Review: KLM Crown Lounge Amsterdam Schiphol International Airport

While I was checking in for a recent flight from Lisbon to NYC via Amsterdam, KLM offered me a very good offer to upgrade to business class during the Lisbon to Amsterdam leg of the trip: 99 euros per person on the four-hour flight with business class lounge privileges in both Lisbon and Amsterdam. I jumped on this offer since this meant several hours of comfort both in the air and on the ground. The KLM business class experience during our four-hour flight was fantastic and I’ll get to that in a separate post. When we landed in Amsterdam, we had access to KLM’s Crown Lounge, its flagship lounge in Amsterdam. KLM actually has two of these lounges and the one we visited is called Lounge 52 near the F gates and after passport control. If you just follow the sign for Airline Lounge 52 , it will lead you there.

Lounge52sign

Just follow this sign and it will lead you to the KLM Crown Lounge

If you have a flight to the U.S or Canada, this is the one you want to go as you won’t have to worry about dealing with long lines to get through passport control. Even though my wife and I only had a business class ticket for the first leg of my flight and I was going to fly economy on the Amsterdam to NYC, it was sufficient to get into the lounge as KLM only requires one of the legs in business class to grant access.  This lounge is not a Priority Pass lounge. It’s open to all passengers flying business class on KLM or its SkyTeam partners, or anyone flying KLM or its SkyTeam partners that have status (FlyingBlue Platinum or Gold, Delta elites, etc). Once we entered, the receptionist at the desk scanned our boarding passes and we were good to go.

Entrance

LoungeEntrance

This lounge was the largest airport lounge I had ever visited. Easily 3-4 times larger than some of the larger ones I had been in the U.S. Despite its size, this lounge was probably at 85% capacity when we entered. It’s a split level lounge that has a ramp taking you to second level.

Seating Areas

This lounge had something for everyone in terms of seating. They had areas with a variety of different lighting and seating configurations.

seatingarea2

SeatingArea

I was a big fan of these red lounge chairs. Nice touch by KLM

DimSeating

WindowSeating

The seating area above near the windows was undergoing renovation but this area felt more like a cafe area with a ton of natural light.

SeatingArea&Lounge

If you want to get a plate full of food and don’t want to traverse through the crowd, this is the best option for seating. Right near the buffet and bar areaCrownLoungeSeatingThis is also near the buffet area and you can see just about every table is taken. WorkArea

BusinessRoom2

If you have work to get done and need to spread out, they have a perfect area for that as well.

Breakfast

Since we got to the lounge toward the latter half of breakfast and into lunch, we got to see a wide variety of items they had at the buffet. Pancakes&Eggs

CheeseMeats

Croissants&RollsBreads&Muffins

A variety of breads, rolls, muffins, and pastries. I had the croissant and the raisin bread and both were excellent. The pancakes were good and the eggs were okay. Overall, the breakfast was very good and they did a great job at replenishing items that were running low.

Lunch

Their lunch buffet had a wide variety of options and something fore everyone.

Pasta

Pasta with tomato cream sauce

AgedCheeseSandwich

Aged cheese sandwiches 

Salad&Hummus

Veggies with feta and hummus

Coleslaw&Potatoes

Cole slaw with baked potatoes. Pardon the terrible picture quality for this one. Had to rush it because of the growing line behind me.

The lunch was excellent and since we got to it while it was hot and fresh, I’m sure that made a big difference. The pasta with the tomato cream sauce was delicious. The hummus was top notch and even their aged cheese sandwhich, as simple as it may sound, was very good. There were many other options but these are the items I was able to get to discretely without embarassing myself (lol). KLM Crown Lounge did a great job with their food offerings.

SelfServeDrinks

This is one of the two self-serve bar areas at the lounge

The bar area was exensive and they had fountain drinks available in addition to adult beverages. They also had an espresso machine with plenty of options to suit your taste. I had the cappuccino twice.

Miscellaneous

This lounge is equipped with showers but you have to go to the help desk and reserve a shower room in advance. This lounge also has a designated smoking room and was definitely the quietest room of the lounge. There were plenty of European plug outlets but no USB ports so be sure to have an adapter if you’re traveling from the U.S or Canada. Unlike the previous two premium lounges I visited, this one did not have private bedrooms. If you do need to sleep, you can lie down on the cushioned booth style seating near the bar area. I’m not sure if its frowned upon or not but I did see several travelers catching a snooze this way.

