all Chuan, a holistic proprietary brand owned by Langham.
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Another huge selling point for the Langham is its location. The hotel is centrally located in Manhattan, so we could walk to most of our destinations on Saturday. We walked to Washington Square Park, Times Square, and the Highline. The next day, we had to check out by 4pm and catch our flight at 5:30pm, so we didn’t have much time to waste. We woke up at 8am and called the doorman to arrange a ride to Central Park at 11am using the hotel car service (which is free!).

Pro Tip: The hotel has a Jaguar that will drop you off wherever you want to up until 59th Street. They start taking appointments at 8 a.m., and they are on a first-come, first-served basis.

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Jaguar that’s provided for guests of The Langham

After our ride set up, we got ready and cashed in on our complimentary breakfast at Ai Fiori—which was phenomenal! My cousin and I decided to order a couple of things and share. We ordered the buttermilk pancakes, uova in Purgatorio, and the house potatoes—everything was phenomenal. You can see the picture below.

Breakfast

If you asked me what the stay was like after my first time, I would’ve said it was great—all the basics of a 5-star hotel. But staying here as an AMEX Platinum cardholder made this experience next-level amazing, to say the least! It is rare to have a travel experience where you don’t compromise on something, whether it be the room, service, or location. But I can genuinely say there was no compromising at the Langham NYC; everything was at the top of its game—the room, the service, the amenities, the location, and the (free) food were all a 5 out of 5.

Review and pictures by Salma Hatia

 

Review: Spirit Airlines

Review: Spirit Airlines

Spirit-Airline

 

We have all heard horror stories from friends and family about flying Spirit Airlines. The much maligned “ultra low cost carrier” gets a bad rap for being the pioneer among U.S. carriers for excessive fees. Bringing an overhead carry-on into the cabin? That will set you back $37 if you pay for it during the booking process, $57 if you declare it during  check in at the airport, and a ridiculous $65 if you declare it at the gate. Forgot to print your boarding pass at home? Having them print your boarding pass at the airport will cost you $10 (although Spirit does have kiosks at some airports which allows you to print for free). Thirsty while on the plane? You’re not getting a complimentary beverage. I literally had to get a rundown of all the rules from a friend so they wouldn’t have that “gotcha” moment with me. Love them or hate them, this is Spirit’s business model and Wall Street will tell you it’s been a relatively successful one. In fact it’s been so successful that American, United, and Delta have all dedicated the rear of their cabin to basic economy where customers can purchase a similar no frills ticket at a cost that competes with Spirit and Frontier. When I fly an airline for the first time, I really look forward to the experience if they are known for excellence in customer service. Admittedly, I also look forward to flying an airline for the first time when the customer service is on the opposite end of the spectrum.

Morbid curiosity on whether my experience would affirm the hellish experience of others led me to book a flight on Spirit in January. It also helped that I was looking for a late flight from NYC to Chicago and Spirit offered the last flight to Chicago, a 10 pm departure. The one way fare was $59, or $20 cheaper than what the legacy carriers were charging for the same route. I didn’t check in any bags or have any item that was large enough to be classified as a carry-on. I purchased a rolling bag that was small enough to fit under the seat, but big enough to fit five days worth of clothes. I made sure to print out my boarding pass at home and wasn’t assigned a seat until I got to the airport (Spirit charges $5 if you want to select your seat).  For those of you traveling with children,  Spirit will try their best to seat families together but there is no guarantee without paying for advanced seat assignments. Checking in at LaGuardia was hassle free and off I went to my gate.

 

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One  of the many warnings to pay for your carry-on prior to arriving at the gate.

 

As I was waiting at the gate,  the thought occurred that this might not be terrible after all. I haven’t seen anyone get slugged, they haven’t had their “gotcha” moment with me, and I might get to Chicago in a timely manner. And then 10 minutes after that thought, I hear a Spirit gate agent announce “Good evening ladies and gentleman, Spirit flight 331 that was scheduled to depart for Chicago O’Hare at 10 pm is now scheduled to depart at 10:40 pm.” Okay then. I can live with a 40 minute delay.  This was something I expected prior to booking so I was not all that annoyed or disappointed. You see, Spirit Airlines is routinely ranked dead last among all U.S. carriers in on time performance. While many airlines structure their schedules to comfortably deplane, clean the plane, and board again, Spirit does not.  Their goal is to land and turn the plane around to their next destination as soon as possible. Their entire motto is if the plane is sitting idle, it is isn’t making money so more time in the air is good, more time on the ground is very bad. This works fine throughout the day if weather and maintenance issues don’t creep up. But if something goes wrong earlier in the day, the domino effect is felt all the way until the last flight takes off. And that is precisely what occurred with my flight (as well as the flight scheduled to depart before mine). But again, 40 minutes was not the end of the world. It can be a whole lot worse.

 

Spirit is usually at the bottom for on time performance among U.S. carriers

 

Now it was time to board the flight. The Spirit gate agents eyeballed everyone’s carry-on luggage and checked to see if anything that wasn’t fitting in the personal item bin had been paid for as a carry-on item. This is the step when people who don’t pay attention to the rules or have never flown Spirit end up wasting away the savings they got on their low fare. If your carry-on was not paid for or your personal item is too big for the bin, you’re paying $65 at the gate. No ifs, ands, or buts about it. I looked to see if any unwitting passenger got caught and fortunately no one did. It seemed like everyone on the flight was either a Spirit veteran or a rookie who knew the rules.

 

 

If your personal item does not fit in this bin, I can assure you the rest of your day will not be pleasant.

 

When I boarded the flight I braced myself for the industry low leg room that Spirit offers. Once I was seated, it certainly felt more spacious than that. It’s quite possible that the smaller seat size created an artificial feeling of extra leg room but it felt like any other airline seat in coach. The one catch? Spirit seats do not recline. This is fine for a 90 minute flight. I couldn’t imagine the discomfort on a transcontinental flight.

