Review: The Updated Centurion Lounge Dallas/Fort Worth International Airport (DFW)

The Centurion Lounge at DFW moved to a larger 12,000 square feet space in September of 2018, expanding their footprint by an additional 3,000 feet. Their old lounge was excellent but it certainly felt crowded at times so the additional space should help alleviate that. Rather than going up the escalator to enter the lounge as it was previously, you will find the entrance to the lounge on the ground floor. This will lead to an elevator which you take to the second floor to enter the lounge. To enter the lounge, you need to be a holder of the AMEX Platinum Card, AMEX Business Platinum Card, or the AMEX Centurion Card. Other AMEX cards won’t get you in.

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Food (Breakfast)

My wife, son, and I were here during breakfast hours and I remember how great the spread was the last time I was here back in 2017. The items may have changed but the breakfast was still awesome.

Breads

The sweet corn muffins were excellent. My wife loved the oatmeal with granola.

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Centurion Lounge always delivers with their fresh fruit offerings.

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Salsa and tortilla chips for breakfast? Why not?

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Goat cheese egg frittata.  This was the best part of having breakfast here. Delicious and you’re probably going to get up for a second serving.

In addition to the items pictured above, there was also pancakes and fresh juice. Since there were multiple people behind me, I refrained from taking a picture at that particular time.

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The espresso machine can make a variety of beverages. I got their latte and it was delicious.

Seating Area

As you would expect with the lounge that has expanded by more than 3,000 square feet, seating was plentiful and not once did I feel like the lounge was overcrowded. Certain sections of the lounge were more trafficked than others but in general, there was plenty of seats for everyone.

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They had different types of lighting to suit everyone’s needs.

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Bar area

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Conference table

Business

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For those that need a conference room, Centurion DFW has one.

Kids Room

This is one of my favorite aspects of this lounge. They had a dedicated children’s playroom and it was perfect for my 5-month-old son as he was able to enjoy his first ever visit to an airport lounge.

 

 

Miscellaneous

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The restrooms were clean and there was also a dedicated shower area that you could utilize upon request at the front desk.

This lounge also has a spa where they give you a complimentary massage. I forgot to measure the Wi-Fi speed but I can assure you it was fast. I have not visited a Centurion Lounge where connectivity was slow. The old Centurion Lounge was among my favorites and AMEX has delivered and improved the experience at their newly renovated Centurion Lounge at DFW. Just keep in mind, AMEX no longer allows passengers who have landed at their final destination city to use a Centurion Lounge in that particular city. Prior to the rule change, if Dallas was your final destination, you could still visit by showing your boarding pass.  I think this is a fair rule change to alleviate crowding concerns. AMEX also won’t allow you in if your departure time is more than 3 hours away. I believe this is also a change for the better. As far as this lounge, it scores a perfect 5/5 and continues to be my favorite Centurion Lounge I have visited thus far. There are a few others under construction and I’m looking forward to visiting the one in JFK once it opens later this year. That lounge will be the largest Centurion Lounge at 15,000 square feet.

Review: United Club Chicago O’Hare International Airport B5

On a very recent flight from Chicago to Albany, I had the opportunity to visit the United Club in Terminal 1 near gate B5. Special thanks to my mom for giving me her United Club pass and allowing me access. And speaking of United Club Lounges at ORD, I’ve crossed three of them off the list and have one more to go after completing my stay at this one. This particular lounge is located at Concourse B which means you don’t have to go through the underground tunnel in Terminal 1 to get here. If you saw my last review for the United Club Lounge near B18, the same rules apply to this lounge.

 

Entrance

Entrance

This lounge is located near gate B5 and B6. Once you have cleared security, take a left. The agents at the front desk will scan your one-day pass and boarding pass or just your boarding pass if you’re flying international business class or first class on a United Airlines or Star Alliance partner flight. If you have the United Club credit card, you have complimentary access as part of your card benefits.

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The escalator will take you to the main seating area

Food

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Three-bean salad and Mediterranean salad

I wasn’t expecting a whole lot in the food department because that’s not what United does well at their Club Lounges. They don’t really offer the hot meals you would find at Centurion Lounge and certainly not the variety you would find at their upscale Polaris Lounge. This lounge had a variety of cheeses, veggies, three bean salad, and a Mediterranean style salad. The cheese was okay at best and the three-bean salad was average. They also had hot broccoli-cheddar soup that was delicious. But let’s be honest, it’s really hard to mess up broccoli-cheddar soup. If they had done that, food should be canceled at their Club Lounges.