KLMHelpDesk

KLM help desk

I tested the Wi-Fi speed at this lounge and it was far better than I expected. This is great for business travelers and anyone who might want to stream video. InternetSpeed

Overall, this was a fantastic lounge with a lot of square footage and plenty of options for food. It can get crowded during the morning hours between 7am and 11am but due to its enormous size, you shouldn’t have a problem finding a seat. If you’re traveling through Amsterdam on a business class ticket or have access via elite status and have some time to spare, check out the KLM Crown Lounge. I’d rate it a 4.4/5

 

Review: Lufthansa Business Class Lounge Frankfurt International Airport

As part of our award redemption using United miles for a business class ticket to Lisbon, my wife and I had access to the Lufthansa Business Class Lounge during our 6-hour layover in Frankfurt, Germany.  Lufthansa has seven business class lounges and four Senator Lounges (first-class lounges) at Frankfurt Airport. The business class lounge I chose was after passport control near A26 since this was closest to our departure gate.

Entrance2

Upon entering the lounge, the receptionist scanned our boarding pass and off we were. Since Lufthansa has seven business class lounges, I didn’t expect there to much of a crowd at this one. It was about 75% filled when we arrived and became less crowded as the hours went by. TVarea

Most of the crowd was fixated on the TV’s and the World Cup match that was being played. The lounge itself isn’t huge by any stretch but has enough seating and excellent amenities.

BarArea

Seating area right in front of the bar

There were a few different seating areas and much like Polaris Lounge in Chicago, this one had seating areas with different ambiances. As much as I wanted to take pictures of every single area of the lounge, I try not to take pictures of an area if there are people that might be looking right at the camera.  I wish it was a bit easier being discrete and thorough at the same time.

ComputerRoom

The business center was being utilized by only a few people and had relatively new PC’s.

ComputerArea

The other half of the business center was completely empty but having chairs without back support probably convinced everyone to stay away. The wifi connectivity at this lounge was excellent, among the fastest I had experienced at any lounge. Kudos to Lufthansa for really looking out for the business traveler.

InternetSpeedJust like the Polaris Lounge, this lounge also had bedrooms available upon request. My wife wanted to take a nap so they gladly unlocked a room for her and provided her with a blanket.

BedArea

I wasn’t tired enough to reserve a room for myself but she said the beds were very comfortable and she slept for two solid hours. This lounge also had access to showers upon request. Next up was to check out the food offerings. Usually, this is among the first things I do at a lounge. Since I had breakfast on the plane only an hour prior, I wasn’t all that hungry and I did not want to eat for the sake of eating. So I waited a few hours until hunger struck.

breadbasket

Bread basket

The bread was bread. Not terrible but not great.

carrotsalad

The potato salad was decent. Their regular salad was subpar and very dry.

Salad

Salad

CheeseNoodles

Noodles with cheese

The noodles with cheese was surprisingly good. It might not look good from the picture above but trust me, it was good. Taking pictures of the food near the buffet area is also where I ran into a little bit of trouble. There was a far greater selection than what I was able to take a picture of. However, one of the employees who was responsible for replenishing the buffet told me in half English and half German that I was not allowed to take pictures of the food or buffet area. I had no idea why this was the case (made no sense) but rather than challenge that assertion, I just took her word for it and stopped taking pictures of that area.

CaramelPudding

The caramel pudding was heavenly. This was so good I had to have it twice.

GingerAle

Nothing like have ginger ale where you can actually taste the ginger. The lounge had plenty of drinks, a solid espresso machine, and bar that was well stocked. Again, I did not want to challenge the lady and take a picture but take my word for it. As for the bathrooms, Lufthansa did a geat job maintaining the mens room.

mensroom

Mens Room

The L’Occitane soap and lotion that they provided was a very nice touch. Small details like that do not go unnoticed.

LotionLBC

SoapDispenser

I really wish I didn’t have to truncate this review with regards to the pictures but as a guest, I couldn’t risk angering the lounge employee or annoying the people that were there.  This was a fantastic lounge that checked just about every box when I’m critiquing a lounge. Solid food options, high speed wifi connectivity, enough seating, and added amenities such as bedrooms and showers. Rather than contruct two or three very large lounges and risk capacity issues, I appreciate how Lufthansa built 7 smaller business class lounges to spread out the crowd. This exact issue will come into play for my next review, the KLM Business Class Lounge at Schipol Airport in Amsterdam. As for the Lufthansa Business Class Lounge, I would rate it a 4.6/5.