 

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I had plenty of legroom with space to spare. Your miles might vary depending on your height

 

Once on the flight, Spirit did not offer any complimentary beverages or snacks but they did make them available for purchase  There was no WiFi (free or paid) or seat-back entertainment. They managed to get me home safely and that was all that I expected.

Would I recommend flying Spirit? Yes, but with a few caveats.  Above all, you would have to score a really cheap fare. A lot cheaper than the competition. If you scored a really cheap fare and you are on a leisure trip where you can afford to be late by several hours in case of the inevitable delay, go for it. If you are on a route that isn’t between two airports that suffer from chronic delays, you might also fare better.

When should you avoid Spirit? If you are flying on the day of a wedding, an interview, a meeting, a funeral, or if you are flying in the winter months to or from a cold weather city. If you are planning to use Spirit to connect to a different airline on the same day, think long and hard about it.

Here are a few odd facts about Spirit Airlines: If you go to the airport and book your flight, you will save on the passenger usage fee which is usually around $15-$18.  It seems odd that in 2017, an airline would discourage booking online vs booking in person but that’s what Spirit does.  Spirit also charges MORE for a carry-on than they do for a checked-in bag. So if you have a rolling bag that’s too large to be a personal item and doesn’t contain anything of significant value, you’re better off just checking it in. It costs $32 when you pay for it during booking (this increases to $52 if you pay for it at the airport) and your bag can be as heavy as 40 lbs.

I have heard from friends that if you ask to be seated in an exit row seat at the gate, Spirit agents will put you there at no cost if it’s available. This will give you plenty of leg room if you can score a seat. It doesn’t hurt to ask and the worse thing that can happen is them saying “no.”

Spirit also has a frequent flier program called Free Spirit. Any flight you take with them will earn miles. In addition to that, they have a unique program called the $9 fare club which gives you access to lower fares and cheaper check-in fees for a cost of $59 per year. I suppose if you are really loyal to Spirit and fly them multiple times per year, it’s a program which might benefit you.

 

Unlocking Value with Chase Ultimate Rewards: Part II

Unlocking Value with Chase Ultimate Rewards: Part II

Chase Ultimate Rewards

In an earlier post (you can read it here ), I went over the benefits of having the Chase Sapphire Preferred (CSP) or the higher end Chase Sapphire Reserve (CSR) when paired with the Chase Freedom and/or Chase Freedom Unlimited. You are getting the same rewards currency (Ultimate Rewards Points) and you can combine the points into a single pot. When you combine them into the Chase Sapphire Preferred or Reserve account, you now have the ability to transfer to airline and hotel partners. You can also use the points to book straight from Chase. In this post, I’ll demonstrate when you’re better off using the points to book straight from Chase and when you are better off using a transfer partner.

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A list of all the transfer partners for Chase Ultimate Rewards

For this example, we’ll do a round trip from Chicago (ORD) to Honolulu (HNL) from October 2nd-October 9th.  United is the only airline that flies this route non-stop from Chicago. If you’re sitting on 90,000 Ultimate Rewards points and assuming you have the CSR or CSP, these are your options:

  1. Book the trip with cash and avoid points altogether. This will cost you $913.40 per person

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 2. Book the trip straight from Chase’s Ultimate Rewards portal.

If you have the Chase Sapphire Reserve, this will cost 60,893 points per person. (Your redemption is 1.5 cents of value per 1 point). If you have the Chase Sapphire Preferred, this will cost you ~73,000 points per person (Your redemption is 1.2 cents of value per 1 point).

3.Transfer Ultimate Rewards points to United’s MileagePlus frequent flier program on a 1:1 basis.

This redemption is only 45,000 United Miles per person. This is obviously the clear winner. By avoiding Chase and booking this trip via United MileagePlus, you saved yourself 15.9k -28k Ultimate Rewards points. The savings can now be used towards a future trip.

Here is an example when it is more advantageous to book from Chase’s portal rather than transferring the points into MileagePlus.

For this example, we’ll use a round trip itinerary from NYC (LGA) to Chicago (ORD) from October 17th-24th. Assuming we have sufficient Chase points, here are our options.

1.Book the trip with cash.  This would cost $99 on American Airlines (that’s actually a really good deal paying with cash).

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2. Use the Chase portal to book with Ultimate Rewards Points. Since we’re using Chase’s portal, we can use the points on any airline that’s listed. For this trip, American Airlines happens to be the cheapest redemption since they happen to have the cheapest airfare for this itinerary. If you have the Chase Sapphire Reserve (pictured below), 6,560 Ultimate Rewards points is all it takes for a round trip ticket. If you have the Chase Sapphire Preferred, you would still get an amazing round trip redemption of 7,872 points per person. Also keep in mind, when you use Ultimate Rewards points to make a redemption, these flights are eligible to earn miles. Just add in your American Advantage frequent flier number and you would earn miles for this trip. It’s free to sign up so you have nothing to lose.

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3. Transfer the points into a Chase transfer partner such as United

For this itinerary, It would require us to transfer 25,000 points from Chase to United to book this trip via MileagePlus miles. Among the three options, this would be the worst. Booking with Chase we’re getting 1.5 cents of value per 1 point. With this redemption, you are only getting 0.4 cents per point. Unless you have elite status with United and you’re confident you’re going to get upgraded to first class, this is a redemption you should avoid. It will end up saving you ~18k+ UR points that you can use for something of greater value.

So, the take home message when redeeming UR points is check the redemption rates on Chase’s transfer partners as well as Chase’s portal itself. By doing so, you might save yourself hundreds of dollars in points.