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Variety of cheeses but no crackers. Come on United.

Food

The brownies were fresh and tasted pretty good

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If you wanted snacks, they had a decent variety of salty and sweet.

Soup

Broccoli-cheddar soup. This was good.

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This touch-screen Coca-Cola machine was one of my favorite things about this lounge.

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Their espresso machine served a variety of caffeinated or decaf beverages from lattes to cappuccinos.

Seating

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When you go up the escalators, this is the main seating area you will come across.

SeatingAreaAs far as United Club Lounges at ORD go, this may be the largest of all. There is no shortage of seats and they have a variety of seating options. SeatingArea2Almost every seat at the lounge as access to a plug outletSideSeatingAreaThis was my favorite seating area. Not too bright and facing towards the TV (not pictured) in the bar area.

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Seating area near the bar

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Open seating area in the middle of the lounge

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Bar 

It is important to note that I visited the lounge at about 7:30 pm on a Sunday and it was about 40% full. On a weekday during peak business hours, it’s entirely possible that the lounge may be near capacity.

Miscellaneous

Bathroom

The bathrooms were super clean and United does put in an effort to keep it that way.

WiFI

The Wi-Fi speed was awesome. I mean this might be the most appealing aspect of the lounge, particularly for business travelers. Video conferencing would be seamless and if you wanted to stream Netflix or music, you’ll have a really easy time doing it. This lounge is certainly better than the United Club near B18 and very much on par with the United Club in Terminal 2. Just like that lounge, this one has the potential to be very good. It’s spacious, has excellent internet connectivity, clean bathrooms, excellent coffee, and decent snacks. The only thing holding it back is the lack of hot meals and sandwiches. It’s not worth the $59 you’d have to pay for the one-day pass but if you have the pass that comes complimentary with the Chase United Explorer credit card, you’d rather be here than the waiting area near the gate. I’d rate this lounge a 4/5.

Review: Lufthansa Business Class Lounge Frankfurt International Airport

As part of our award redemption using United miles for a business class ticket to Lisbon, my wife and I had access to the Lufthansa Business Class Lounge during our 6-hour layover in Frankfurt, Germany.  Lufthansa has seven business class lounges and four Senator Lounges (first-class lounges) at Frankfurt Airport. The business class lounge I chose was after passport control near A26 since this was closest to our departure gate.

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Upon entering the lounge, the receptionist scanned our boarding pass and off we were. Since Lufthansa has seven business class lounges, I didn’t expect there to much of a crowd at this one. It was about 75% filled when we arrived and became less crowded as the hours went by. TVarea

Most of the crowd was fixated on the TV’s and the World Cup match that was being played. The lounge itself isn’t huge by any stretch but has enough seating and excellent amenities.

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Seating area right in front of the bar

There were a few different seating areas and much like Polaris Lounge in Chicago, this one had seating areas with different ambiances. As much as I wanted to take pictures of every single area of the lounge, I try not to take pictures of an area if there are people that might be looking right at the camera.  I wish it was a bit easier being discrete and thorough at the same time.

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The business center was being utilized by only a few people and had relatively new PC’s.

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The other half of the business center was completely empty but having chairs without back support probably convinced everyone to stay away. The wifi connectivity at this lounge was excellent, among the fastest I had experienced at any lounge. Kudos to Lufthansa for really looking out for the business traveler.

InternetSpeedJust like the Polaris Lounge, this lounge also had bedrooms available upon request. My wife wanted to take a nap so they gladly unlocked a room for her and provided her with a blanket.

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I wasn’t tired enough to reserve a room for myself but she said the beds were very comfortable and she slept for two solid hours. This lounge also had access to showers upon request. Next up was to check out the food offerings. Usually, this is among the first things I do at a lounge. Since I had breakfast on the plane only an hour prior, I wasn’t all that hungry and I did not want to eat for the sake of eating. So I waited a few hours until hunger struck.

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Bread basket

The bread was bread. Not terrible but not great.

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The potato salad was decent. Their regular salad was subpar and very dry.