Review: Lufthansa Business Class Chicago to Frankfurt. A $14,400 Value

For a recent trip to Portugal, I decided to transfer 140k Chase Ultimate Rewards into United and book two business class tickets to Lisbon via Frankfurt, Germany on their Star Alliance partner, Lufthansa Airlines. Usually, I don’t redeem points for business class even though it’s a better value than redeeming for economy class. I would rather use fewer points and have enough left over for another trip than burn twice the amount on luxury and comfort. However, there were a couple of factors at play this time around. First of all the wife is pregnant and this was our babymoon so her being comfortable was a high priority. Secondly,  United had saver level awards for business class but no saver level awards for economy (30k miles per ticket) on the day we wanted to depart. So my choices were 70k miles per person in business class or 70k points per person in economy (lol). This was the most no-brainer of no-brainers. Neither of us had ever experienced an international long-haul business class flight and both of us gained a better understanding of why business class redemptions provide much better value than economy class redemptions. Here is a screen-shot of the price we would have to pay for each ticket in business class if we were using cash:

 

Capture

A combined $14,400! Instead, we used a combined 140,000 United miles plus $40 tax per ticket. We got a ridiculously amazing value of 10 cents per mile on this award ticket. This was by far the most value we have ever extracted from a miles/point redemption. Normally if you’re getting 2.5-3 cents per point on a redemption, that’s considered pretty good. In addition to the in-flight service, we both got access to the Polaris lounge in Chicago and Lufthansa Business Class Lounge in Frankfurt. Our flight from Frankfurt to Lisbon was also business class and I’ll have a separate review for that. You can read about my Polaris Lounge experience here.

Check-in

Checking in was very straight forward. We got to use the designated business class check-in counter and this allowed us to skip the line that is usually seen in economy.

IMG_1523.jpg

There was no one in front of us and after taking our check-in luggage and handing us our boarding pass, the Lufthansa representative informed us we had access to Polaris Lounge if we wished. That was the reason we got to the airport 5 hours prior to departure in the first place =)

Boarding and Seating

LufthansaBoeing747

The airplane we flew on for this flight

During the boarding process, we got to board in the priority lane that was reserved for first class and business class travelers. For this trip, we were going to fly on the Boeing-747, the airplane that’s known as the “Queen of the Skies.” I had not flown on a 747 since 2005 and to be able to fly on one in a premium cabin gave this award redemption added value. Upon entering the plane, we took a right turn into the business class cabin and were seated in 5A and 5C (these seats are adjacent). Lufthansa Business Class has fully lie-flat seats. This is a huge deal when traveling overnight as you can beat jet-lag and not waste a day recovering. After finding our seats, our air hostess offered us welcome drinks prior to takeoff.

LufthansaSeatingNormal

Business class seats in their upright position

Seating

These seats have space under the footrest area and a pullout compartment where you can store smaller items during the flight. This is also where the amenity kit can be found. If you would like to utilize the in-flight entertainment, Lufthansa provides Bose noise cancelling headphones in the arm-rest compartment.

BoseHeadphones2

LufthansaAmenityKit

Business Class Amenity Kit

The amenity kit provided socks, eye-covers, razor/shaving cream, lip balm, moisturizing cream, mint, toothbrush/toothpaste, ear plugs, and headphone covers for the Bose headphones they provide.

After Takeoff

Shortly after takeoff we were given salted cashews as a snack and a dinner menu.

CashewsHowever, the menu didn’t really apply to us as Lufthansa was able to accomodate us with a halal meal that I requested during the booking process. Just for completeness, I’ll post the menu right here.LufthansaMenuFor our dinner, we were served scallops for the appetizer and it was delicious. LufthansaScallops

For the main course, we received a meal both us were very familiar with:

LufthansaDinner

Butter chicken with jasmine rice and mixed vegetables cooked Indian-Pakistani style. This was also delicious and tasted like it was restaurant quality. It wouldn’t shock me if one of the restaurants on Devon Ave in Chicago is the supplier for halal requests. For dessert, we received a cup Haagen Dazs vanilla ice cream. I do wish they had something different for dessert. There is nothing wrong with Haagen-Dazs and I am a big fan of their ice cream but this is something I can get from the freezer section of my local grocery store. I suppose something more unique would have been more desirable.

LufthansaDessert

Post-Dinner

After dinner, it was time to take advantage of the lie-flat seating and get some shut-eye until breakfast time.

ShirazSleeping

Photo credit: Ayesha 

The air-hostess asked my wife and I if we wanted to be woken up for breakfast and we both said yes. This gave us about 5.5 hours to get a good sleep in.

LieFlat

LufthansaLieFlatSeat

If you’re wondering, we were both able to sleep very comfortably. Lufthansa gave us nice lush pillows and thick blankets which were hotel caliber. The 5.5 hours of shuteye was very refreshing and before we knew it, it was time for breakfast.

Breakfast

For breakfast, we received a croissant, warm turkey slices with cucumber and lettuce, fresh fruit, and orange juice. No complaints here as everything tasted great. The hostess came around a second time if we wanted another beverage or coffee. She also passed around a box of chocolates which was a very nice touch.

LufthansaBreakfast

About an hour after breakfast concluded, the descent had begun into Frankfurt International Airport. Lufthansa did have in-flight internet but I did not purchase it so I have no idea how the connectivity was. My time was going to be spent either eating or sleeping and that’s exactly how it went. If I had redeemed an award ticket in economy, I would have likely purchased in-flight wifi since I sleep very poorly when sitting upright. This was a fantastic business class experience for my wife and I and the fact that she was able to sleep well on the plane being 2/3 into her pregnancy made this part of our trip extremely comfortable for her. I also want to acknowledge the flight attendant who was assigned to our part of the cabin. She did a wonderful job and routinely asked us if we wanted anything to drink or if we wanted any snacks. The attentiveness we got in business class was not lost on us so thanks to Lufthansa.  I’m not quite sure if I’ll ever extract the value I did for this award redemption and the great thing about it is we weren’t even done. We still had access to Lufthana Business Class Lounge during our 6 hour layover in Frankfut as well as another business class flight to connect to Lisbon, Portugal. I will be posting about my experience for both so keep an eye out.

Review: The Langham, New York City

Thanks to my cousin Salma Hatia for this detailed review on The Langham.

This was my 2nd time staying at the Langham in NYC, but my 1st time staying at the Langham as an AMEX Platinum Member—which was a whole new experience! Don’t get me wrong, I had a great first stay, it was what I expected for a 5-star hotel, however as an AMEX member I felt like the experience was so much better—like, seriously, who was I?When I checked-in, they immediately upgraded me to an executive suite with a kitchen on the 21st floor because I was an AMEX Platinum member. Along with the upgrade, they told me that I had a $100 credit to use on whatever I wanted, like the spa or room service, complimentary breakfast for 2 at their Michelin-star restaurant, Ai Fiori, and late checkout at 4pm, which was clutch because our flight was at 5:30pm on Sunday.

IMG-9727

When we went up to our room the first thing me and my cousin immediately noticed was the view through the large windows—we were able to see down 5th avenue and we could see the beautiful Chrysler building.

IMG-9754

View of Bank of America Tower and the Conde Naste Building (with H&M sign)

ChryslerBuilding

Beautiful view of the Chrysler building and looking down on Fifth Avenue

The 2nd thing we noticed was that we had a powder room—when does that ever happen? Needless to say, we had more than enough room. We even had some of our friends and cousins come up to hang out with us in the room, 6 adults and a baby were hanging out comfortably. All the cafes around us were closed, so we ordered lattes from room service (using my $100 of credit) and they were excellent!

bathroom

 

IMG-9734

Full kitchen via AMEX Platinum upgrade

IMG-9735

Views of Manhattan from the bathroom

IMG-9774

Soap, shampoo, and conditioner were all Chuan, a holistic proprietary brand owned by Langham

IMG-9743

Another huge selling point for the Langham is their location. The hotel is centrally located in Manhattan, so we were able to walk to most of our destinations on Saturday. We walked to Washington Square Park, Times Square, and the Highline. The next day, we had to check out by 4pm and catch our flight at 5:30pm so we didn’t have a lot of time to waste. We woke up at 8am and called the doorman to arrange a ride to central park at 11am using the hotel car service (which is free!).

Pro Tip: The hotel has a Jaguar that will drop you off wherever you want to go up until 59th street, they start taking appointments in the morning at 8 am, and it is on a first come first serve basis.

Jaguar

Jaguar that’s provided for guests of The Langham

After we had our ride set up, we got ready and cashed in on our complimentary breakfast at Ai Fiori—which was phenomenal! My cousin and I decided to order a couple of things and share. We ordered the buttermilk pancakes, uova in purgatorio, and the house potatoes —everything was phenomenal. You can see the picture below.

Breakfast

If you asked me what the stay was like after my first time, I would’ve said it was great—all the basics of a 5-star hotel. But, staying here as an AMEX platinum member really made this experience next-level amazing, to say the least! It is rare to have a travel experience where you don’t find yourself compromising on something, whether it be the room, service, or location. But I can truly say that there was no compromising at the Langham NYC, everything was at the top of its game—the room, the service, the amenities, the location, and the (free) food were all a 5 out of 5.