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Salad

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Noodles with cheese

The noodles with cheese was surprisingly good. It might not look good from the picture above but trust me, it was good. Taking pictures of the food near the buffet area is also where I ran into a little bit of trouble. There was a far greater selection than what I was able to take a picture of. However, one of the employees who was responsible for replenishing the buffet told me in half English and half German that I was not allowed to take pictures of the food or buffet area. I had no idea why this was the case (made no sense) but rather than challenge that assertion, I just took her word for it and stopped taking pictures of that area.

CaramelPudding

The caramel pudding was heavenly. This was so good I had to have it twice.

GingerAle

Nothing like have ginger ale where you can actually taste the ginger. The lounge had plenty of drinks, a solid espresso machine, and bar that was well stocked. Again, I did not want to challenge the lady and take a picture but take my word for it. As for the bathrooms, Lufthansa did a geat job maintaining the mens room.

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Mens Room

The L’Occitane soap and lotion that they provided was a very nice touch. Small details like that do not go unnoticed.

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I really wish I didn’t have to truncate this review with regards to the pictures but as a guest, I couldn’t risk angering the lounge employee or annoying the people that were there.  This was a fantastic lounge that checked just about every box when I’m critiquing a lounge. Solid food options, high speed wifi connectivity, enough seating, and added amenities such as bedrooms and showers. Rather than contruct two or three very large lounges and risk capacity issues, I appreciate how Lufthansa built 7 smaller business class lounges to spread out the crowd. This exact issue will come into play for my next review, the KLM Business Class Lounge at Schipol Airport in Amsterdam. As for the Lufthansa Business Class Lounge, I would rate it a 4.6/5.

Lounge Reviews: Centurion Lounges at Miami International Airport and Buenos Aires Ezeiza International Airport

Over the last 10 days, I was fortunate to transit through two airports that feature a Centurion Lounge. You can read about the Centurion Lounge at Miami International Airport right here and the Centurion Lounge at Buenos Aires Ezeiza International Airport right here.

Lounge Review: Centurion Lounge Buenos Aires Ezeiza Aiport

Over the last few months, I’ve been quite fortunate to transit through airports that feature an AMEX Centurion Lounge. Ezeiza Airport in Buenos Aires, Argentina happened to be another one of those airports. Centurion Lounge access is complimentary for those holding an American Express Platinum card. You can read about the benefits of the AMEX Platinum card right here. Cardholders are also allowed to bring in two guests so my wife also benefited.

This lounge is located in Terminal C past immigration/customs and security. Take the elevator or stairs up to the second floor right past gate 15 and you will find the lounge entrance. entranceBA

Upon entering the lounge, the staff at the front desk will ask for your AMEX Platinum card and boarding pass. Once they have that verified, you’re good to go.

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The food options were sweet croissants, wheat and white bread, cheese, pastrami sandwiches, and banana nut muffins with powdered sugar. Not quite the selection I’ve seen at other Centurion Lounges but certainly better than many non-Centurion Lounges I’ve visited. Fresh orange juice and apple juice were also available.

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The beverage cooler was fully stocked with soft drinks and adult beverages.

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Common area

This lounge had plenty of seating and did not suffer from being overcrowded when I was there. Perhaps traveling on a Sunday which also happened to be New Year’s Eve had a lot to do with that.

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Dining area of the lounge

One thing I noticed and appreciated about this lounge was the attentiveness of the staff. They would check on tables every 2-3 minutes to make sure any dishes and soda bottles and cans were removed.

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Plenty of empty seats in the common area. Big time plus

I loved these seating areas that had pseudo curtains. Nice touch

 

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The lounge was equipped with Apple iMac’s. It might be the first lounge I’ve seen featuring Apple. Being a long time Apple guy, I appreciated this.

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They had a room for the kids as well. Centurion Lounge is doing a hell of a job making their lounges kid friendly. I didn’t want to take pics in there while kids were there (that would be creepy) so I waited until it emptied out.  During my 2 hours there, it was certainly being utilized for most of that time.

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Great job by AMEX for remembering the population that may become future AMEX Platinum cardholders.

 

 

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The internet speed was very solid. Fast enough for business travelers and certainly fast enough for casual browsing.  Great job AMEX.

Overall, I’d give this lounge a 4.5/5. It could use a slightly enhanced food selection but it scored well on everything else. Plenty of seats, spacious,  Apple iMac’s, playroom for children, and solid WiFi speeds. The staff was very friendly and really worked hard at keeping the lounge free of clutter. If you’re an AMEX Platinum card holder and you’re flying out of Buenos Aires (EZE), be sure to give this lounge a visit.

Lounge Review: Centurion Lounge Miami International Airport

Prior to my flight to Buenos Aires Argentina, I had some free time at Miami International Airport. I heard many great things about the Centurion Lounge at MIA so as an AMEX Platinum card holder, I figured I might as well give it a visit.

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This lounge can be found on the fourth floor of the north terminal near gate D12.  If you have been to the Centurion Lounge in Dallas, this one offers some of the same services and amenities. It’s roomy and there is plenty of space available. First thing I did (like I do at every lounge), I surveyed the food offerings.  Since there were many people in front of me and behind me, I didn’t want to act like a first timer and take pics (I’m really sorry). But the offerings were lamb, Indian style chickpeas or chole, salad, brown rice, and apple crumble for the dessert. I sampled everything but the lamb and found everything to be delicious. Again, I wish I took pictures and perhaps next time I won’t care whether people are around me. The espresso machine had various offerings such as latte, cappuccino, espresso, etc.

 

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If you are more of a tea person, they had you covered as well

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As I mentioned above, there is plenty of seating available. Many of them give you access to USB and plug outlets. The cushioned seats are very comfortable if you need to stay there for a few hours.

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If you want to sit near a window and airplane watch, plenty of room for that as well.

 

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Shower availability is really convenient for those who have arrived from a far away destination and want to freshen up before a connection onward.

 

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You can even get a manicure and pedicure done in the lounge

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I love the family room aspect of the lounge. Keeps the kids busy while the adults can adult.  I wish more lounges would do this.

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This was my one major issue with this lounge. The internet speed is unacceptable for a brand that touts itself as business friendly. Those are some dial-up caliber speeds that I encountered and in my two hours spent at the lounge, the speed only got worse.

 

CenturionSpeedTest

 

Overall, I’d rate this lounge a 4/5. It has just about all the comfort, food offerings, and amenities you would need in a lounge. It gets knocked down a point due to poor WiFi connectivity. If that issue is addressed, this lounge would be a perfect 5. Fix it American Express!

Review: Art & Lounge Newark Liberty International Airport

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Prior to a recent flight from Newark to Chicago, my wife and I had a two hour layover at EWR. Since we had a 3 hour drive without any lunch from Upstate NY, I thought we might have to settle for overpriced airport food. Fortunately for us, we found Art & Lounge in Terminal B, a lounge that was part of the Priority Pass network. As a Chase Sapphire Reserve holder, Priority Pass allows me and one guest (some cases two) complimentary access to their vast network of lounges.

Art & Lounge is located prior to security at Terminal B. You can get there via the Air Train from Terminal A or C but if you have already cleared security, you will be required to clear it again when you head back.

 

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Entrance

 

Once you’re in, the staff at the front desk will verify your boarding pass and swipe your Priority Pass card. I was starving and went straight to the buffet area to check out what they were serving for dinner….

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Grilled tilapia, baked potatoes, pizza, and steamed vegetables

 

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Bowtie pasta

 

 

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Oatmeal and shortbread cookies

 

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Orange and apple juice at the bar area

The food served at this lounge was very good. The pasta was excellent, the grilled tilapia was fresh, and the steamed veggies and baked potatoes were all on point. I got there just as they were putting out the food. Had I got there two hours later, it’s entirely possible this review is different.  Let’s move on to the other areas of the lounge…..

 

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This is one of the common areas where my wife and I decided to get situated. The TV is on via a projector and just about every seat has an outlet to plug in electronics. If you want to read one of the many books they have on the shelf, you can do that as well.  The lounge itself is not big and when we got there, it was roughly half filled.  I can imagine this place being quite packed during peak travel times.

 

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The adjacent room had plenty of available space

 

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The first common area was mostly filled when we entered.

 

The one noticeable flaw this lounge had was the WiFi speed. It was dial-up level and business travelers that need to be connected won’t be able to survive on 0.59 Mbps.

 

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I’d rate this lounge a 3.8/5

Good food, good vibe, and comfortable if you can find space. The super slow WiFi speeds and its location pre-security are minor flaws. In case you are wondering, I was able to take the Air Train from Terminal B to C and clear security all within 10 minutes.  I do have TSA pre-check and for those of you who don’t, I’d probably leave the lounge 35-40 minutes prior to boarding.